Customer Payment Specialist

Company: Crowe
Location: Savannah
Posted on: January 15, 2022

Job Description:

Your Journey at Crowe Starts Here:At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a "Best Place to Work." We are 75 years strong and still growing. Come grow with us!Job Description:This role is charged with the collection efforts of Aged Receivables. The Customer Payment Specialist will interface with operational managers, engagement teams, and, at times, leadership within the finance department. In addition, this position will also work closely with, and provide information to, outside Collection Agencies. The individual may assist with filings and documentation related to customer bankruptcies.Responsibilities:

• Establish relationships with engagement teams working together towards the collection or bad debt write off process
• Provide customer service to both internal and external customers
• Place direct phone calls and send e-mails to customers that are past due and record all interactions
• Work in coordination with engagement teams, and other Customer Payment team members
• Assist AR with ACH form and W9 requests as needed
• Work with any 3rd party collections agencies on accounts transitioning to outside collection efforts
• Assist with special projects as requested
• Assist Accounts Receivable Manager during cash applicationMinimum Qualifications:
  • Minimum of two years' work experience in collections and/or accounts receivable.
  • Working knowledge of Microsoft Excel.
  • Working knowledge of Workday Finance application not required but preferred.
  • General Accounts Receivable knowledge and strong negation skills.
  • Good organizational and time management skills.
  • Strategic thinker that is comfortable making decisions.
  • Strong written and verbal communication skills.
  • Ability to multi-task.
  • Works well both independently and in a team environment.#IndeedOur Benefits:
    
    At Crowe, we know that great peopleare what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
    
    How You Can Grow:
    
    We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
    
    More about Crowe:
    
    Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
    
    Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.CategoryBill and Account CollectorsExperience2 to 20+ yearsJob typeFull time

Keywords: Crowe, Savannah , Customer Payment Specialist, Accounting, Auditing , Savannah, Georgia