Experienced Tax Professional (Uncredentialed)
Company: MCI Careers
Location: Savannah
Posted on: May 15, 2022
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Job Description:
POSITION OVERVIEW:Experienced Tax Professional
(Uncredentialed)Looking to work for a fast growing company? Start
your career here at MCI.If you are a highly motivated individual
and posess excellent communication skills, we need your help
answering tax related questions and offering advice. You will
provide expert guidance, explain tax and technical terms, and
answer tax-related questions. Our industry leading training
programs will give you the tools you need to succeed and grow as a
tax professional.Schedules vary by site and project however we can
usually find something that works for everyone. This is an
experienced-level position with competitive compensation. Three
years of experience in call center, customer service, technical
support, or sales is required. Accounting or tax knowledge is a
plus.-:POSITION RESPONSIBILITIES:Essential DutiesUtilize and
leverage government websites, professional resources, and team
expertise to seek out and deliver the right answers using everyday
languageApply defined practices, procedures, and company policies
to troubleshoot and resolve tax advice and preparation
inquiriesDocument client interactionsCANDIDATE
QUALIFICATIONS:WONDER IF YOU ARE A GOOD FIT?It's about building
relationships and turning the knowledge you gain in training into
customer wins. We provide all new employees with world-class
training, so all positive, driven, and confident applicants are
encouraged to apply. Ideal candidates for this position are highly
motivated, energetic, and dedicated.RequiredMust be 18 years of age
or olderHigh school diploma or equivalentMust possess active
unrestricted credential: EA (Enrolled Agent), CPA (Certified Public
Accountant), or Tax Preparer credentials.Must possess or be able to
obtain any related State licenses, certificates, permits or
bondsMust possess active PTIN (Preparer Tax Identification
Number)Recent experience preparing federal and state individual
1040 tax returns for clients/customersProficient with technology;
solid knowledge of computer operations and softwareMust have (or be
willing to obtain) a dedicated hardwired internet connectionStrong
customer service skills - ability to interact with customers
through video and audio tools in a way that is professional,
friendly and reassuringExcellent verbal and written communication
skillsAbility to work in a fast-paced environment with minimal
supervisionCritical thinking, problem solving, research skills and
determinationPreferredAudit experience a plus (IRS and state tax
authorities)Bachelor's DegreeBilingual (English/Spanish)
communication skills (written & spoken) a plusWork at home
experienceState or Federal work experienceCONDITIONS OF
EMPLOYMENT:Must be authorized to work in their country of residence
(The United States or Canada)Must be willing to submit up to a
LEVEL II background and/or security investigation with a
fingerprint. Job offers are contingent on background/security
investigation resultsMust be willing to submit to drug
screening.COMPENSATION DETAILS:WANT AN EMPLOYER THAT VALUES YOUR
CONTRIBUTION?We believe that hard work should pay off, so we make
sure that our compensation and total rewards are competitive.
Standard starting compensation is commensurate with experience.
Regular reviews and raises are awarded based on tenure and
performance, so our employees make more each year.Employees earn
paid time off as well as paid holidays and paid training
opportunities. Regular daily, weekly and monthly incentives are
part of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TV's, trips, tickets, and even cars. In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment. Benefits options and
plans vary slightly by location.JUST A FEW OF THE BENEFITSMedical,
Dental, and Vision Coverage OptionsPaid Time-OffRegular
RaisesAdvancement OpportunityFun, Engaging Work EnvironmentCasual
Dress CodeCash and Prize ContestsSCHEDULE REQUIREMENTS:NEED A
SCHEDULE THAT WORKS WITH YOUR LIFE?We can offer a wide range of
scheduling options for qualified candidates. There are multiple
shifts and weekly work variations available to our team members.
Please ask a Talent Acquisition Specialist about the different
types of creative scheduling options that are available at your
location. Whether you are a busy parent, student, or just want
control of your work-life balance, flexible, customized scheduling
is one of the perks of working at our organization.ABOUT THE
APPLICATION PROCESS:...REGARDING COVID-19:As an employer supporting
critical Federal, State, Provincial, and Commercial clients, we
have taken steps to ensure that we remain operational while taking
every precaution possible to prevent the spread of COVID-19 and
keep our employees safe.Measures include social distancing for
those working on-site, frequent deep cleaning and disinfecting of
workstations and common areas, daily contactless temperature checks
for those essential employees working on-site, travel policies
limiting travel and mandatory quarantine, reporting and quarantine
processes and policies for those exposed, and requesting masks to
be worn when on-site employees are not at their workstation.For
more information on MCI's response to COVID-19 please visit
www.mci.world/covid-19.PHYSICAL REQUIREMENTS:This job operates in a
professional office environment. While performing the duties of
this job, the employee will be largely sedentary and will be
required to sit/stand for long periods while using a computer and
telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40) pounds.REASONABLE
ACCOMMODATION:Consistent with the Americans with Disabilities Act
(ADA) it is the policy of MCI and affiliates to provide reasonable
accommodation when requested by a qualified applicant or employee
with a disability unless such accommodation would cause undue
hardship. The policy regarding requests for reasonable
accommodation applies to all aspects of employment. If reasonable
accommodation is needed, please contact Kate Murph, Vice President
of Human Resources.DIVERSITY AND EQUALITY:At MCI and its
subsidiaries, we embrace differences and believe diversity is a
benefit to our employees, our company, our customers, and our
community. All aspects of employment at MCI are based solely on a
person's merit and qualifications. MCI maintains a work environment
free from discrimination, one where employees are treated with
dignity and respect. All employees share in the responsibility for
fulfilling MCI's commitment to a diverse and equal opportunity work
environment.MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements.MCI will not tolerate discrimination
or harassment based on any of these characteristics. We adhere to
these principles in all aspects of employment, including
recruitment, hiring, training, compensation, promotion, benefits,
social and recreational programs, and discipline. In addition, it
is the policy of MCI to provide reasonable accommodation to
qualified employees who have protected disabilities to the extent
required by applicable laws, regulations, and ordinances where an
employee works.ABOUT MCI (PARENT COMPANY):In 2019 Marlowe Companies
Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing
Company in the State of Iowa and was named the 452nd Fastest
Growing Privately Company in the USA, making the coveted top 500
for the first time. MCI's subsidiaries had previously made Inc.
Magazine's List of Fastest-Growing Companies 15 times respectively.
MCI is headquartered in Iowa City, IA, and has nine customer
contact management centers, IT services, and business process
outsourcing service delivery facilities in Iowa, Georgia, Florida,
Massachusetts, New Hampshire, Nova Scotia, and South Dakota.Driving
modernization through digitalization, MCI ensures clients do more
for less. MCI is the holding company for a diverse lineup of
tech-enabled business services operating companies. MCI organically
grows, acquires and operates companies that have a synergistic
products and services portfolios, including but not limited to
Automated Contact Center Solutions (ACCS), customer contact
management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners.MCI now employs 2,500+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP).MCI provides products and services
under the following NAICS Codes: 511210 Software Publishers, 518210
Data Processing, Hosting, and Related Services, 519190 All Other
Information Services, 524291 Claims Adjusting, 524292 Third Party
Administration of Insurance and Pension Funds, 541511 Custom
Computer Programming Services, 541512 Computer Systems Design
Services, 541519 Other Computer Related Services, 541519
Information Technology, and Value Added Resellers, 541611
Administrative Management and General Management Consulting
Services, 541613 Marketing Consulting Services, 541690 Other
Scientific and Technical Consulting Services, 541990 All Other
Professional, Scientific, and Technical Services, 561110 Office
Administrative Services, 561320 Temporary Help Services, 561330
Professional Employer Organizations, 561421 Telephone Answering
Services, 561422 Telemarketing Bureaus and Other Contact Centers,
561431 Private Mail Centers, 561440 Collection Agencies, 561499 All
Other Business Support Services, 561990 All Other Support Services,
611430 Professional and Management Development
Training.DISCLAIMER:The purpose of the above job description is to
provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities,
skills, and qualifications required for the job. You may be asked
by your supervisors or managers to perform other duties. You will
be evaluated in part based upon your performance of the tasks
listed in this job description.The employer has the right to revise
this job description at any time. This job description is not a
contract for employment, and either you or the employer may
terminate employment at any time, for any reason.-:_
Keywords: MCI Careers, Savannah , Experienced Tax Professional (Uncredentialed), Accounting, Auditing , Savannah, Georgia
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