Company: MCI Military Recruitment
Posted on: August 5, 2022
NEW HIRE TRAINING INSTRUCTOR SUPPORTING COMMERCIAL AND PUBLIC
Our employee development team is looking for experienced call
center customer service and sales trainers to facilitate new hire
training on behalf of commercial and public sector clients. In this
role you will be responsible for onboarding processes, training
delivery, and material and curriculum development.
Candidates for this role should be charismatic public speakers,
friendly, creative, highly reliable, and possess a strong work
ethic. A background in call center customer service or sales or
experience in group instruction in a corporate classroom setting
required. This is a full-time, local, on-site position.
To be considered for this role, you must complete a full
application on our company careers page, including all screening
questions and a brief pre-employment test.
WHAT DOES SOMEONE IN THIS ROLE DO?
Provide onboarding training for the newest members of our customer
service and sales team and work with representatives to improve
ongoing performance. Facilitates learning through a variety of
delivery methods to develop participants' skill sets. Training
methodologies may include classroom instruction, on-line learning,
hands-on labs, peer to peer coaching, and team meeting training,
conference calls, and train the trainer sessions. The training is
responsible for the entire training lifecycle, including all
pre-training prep work, training delivery, learning schedules, and
maintaining participant records.
Facilitate classroom-style training on products, services,
techniques, systems, and processes.
Assists in planning, conducting, coordinating, and implementing a
comprehensive training program for staff.
Work extensively with business partners and SMEs to perform needs
analysis, develop learning objective
Create and develop training curriculums and training materials
based on proven adult learning techniques, including ADDIE, Rapid
Course Development, and Adult Learning Theory.
Develop and maintain training tools, including worksheets,
templates, databases, and reports
Improves training effectiveness by implementing new approaches and
techniques, making support readily available, integrating support
with routine job functions.
Use a variety of instructional methods to ensure maximum delivery
Develop and create training resources and maintain/update systems
training environment and library of training resources to align
with operational excellence.
Develop assessments to measure and assess the effectiveness of the
curriculum and learner performance
Monitor trainees' knowledge before and after training to help
determine follow-up training required
Provide follow-up coaching about job performance and quality
assurance to new employees after training;
Work one-on-one with representatives to reinforce skills taught
during training sessions
Utilize established curriculum and assist in developing new
Perform other related duties as assigned
The ideal candidate for this role would share and understand the
high growth objectives of MCI. This position requires a high degree
of leadership, creative thinking and dedication to people. The
ability to professionally represent MCI internally and client
facing is a must. The right candidate will exhibit good business
judgment and acumen and be both confident and flexible in their
views. This position will require the ability to work with multiple
business units to acquire operational knowledge and execute on
departmental initiatives. The ideal candidate will possess a
fun-natured, enthusiastic, and motivational personality, capable of
thriving in a fast-paced and dynamic sales environment. The
Training Instructor will exhibit a commitment to continuous
improvement and independently pursue self-development to broaden
training related job knowledge and stay abreast of industry skills
and best practices.
Associate s degree and/or relevant work experience
Exceptional interpersonal & communication skills
Strong supervisory experience including staff development
Working knowledge of Microsoft Office including Outlook, Excel,
Word & PowerPoint
Demonstrated ability to drive sales through the actions of
Understanding of call center tools and technology used to manage
KPIs and SLAs
Possess effective conflict resolution skills (both customer and
Possess time management, planning, organizational and multi-tasking
Ability to learn new products and system
Ability to work in a professional fast-paced environment
Must be authorized to work in their country of residence (The
United States or Canada)
Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
Must be willing to submit to drug screening. Job offers are
contingent on drug screening results.
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV s, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests
DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. MCI will consider for employment qualified applicants
with criminal histories in a manner consistent with local and
MCI will not tolerate discrimination or harassment based on any of
these characteristics. We adhere to these principles in all aspects
of employment, including recruitment, hiring, training,
compensation, promotion, benefits, social and recreational
programs, and discipline. In addition, it is the policy of MCI to
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
As an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed..... click apply for full job
Keywords: MCI Military Recruitment, Savannah , Training Instructor, Education / Teaching , Savannah, Georgia
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