Front Office Manager
Company: Hampton Inn Savannah
Posted on: November 22, 2021
We are hiring a Front Desk or Guest Care Manager
We are looking for associates and Leaders that have a passion to
serve others! Working at the front desk means you are at the hub of
the hotel with the most interaction with our guests as the front
desk supervisor you are the one that brings this group to a
cohesive team focused on providing our guests excellent service
while maintaining all brand standards and Concord standards. Your
role is key to the overall experience the guest will have. Your
keen sense of being proactive, responsive and caring will make all
the difference. If you enjoy engaging with others, leading a team
and have a winning personality and high sense of responsibility -
this role is perfect for you! We have a great company culture at
Concord Hospitality where everyone is valued and treated with
respect. Many of our FOM's advance in a couple years to Assistant
General Manager roles!
The Guest Services Manager/Front Office Manager is responsible for
the success of the front desk, for ensuring guest satisfaction and
product quality standards are met, and for managing all areas of
the hotel according to Brand standards to achieve a friendly
atmosphere of superior guest service and product quality. Displays
exemplary performance for staff to follow.
Essential Job Functions :
--- Maintains guest service as the driving philosophy of the
--- Personally demonstrates a commitment to guest services in
responding promptly to guest needs.
--- Is committed to making every guest satisfied.
--- Ensures all hotel staff, including new hires, know all
components of guest services and are trained to meet standards.
--- Develops added value customer service programs.
--- Empowers hotel staff to deliver guest service by encouraging
and rewarding responsive guest assistance.
--- Meets or exceeds hotel guest satisfaction measures.
--- Ensures hotel standards and services contribute to the delivery
of consistent guest service.
Front Desk Management
--- Acts as manager on duty for hotel and manages front desk
--- Ensures front desk staff is trained in all front desk
operations, including check-in/check-out procedures, telephone
procedures, hotel amenities and computer systems.
--- Leads and assists in Revenue Management functions as requested.
Actively participates in conference calls with Corporate Management
and any calls with brand revenue management centers
--- Ensures front desk staff is trained in and follows financial
control procedures for cash, vouchers, inventories and
--- Produce accurate financial reports on time.
--- Works with the General Manager and Sales Manager / DOS to
generate new business ideas to increase sales, set up rate codes
and input rooming lists
--- Manages human resources functions, including recruiting,
selection, orientation, training, performance planning and
evaluation, pay and reward programs to maintain a qualified front
desk work force.
--- Maintains a positive, cooperative work environment between
staff and management.
--- Emphasizes employee selection, training and development as a
way of doing business.
--- Ensures all hotel employees know hotel objectives.
--- Ensures personnel files are accurate and comply with both local
and federal laws and regulations.
--- Administers personnel policies fairly and consistently.
--- Resolves employee grievances in a fair and timely manner.
--- Ensures employees understand policies, pay procedures, bonus
plans and benefits.
--- Helps develop management talent by acting as a mentor for
--- Ensures completion of training objectives and development
--- Monitors and maintains acceptable turnover levels.
Safety and Security
--- Knows local health and safety codes and regulations that apply
to the hotel.
--- Recognizes and corrects potential safety hazards in the hotel,
such as broken doors or railings, fire hazards, etc.
--- Recognizes and corrects potential security problems in the
hotel, such as locking doors after hours, etc.
--- Understands and follows policies and procedures for the hotel's
key control system and ensures others follow them.
--- Maintains physical product standards by managing preventive
maintenance programs and by scheduling deep-cleaning
--- Ensures ongoing staff and employee involvement in preventive
maintenance programs. Protects the interests of the hotel during
--- Has acceptable property quality audits.
--- Periodically inspect rooms, building exterior, parking lot,
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to
participate in a comprehensive benefit package, which includes
medical/dental/vision plans, life insurance, ST/LT disability
options, 401K options, tuition assistance, discounted room rates at
Concord managed hotels, plus training & development and career
Our culture is based on our five Cornerstones and they are what we
consider our foundation: Quality, Integrity, Community,
Profitability, and Fun. It's important to us to provide a great
work environment for our associates and we strive to hire the BEST
associates in the market. At Concord, you can enjoy a culture where
you are valued and our Associate First policy is a way of life.
Utilize your hospitality talents with a Company that cares about
you and your development. We do many fun things on property to stay
engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make
sure we exceed our guests' expectations. If this is you, we want
you to contact us... Now!
If you are seeking a position where you can grow and be a part of a
fun team, this job may be your answer. We are proud to be an EEO
employer M/F/D/V. We maintain a drug-free workplace.
Keywords: Hampton Inn Savannah, Savannah , Front Office Manager, Executive , Savannah, Georgia
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