Posted on: September 23, 2022
Restaurant Managers develop a team of dedicated people delivering
great guest experiences and profitable top line sales. They are
responsible for the overall operation of the restaurant according
to Dunkin' Donuts standards.
Team Environment - Promote a team environment by fostering respect,
providing coaching and feedback, recognizing achievements,
resolving employee concerns and communicating effectively. Hire,
train, and develop the right people and plan staffing levels to
meet guest and business needs. Continuously learn while passing on
knowledge and skills to help others develop and grow. Hold
themselves and team accountable for responsibilities and
Operations Excellence for Guest Satisfaction - Hold guests as
highest priority and role model exceptional guest service. Lead by
example and promote an environment where there is a sense of
urgency to satisfy guests. Ensure Brand standards and systems are
executed. Engage and empower team to develop solutions that drive
business results. Complete all required training including ServSafe
Profitability - Drive sales through effective execution of
restaurant standards and marketing initiatives. Delegate and lead
processes to control labor costs, food costs, and cash. Ensure the
safety and security of team and guests through a focus on
preventative maintenance and cleanliness. Analyze restaurant
environment and business results to identify opportunities and
action plan with their team to set and achieve goals. Comply with
all restaurant, Brand, and franchisee policies.
- Able to clearly express oneself verbally and in writing
- Math and financial management
- Restaurant, retail, or supervisory experience
- At least 18 years of age (where applicable)
- High school diploma (or equivalent)
- Basic computer skills
- Guest Focus - anticipate and understand guests' needs and
exceed their expectations.
- Passion for Results - set compelling targets and deliver on
- Problem Solving and Decision Making - make good decisions based
on analysis, experience and judgment.
- Building Effective Teams - get the right people in the right
places, enabling them to make decisions and celebrate success as a
- Conflict Management - use interpersonal skills to confront
tough issues and resolve disagreements constructively.
- Developing Direct Reports and Others - provide honest feedback
to team members, actively coaching and supporting them to achieve
personal and professional goals.
In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in
Quincy, Massachusetts. Dunkin' Donuts licensed the first of many
franchises in 1955. It is now the world's leading baked goods and
coffee chain, serving more than 3 million customers per day.
Dunkin' Donuts sells 52 varieties of donuts and more than a dozen
coffee beverages as well as an array of bagels, breakfast
sandwiches and other baked goods. We are a locally owned and
operated Dunkin' Donuts franchise, with a fast-paced, high energy
environment where you get to interact with loyal customers every
day. Join our team today!
This Dunkin' Donuts restaurant is independently owned and operated
under a franchise granted by DD Franchising LLC
You are applying for work with a franchisee of Dunkin' Donuts, not
Dunkin' Brands, Inc. or any of its affiliates. Any information you
submit will be provided solely to the franchisee. If hired, the
franchisee will be your only employer. Franchisees are independent
business owners who set their own wage and benefit programs that
can vary among franchisees.
The Dunkin' Donuts trademarks, logos and designs are trademarks of
DD IP Holder, LLC. Used under license.
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