Quality Assurance Improvement Assistant Manager

Company: Customized Recruitment of Georgia (CR of GA)
Location: Savannah
Posted on: May 28, 2023

Job Description:

Essential Duties and Responsibilities:* Develop and implement quality assurance processes and procedures to ensure customer satisfaction and minimize quality costs.* Monitor and analyze customer complaints and develop action plans to address identified issues.* Work closely with the service team to ensure quality assurance is incorporated into all aspects of service delivery.* Conduct regular quality audits and inspections to ensure adherence to established standards and procedures.* Develop and deliver training programs to educate employees on quality assurance processes and procedures.* Collaborate with other departments and suppliers to develop and implement cross-functional quality improvement initiatives.* Keep up-to-date with industry trends and developments to continuously improve quality assurance processes and procedures.* Lead supplier factory inspections and part analysis to identify quality issues and drive improvements.* Collaborate with suppliers to develop and implement corrective and preventive actions to address identified quality issues.* Visit dealerships to investigate and identify specific instance of customer complaints and work to identify root causes.* Develop and maintain quality metrics and KPIs to track progress and drive continuous improvement.* Checks the field's TSB and creates its own TSB once the field campaign is determined.Qualifications & PreferencesRequired:* Bachelor's degree in Engineering or related field.* Minimum of 5 years of experience in quality assurance within the automotive industry.* Strong analytical skills and attention to detail.* Excellent communication and interpersonal skills.* Ability to work effectively in a team environment.* Knowledge of automotive industry quality standards and regulations.* Proficient in MS office and other relevant software. Preferred:* Experience leading related departments to carry out projects.Travel Requirement:* Domestic / International travel required.Compensation & Benefit:* Employer offers opportunities for growth, work flexibility, competitive pay, and benefits.* Benefits includes competitive Medical / Vision / Dental insurance, 15 paid holidays, paid time off, and competitive 401k plan.Other Information:* FLSA Classification: Salary/ExemptEqual opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.*** When submitting a resume for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia.***#CBAH Requirements: Minimum Education: Bachelor's degree
Minimum Experience: 60 Months Special Requirements: Applicant Must -have a Bachelor's degree in Engineering or related field. Applicant Must -have a minimum of 5 years of experience in quality assurance within the automotive industry. Applicant Must -possess a valid drivers' license.

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