SavannahRecruiter Since 2001
the smart solution for Savannah jobs

Customer Service Team Lead

Company: Geodis
Location: Savannah
Posted on: December 4, 2019

Job Description:

Job Duties: - * Utilizes warehouse management systems to track the entire timeline of customer orders; such as Mercury Gate, Synapse, Red Prairie, etc. * Communicates directly with customers and their distributors along with the transportation department and warehouses on the status of orders tracked * Works directly with account customer service group and distributors to resolve issues related to warehouse and transportation services * Provides leadership to the Customer Service Representatives by solving problems, offering guidance, and providing support * Interacts with customers by phone, email, or in person and receives orders or changes in service * Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation * Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary * Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information * Assures proper invoicing of accounts by verifying computer generated invoices * Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner * Reports customer feedback to management, including any signs of customer dissatisfaction * Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes * Performs paperwork associated with orders including the maintenance of customer files * Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary * Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics * Works with management regarding product routing for customers * Other duties as required and assigned * For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action Requirements: * High school diploma or GED (General Education Diploma) required; 2 year college degree preferred * Minimum 3 years related experience or equivalent combination of education and experience * Experience with Synapse operating systems and warehouse management systems * PC literate with experience with Microsoft Outlook, Word and Excel * Excellent written and oral communication skills to effectively present information and respond to questions from groups of managers, customers, and co-workers * Ability to write reports, business correspondence, and procedure manuals * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Environment: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Job Duties as documented in this job description are considered Essential Functions and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform Essential Functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.

Keywords: Geodis, Savannah , Customer Service Team Lead, Hospitality & Tourism , Savannah, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Retail Sales Representative
Description: What you'll be doing... As a Verizon Retail Sales Representative, or what we like to call a Solution Specialist, you'll help our customers understand and love the products we sell. Utilizing your unique (more...)
Company: Verizon
Location: Savannah
Posted on: 12/10/2019

Department Supervisor / Lead
Description: Are you looking for a job that offers more responsibility, more pay, and more opportunity As an hourly supervisor, you are responsible for an entire area of the store. Sales associates in your area will (more...)
Company: Wal-Mart
Location: Summerville
Posted on: 12/9/2019

HOUSEKEEPER (FULL-TIME) Several openings @ MUSC
Description: HOUSEKEEPER FULL-TIME Several openings MUSCCHARLESTON, SC, US, 29425 We have openings
Company: Crothall
Location: Charleston
Posted on: 12/9/2019


Bell/Valet Attendant - The Westin - (19172042)
Description: Here's To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International
Location: Savannah
Posted on: 12/9/2019

Delivery Driver? Get Paid to Advertise On Your Car, Passive Income
Description: We are urgently seeking drivers to advertise on their vehicle for local
Company: Company Confidential
Location: Savannah
Posted on: 12/9/2019

Guest Service Runner - The Westin Savannah Harbor Golf Resort & Spa - (19135353)
Description: Here's To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International, Inc.
Location: Savannah
Posted on: 12/9/2019

Retail Sales Representative
Description: Overview The Retail Sales Representative primarily provides sales and continuity coverage for an assigned retail territory. They are responsible for representing ACOSTA and our Clients through store coverage (more...)
Company: Acosta
Location: Charleston
Posted on: 12/9/2019

Retail Beauty Sales - Estee Lauder - 18hrs - (Citadel) Charleston, SC
Description: Retail Beauty Sales - Estee Lauder - 18hrs - Citadel Charleston, SC Brand: Este Lauder - Brand Description Position Summary: As one of our highly skilled make-up artists you will combine your creative (more...)
Company: Clinique
Location: Charleston
Posted on: 12/9/2019

13R Field Artillery Firefinder Radar Operator
Description: The most important thing when firing field artillery is knowing where to shoot. The Field Artillery Firefinder Radar Operator figures out where the enemy is and communicates the target's location to his (more...)
Company: Army National Guard
Location: Savannah
Posted on: 12/9/2019

Kitchen Supervisor - Sign On Bonus, Free Parking - Renaissance Charleston Historic District Hotel -
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International
Location: Summerville
Posted on: 12/9/2019

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Savannah RSS job feeds