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Assist Dir Housekeeping

Company: Perry Lane Hotel
Location: Savannah
Posted on: January 16, 2022

Job Description:

Why us?

Stationed in the midst of Savannah's historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Perry Lane Hotel is where true southern warmth endures as we genuinely connect with our guests. Rather we are welcoming a long-weekend adventurer, abusiness traveler, or a Savannah sophisticate, we are setting the tone for our guest's entire stay, and we do so with creative spark and worldly elegance.

Our Housekeeping team seeks welcoming, creative and polished team members with aheart of service. We passionately strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs andexceed expectations.

Job Overview

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Assists in implementing and enforcing procedural changes.

Responsibilities


-Supervise the housekeeping staff; planning, apportioning, and directing their work, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
-Assist the Executive Housekeeper in interviewing and selecting new employees for hire
-Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
-Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
-Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
-Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
-Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
-Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
-Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
-Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
-Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Keywords: Perry Lane Hotel, Savannah , Assist Dir Housekeeping, Hospitality & Tourism , Savannah, Georgia

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