Banquet Utility
Company: Mansion on Forsyth Park
Location: Savannah
Posted on: January 16, 2022
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Job Description:
JOB SUMMARY
The overall objective and purpose of the Banquet Utility are to
provide assistance to the banquet team in servicing catering
events. The incumbent is responsible for ensuring events are set
according to the banquet event order and providing support to the
banquet staff in servicing the function. They are to provide
inspiring and strategic leadership while directing the activities
of the banquet operation in support of the mission, core values,
standards, and goals established by the company.
CORE RESPONSIBILITIES
- Primary areas of responsibility include, but are not limited to
the following:
- Greet and interact with internal and external guests in a
genuinely warm and friendly manner using professional and Kessler
standard nomenclature.
- Operate the telephone system, answering calls within three (3)
rings, using the correct salutation and telephone etiquette.
- Maintain the integrity of the guests' privacy, including
confidentiality of personal information and key control.
- Maintain the integrity of Company proprietary information and
protect company assets.
- Maintain a thorough knowledge of menu items and banquet event
orders.
- Set up tables, chairs, audio-visual equipment, and other items
according to the specifications of the event.
- Obtain linen and drape tables.
- Polish glassware and silverware.
- Set tables with silverware, glassware, and decorations.
- Vacuum carpet and rugs.
- Clean and dust all banquet furnishings as needed.
- Replace soiled and worn table linens.
- Tear town events and food and beverage stations,
- Assist in serving food and beverage in a genuine, friendly,
professional, and efficient manner consistent with the Kessler
image and standards,
- Complete opening and closing procedures as well as side-work,
- Maintain a neat and organized work area to include adhering to
sanitation standards according to state law and health codes
- Maintain complete knowledge and comply with company policies and
procedures
- Maintain neat, clean, and professional appearance according to
standards
- Follow all company safety and security policies and procedures.
Report accidents, injuries, and unsafe conditions
- Welcome and acknowledge guests with disabilities and follow
proper procedures to accommodate needs.
- Develop and maintain a positive working relationship and support
the team to achieve our goals
- Attend required training and meetings
- All other duties as assigned, planned or un-planned KNOWLEDGE,
SKILLS, AND ABILITIES
- To perform this role successfully, an individual must have
experience achieving desired result(s) in their areas of
responsibility. The requirements listed below are representative of
observable behaviors and essential knowledge, skill, and abilities
required of a successful incumbent.
- Knowledge of guest service etiquette and proper food and beverage
serving techniques
- Ability to perform all tasks related to banquet utility
- Ability to remain calm in various situations, use sound judgment
and effectively solve problems
- Ability to work quickly, prioritize, and maintain service of
multiple guests
- Ability to read and interpret documents such as safety rules and
procedural manuals
- Ability to demonstrate cash handling procedures and calculate
figures and amounts such as discounts, commissions, upgrades, and
percentages
- Strong written, verbal, and interpersonal skills MINIMUM
QUALIFICATIONS
- High school diploma, GED Degree, or related training equivalent -
required
- 1+ year of relevant work experience in similar scope and title -
required
- Experience within luxury brand/markets - required WORK
ENVIRONMENT
- The work environment/conditions described herein are
representative of those that an incumbent may experience.
- Must be comfortable working in a shared space, with constant
noise, without the use of a private office.
- Must be able to cope with frequent changing priorities and
deadlines with a high degree of optimism, professionalism &
collaboration.
- Schedules may vary from week to week based on business demands in
excess of 40 hours with or without notice. PHYSICAL DEMANDS
- The physical demands described herein are representative of those
that must be met by an incumbent to successfully perform the
essential functions of this job. *Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions & physical demands of this role.
- While performing the duties of this job, the incumbent is
regularly required to see, hear, reach, use fingers to handle and
feel, and stand and walk up to 8 hours on a daily basis.
- Push, pull, and lift up to 60 lbs.
- While performing the duties of this job, the incumbent is
regularly required to travel by foot, car, bus, airplane or other
means of transportation which require sitting, waiting, and
standing for long and short periods of time. The Kessler Collection
is proud to be an Equal Employment Opportunity employer. We do not
discriminate based upon race, religion, color, national origin,
gender (including pregnancy, childbirth, or related medical
conditions), sexual orientation, gender identity, gender
expression, age, status as a protected veteran, status as an
individual with a disability, or other applicable legally protected
characteristics.
Keywords: Mansion on Forsyth Park, Savannah , Banquet Utility, Hospitality & Tourism , Savannah, Georgia
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