Customer Service - Weekly Bonuses
Company: AppleOne
Location: Savannah
Posted on: May 15, 2022
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Job Description:
Job DescriptionTHIS IS IN OFFICE!!Job: Complex Customer Care &
Troubleshooting Pay: $15 + weekly incentiveLocation: Savannah,
31419Hours of operation: 9am to 9pm, 7 days a week (must work 1
weekend day)Start Dates: 5/23, 6/06Job Description:Agent will
answer IB customer care calls from consumers handling connection
issues to residential customers on Cable, Internet and Home Phone
services. This position requires the ability to troubleshoot
through effective probing, conversational skills and providing
above and beyond customer experience to each consumer. Agents are
given weekly and monthly KPI metrics and goals to achieve. Metrics
include but are not limited to Average Handle Time, Customer
Satisfaction Survey scores based on interaction with the agent,
repeat callers and transfer rates. AppleOne is proud to be an Equal
Opportunity Employer. Pursuant to applicable state and municipal
Fair Chance Laws and Ordinances, we will consider for employment
qualified applicants with arrest and conviction records.
Keywords: AppleOne, Savannah , Customer Service - Weekly Bonuses, Hospitality & Tourism , Savannah, Georgia
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here to apply!
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