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Customer Service - Weekly Bonuses

Company: AppleOne
Location: Savannah
Posted on: May 15, 2022

Job Description:

Job DescriptionTHIS IS IN OFFICE!!Job: Complex Customer Care & Troubleshooting Pay: $15 + weekly incentiveLocation: Savannah, 31419Hours of operation: 9am to 9pm, 7 days a week (must work 1 weekend day)Start Dates: 5/23, 6/06Job Description:Agent will answer IB customer care calls from consumers handling connection issues to residential customers on Cable, Internet and Home Phone services. This position requires the ability to troubleshoot through effective probing, conversational skills and providing above and beyond customer experience to each consumer. Agents are given weekly and monthly KPI metrics and goals to achieve. Metrics include but are not limited to Average Handle Time, Customer Satisfaction Survey scores based on interaction with the agent, repeat callers and transfer rates. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: AppleOne, Savannah , Customer Service - Weekly Bonuses, Hospitality & Tourism , Savannah, Georgia

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