Customer Service Specialist

Company: Old Coast HVAC LLC
Location: Savannah
Posted on: May 17, 2022

Job Description:

Job Description***Qualified Candidates Are Eligible for a Sign On Bonus Up to $2,000***Old Coast Heating & Air Conditioning, Savannah GA. We specialize in heating, ventilation, and air conditioning systems that are tailored for homes and businesses in Savannah and Hilton Head. We offer service, maintenance and installation services in indoor air quality, heating and cooling, and energy efficiency. ENERGY STAR, ACCA, NATE and BPI certified. Check us out online: https://oldcoasthvac.comWe are currently looking for a Customer Service Specialist to join our team! Someone highly motivated, a multi-tasker with great customer skills to dispatch our team of service technicians. This position requires a motivated person that is detail oriented and ability to work as a team member to ensure superior service to all our customers.Why work for Old Coast HVAC:

• Best of HomeAdvisor Award in 2013, 2014, 2015, 2016, 2017
• 4.8 Google rating!
• Career growth planning & training
• We pay 50% of Medical coverage for employee
• Trane Comfort Specialist
• Training Spiff, incentives & reward pay!Job Title: Customer Service SpecialistPay Scale: Top Customer Service Specialist can make $20/hr or moreIncentive Pay: Offering and selling Maintenance Agreements, renewing maintenance agreements, accessories, follow up with service recommendations with customers & setting in home sales appointments, and Positive reviews.Benefits: Medical 50% paid for employee, dental, vision, 401k with match, vacation time, other insurance benefits offeredWork Hours: Monday through Friday, 7:30am 5:00pm with occasion overtime and on call rotation for after hours dispatching.Primary Job Function: Answer incoming calls. Support lead dispatcher with maintaining Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Scheduling in home sales appointments & follow up on leads. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times.Required Qualifications:
  • High school diploma or equivalent
  • Pass background check & drug screen
  • 2 + years customer service experience, or combination of education and experience
  • Stellar customer service skills
  • The ability to juggle multiple priorities in a fast-paced environment
  • The ability to cultivate and maintain strong relationships with team members and customers
  • Proficient Microsoft Office experience
  • Field Edge and other dispatching software experience is a plus
  • Strong organizational skills and high attention to detail
  • Follow processes and procedures
  • General sales skills and aptitude
  • Advanced communication skills both written and verbal
  • Ability to work independently and as a team
  • HVAC or similar industry experience desired

Keywords: Old Coast HVAC LLC, Savannah , Customer Service Specialist, Hospitality & Tourism , Savannah, Georgia