Cook - Customer Service

Company: Enmarket
Location: Richmond Hill
Posted on: September 24, 2022

Job Description:

Choose Greatness!! We are looking for individuals with an amazing personality whose high energy and sense of urgency is contagious. This role will be responsible for delivering fantastic food production and amazing customer service. This role will also assist in controlling product inventory by following correct food builds and minimizing shrink while on shift. The Associate will provide outstanding customer service while complying with all company standards, ensure all assistance is provided quickly and proficiently to maintain company culture. Help support the team by being guest focused by delivering the following behaviors: Be Fun. Be Clean. Be Right. Be Fast.

ESSENTIAL DUTIES & RESPONSIBILITIES
--- BE FUN: Make happy people happier
- Greet customers with energy and enthusiasm
- Sample with a Smile
- Tell the Brand Story
- Maintain great working attitude toward customers, responsibilities, and peers
- Educate guests on products and flavors
- Fill orders with accuracy
- Comply with established company policies, procedures and brand standards
--- BE CLEAN: Food Safe and Neat, Clean and Organized
- Maintain proper hygiene and sanitation standards
- Ensure all County/City and State Health regulations are being followed
- Maintain store cleanliness
- Ensure dining room; BOH; Kitchen and FOH is clean and safe
- Ensure all guest point of view areas are clean and safe
- Keep bathroom area clean
- Ensure prep is done correctly in a food safe manner
--- BE RIGHT: Guest Satisfaction
- Ensure all orders are prepared and delivered accurately and timely
- Ensure all food builds are made correctly to minimize waste and shrink
- Ensure station is neat, clean and organized
- Understand Point of Sale responsibilities
- Working understanding of currencies accepted
- Ensure a fun and friendly attitude during transactions
- Understand and explain all current promotions to guests
- Be aware of in-store promotions and other marketing initiatives
- Follow direction of restaurant management team
--- BE FAST: Drive Repeat Business
- Sampling
- Promotions
- Driving and encouraging repeat business
- Upselling during customer interaction
- Keeping appropriate day part builds
- Maintain a friendly and fun environment
--- PHYSICAL REQUIREMENTS
- Ability to stand for long periods of time without breaks
- Ability to walk, stand, move, traverse in quick bursts
- Use of hands and fingers to handle small tools, equipment, and money
- Ability to stoop, bend, stretch, reach, reach above arms, stack, lift and carry objects and inventory weighing up to 20 pounds
- Use of finger dexterity to use POS and KPS systems
- Ability to read, hear, understand, and respond to requests and to communicate information clearly using the English language
- Exposure to cleaning chemicals and solvents

Reports To: General Manager & Assistant General Manager

Eligibility Requirements:

Hiring is contingent upon eligibility to work in the U.S.

Keywords: Enmarket, Savannah , Cook - Customer Service, Hospitality & Tourism , Richmond Hill, Georgia