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Reservation Coordinator

Company: Perry Lane Hotel
Location: Pooler
Posted on: November 26, 2022

Job Description:

Why us?

Stationed in the midst of Savannah's historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Perry Lane Hotel is where true southern warmth endures as we genuinely connect with our guests. Rather we are welcoming a long-weekend adventurer, a business traveler, or a Savannah sophisticate, we are setting the tone for our guest's entire stay, and we do so with creative spark and worldly elegance.

Perry Lane Hotel seeks welcoming, creative and polished team members with a heart of service. We passionately strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.

The Perks:


-Sage hotel & restaurant discounts across the US
-Marriott discounts
-Medical, Vision, & Dental Insurance
-401K
-Free Shift Meal

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage team members execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership.

Responsibilities


-Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms.
-Gathers needed information from customer in order to confirm reservation.
-Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues.
-Promotes the hotel and its services in order to capture customers and increase revenues.
-Operates reservations system by entering and accessing data in order to provide callers with accurate information.
-Duties will include manual and computerized skills and completion of daily checklist functions.
-Provides accurate and up-to-date manual and computerized reports on daily and monthly room reservation information in order to assist management with forecasting, tracking and staffing.
-Enters all special room requests into computer system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.
- Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.
-Inputs group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues.
-Maintains a friendly, cheerful and courteous demeanor at all times.
-Manages resources including franchise systems, yield systems and tracking systems.

Keywords: Perry Lane Hotel, Savannah , Reservation Coordinator, Hospitality & Tourism , Pooler, Georgia

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