Customer Service Representative (CSR)
Company: ITS Con Global
Location: Savannah
Posted on: March 20, 2023
Job Description:
OverviewITS ConGlobal is the industry-leading provider of
intermodal rail terminal services, auto loading and unloading and
container depot services. We take pride in consistently delivering
superior and reliable service, a broad scope of services and an
exemplary safety record. We're currently seeking a Customer Service
Representative. The CSR's primary role is creating and fostering a
strong relationship between ITSC and our
Customers.ResponsibilitiesCustomer Service Representative
- Maintains accurate records of customers' equipment inventory
and relevant activities
- Develops and maintain effective, professional communications
with customers
- Maintains accurate records of all inbound and outbound
equipment
- Inputs repair estimates for Owner of equipment
- Obtains requisite approvals from Leasers and/or Owners
- Schedules equipment surveys
- Adjusts repair estimates per instructions from
surveyor/owner/leaser
- Updates TEC when equipment is repaired
- Prepares billing paperwork for repaired units daily
- Responsible for monthly storage and handling billing
reports
- Coordinates scheduling of on-hires with yard supervisor
- Works with shop supervisor to prioritize equipment repair
- Updates TEC system with sales equipment repairs and
movementThis is an exciting time at ITS and we're growing our team!
We offer full-time employees the following; career growth,
competitive compensation, benefits, 401K & vacation.Qualifications
- Must have a high school diploma or equivalent education
- Should be computer literate familiar with Microsoft
software
- Energetic and customer driven
- Good organizational skills
- Effective verbal and written communications
- Courteous customer communication skills
- Must have a valid driver's license
- Consistently exhibits satisfactorily levels of performance
- Hours are Monday-Friday 7am-5pm All qualified applicants will
be given equal consideration regardless of race, age, sex,
disability, sexual orientation, gender identity, marital status,
color, religion, protected veteran status or national origin.
Keywords: ITS Con Global, Savannah , Customer Service Representative (CSR), Hospitality & Tourism , Savannah, Georgia
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