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Rooms Controller

Company: JW Marriott Savannah Plant Riverside District
Location: Savannah
Posted on: September 13, 2019

Job Description:

Description Beginning in late 2019, JW Marriott Savannah Plant Riverside District is set to transform Savannah's historic riverfront into a vibrant new entertainment destination inviting guests and visitors to experience incredible dining between 12+ outlets, live music and concerts, high-end shopping and inspired hotel stays. The JW Marriott Savannah will offer 419 beautifully appointed guest rooms and suites for couples, families, business guests and groups looking for inspiration, and discerning travelers with an appetite for something different. JW Marriott Savannah offers a work experience unlike any other-where pursuing your passion is not only welcomed, it's actively encouraged. We're seeking over 700 new associates (aka Grand Performers) to fill positions in entertainment, hospitality and other specialty services at Plant Riverside District. As a Grand Performer, you will have access to ELITE Benefits/Perks such as: Hotel Stay and Food/Beverage discounts at Marriott Hotels Worldwide for you and your family/friends Free Employee Meals! We are all friends here! Refer your friends and get a Bonus up to $2000 if they are hired! 20' Discount at all Kessler restaurants, Art Galleries, and Spas Start early with your Retirement Plan! 401K match up to 6' - goes into effect after 3 months Health Insurance Plans as low as $24/week! Stay Healthy! Kessler Wellness Challenge - promotes healthy lifestyle with discounts at gyms and giveaways We care about your Fur Babies too! We provide discounted Pet Insurance! After your 1 st year, you can accrue on average of 20 days of Paid Time Off (PTO) We will offer 1.5 times the base rate/hour when you work any of the 7 observed holidays throughout the year! "Tickets at Work" discounts, special access to theme parks and more! Recognition Program with amazing prizes! Tuition Reimbursement and Professional Certification Assistance Company paid Basic Life Insurance $10,000 ***This position is expected to start 1/2 month prior to opening date*** Responsibilities Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. See Job Description

Keywords: JW Marriott Savannah Plant Riverside District, Savannah , Rooms Controller, Hospitality & Tourism , Savannah, Georgia

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