Human Resources Business Partner II
Company: MCI Careers
Location: Savannah
Posted on: May 25, 2023
Job Description:
LOCATION:Savannah, GAJOB TYPE:Full-TimePAY TYPES:Salary +
BonusSALARY:$40000 - $45000 / yearBENEFITS & PERKS:MANAGEMENT: Paid
Time Off, Medical, Dental, Vision, Life Insurance, Retirement,
Company Cell Phone, Company Laptop, AdvancementAPPLICATION
DETAILS:No Resume Required, On-site InterviewPOSITION
OVERVIEW:HUMAN RESOURCE BUSINESS PARTNER SUPPORTING MULTIPLE NORTH
AMERICA LOCATIONSGrow your skill-sets or start a career with our
rapidly expanding team. Our team is looking for an experienced
human resource business partner to support and execute our people
initiates, to provide excellent internal HR support, and to improve
HR processes. Candidates for this role should be charismatic public
speakers, friendly, creative, highly reliable, and possess a strong
work ethic. Experience in call center operations or client services
is preferred. This is a full-time, local, on-site position and
requires employees to report to work at one of our locations. We
offer bonuses opportunities, comprehensive medical, dental and
vision benefits, paid vacation and holidays, and contests
incentives. To be considered for this role, you must complete a
full application on our company careers page, including all
screening questions and a brief pre-employment test.
--------------:-POSITION RESPONSIBILITIES:WHAT DOES SOMEONE IN THIS
ROLE DO?This role will partner with team leaders to implement and
execute HR strategies focused on employee training, organizational
effectiveness, workforce planning, and employee engagement. In
addition, they will own programs that run across a broad spectrum
of HR processes. To be successful in this role, you must understand
business priorities and translate them into the most value-added
work. We are looking for HR professionals with the ability to
identify problems and to drive solutions. Essential Duties
- General HR support, in partnership
with operationsConference with remote HR teams and HR Manager to
address human resources issues and initiatives
- Understand business goals and recommend effective HR
strategies
- Monitor employee engagement with a "hands-on" approach that may
include remote interactions
- Adapt to the complex and rapidly changing work environment by
responding to the macro-economic environment and fiscal
policies
- Passion for innovative HR solutions and process
improvement
- Drive effective employee relations, retention and reward
programs
- Comfort with high volume workload
- Manage multiple priorities
- Excellent organizational and interpersonal skillsCANDIDATE
QUALIFICATIONS:WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must
exhibit good business judgment and acumen by being both confident
and flexible in their views. Candidates should possess fun and
enthusiastic disposition and be capable of teaching and motivating
a wide range of personalities and learning styles.
- 1+ years of experience in HR business
partner (may be supplemented by operations) Some Undergraduate
level education
- Exceptional interpersonal & communication skills
- Working knowledge of Microsoft Office including Outlook, Excel,
Word & PowerPoint
- Understanding of training tools and techniques
- Possess effective conflict resolution skills (both customer and
agent conflict)
- Possess time management, planning, organizational and
multi-tasking skills
- Excellent presentation skills (oral and written)
- Ability to work in a professional but fast-paced
environmentExcellent planning, management, and coordination skills,
and the ability to work with a variety of learning stylesAddress
knowledge, expertise, and performance gaps with constructive
feedbackComfortable with providing and accepting critical feedback.
Capable of prioritizing and organizing work efficiently to meet
deadlinesPREFERRED QUALIFICATIONS:Military, local, state or federal
government experience is a plusExperience working in a contact
center environment is a plusGraduation from an accredited two-year
or four-year college or university is a plusSHRM-SCP or similar
certification is a plusCONDITIONS OF EMPLOYMENT:
- Must be authorized to work in their country of residence (The
United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are
contingent on drug screening results.COMPENSATION DETAILS:WANT AN
EMPLOYER THAT VALUES YOUR CONTRIBUTION?We believe that hard work
should pay off, so we make sure that our compensation and total
rewards are competitive. Standard starting compensation is
commensurate with experience. Regular reviews and raises are
awarded based on tenure and performance, so our employees make more
each year. Employees earn paid time off as well as paid holidays
and paid training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TVs, trips, tickets, and even cars. In addition to
our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location. JUST A FEW OF THE
BENEFITS
Medical, Dental, and Vision Coverage
OptionsPaid Time-OffRegular RaisesWork-at-Home
OpportunitiesAdvancement OpportunityFun, Engaging Work
EnvironmentCasual Dress CodeCash and Prize Contests PHYSICAL
REQUIREMENTS:This job operates in a professional office
environment. While performing the duties of this job, the employee
will be largely sedentary and will be required to sit/stand for
long periods while using a computer and telephone headset. The
employee will be regularly required to operate a computer and other
office equipment, including a phone, copier, and printer. The
employee may occasionally be required to move about the office to
accomplish tasks; reach in any direction; raise or lower objects,
move objects from place to place, hold onto objects, and move or
exert force up to forty (40) pounds.REASONABLE
ACCOMMODATION:Consistent with the Americans with Disabilities Act
(ADA) it is the policy of MCI and affiliates to provide reasonable
accommodation when requested by a qualified applicant or employee
with a disability unless such accommodation would cause undue
hardship. The policy regarding requests for reasonable
accommodation applies to all aspects of employment. If reasonable
accommodation is needed, please contact Kate Murph, Vice President
of Human Resources, .DIVERSITY AND EQUALITY:At MCI and its
subsidiaries, we embrace differences and believe diversity is a
benefit to our employees, our company, our customers, and our
community. All aspects of employment at MCI are based solely on a
person's merit and qualifications. MCI maintains a work environment
free from discrimination, one where employees are treated with
dignity and respect. All employees share in the responsibility for
fulfilling MCI's commitment to a diverse and equal opportunity work
environment. MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements. MCI will not tolerate
discrimination or harassment based on any of these characteristics.
We adhere to these principles in all aspects of employment,
including recruitment, hiring, training, compensation, promotion,
benefits, social and recreational programs, and discipline. In
addition, it is the policy of MCI to provide reasonable
accommodation to qualified employees who have protected
disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.ABOUT MCI
(PARENT COMPANY):MCI helps customers take on their CX and DX
challenges differently, creating industry-leading solutions that
deliver exceptional experiences and drive optimal performance. MCI
assists companies with business process outsourcing, staff
augmentation, contact center customer services, and IT Services
needs by providing general and specialized hosting, software,
staff, and services. In 2019 Marlowe Companies Inc. (MCI) was named
by Inc. Magazine as Iowas Fastest Growing Company in the State of
Iowa and was named the 452nd Fastest Growing Privately Company in
the USA, making the coveted top 500 for the first time. MCIs
subsidiaries had previously made Inc. Magazine's List of
Fastest-Growing Companies 15 times respectively. MCI has fifteen
business process outsourcing service delivery facilities in Iowa,
Georgia, Florida, Texas, Massachusetts, New Hampshire, South
Dakota, New Mexico, California, Kansas, and Nova Scotia. Driving
modernization through digitalization, MCI ensures clients do more
for less. MCI is the holding company for a diverse lineup of
tech-enabled business services operating companies. MCI organically
grows, acquires, and operates companies that have a synergistic
products and services portfolios, including but not limited to
Automated Contact Center Solutions (ACCS), customer contact
management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 10,000+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP). REGARDING COVID-19:As an employer
supporting critical Federal, State, Provincial, and Commercial
clients, we have taken steps to ensure that we remain operational
while taking every precaution possible to prevent the spread of
COVID-19 and keep our employees safe. Measures include social
distancing for those working on-site, frequent deep cleaning and
disinfecting of workstations and common areas, daily contactless
temperature checks for those essential employees working on-site,
travel policies limiting travel and mandatory quarantine, reporting
and quarantine processes and policies for those exposed, and
requesting masks to be worn when on-site employees are not at their
workstation. For more information on MCIs response to COVID-19
please visit .DISCLAIMER:The purpose of the above job description
is to provide potential candidates with a general overview of the
role. It's not an all-inclusive list of the duties,
responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other
duties. You will be evaluated in part based upon your performance
of the tasks listed in this job description.The employer has the
right to revise this job description at any time. This job
description is not a contract for employment, and either you or the
employer may terminate employment at any time, for any
reason.DISCLAIMER:The purpose of the above job description is to
provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities,
skills, and qualifications required for the job. You may be asked
by your supervisors or managers to perform other duties. You will
be evaluated in part based upon your performance of the tasks
listed in this job description.The employer has the right to revise
this job description at any time. This job description is not a
contract for employment, and either you or the employer may
terminate employment at any time, for any reason.
Keywords: MCI Careers, Savannah , Human Resources Business Partner II, Human Resources , Savannah, Georgia
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