Field Services Technician- Savannah Area
Company: NTT Data Inc
Posted on: November 22, 2020
Req ID: 97937
NTT DATA Services strives to hire exceptional, innovative and
passionate individuals who want to grow with us. If you want to be
part of an inclusive, adaptable, and forward-thinking organization,
We are currently seeking a Field Services Technician- Savannah Area
to join our team in Savannah, Georgia (US-GA), United States
What You Will Be Doing:
* PC Installs, Moves, Add, Changes, and Decommissions, Refresh,
Hardware and Software Break Fix, Network Smarthands support, and
Smarthands Support for Security and VDI.
* Travel between client sites is required in the Greater Savannah
area is required.
* Windows troubleshooting and reimaging are required.
* Execute service delivery by performing Installs, Moves, Adds,
Changes, Decommissions, Refresh, Hardware and Software Break Fix,
Network Smarthands support, and Smarthands Support for Security and
VDI per Managed Client Process and Procedure Guide.
* Coordinate with client end users on expectations, schedule of
availability, and process and procedures.
* Meet Service Level Agreements on all services performed.
* Update system of record for delivery Incidents and Requests.
* Update asset management information for assets receiving
* Identify potential issues that could adversely impact End User
Experience or contractual obligations and assist in creating action
plans as well as following action plans.
* Utilize advanced tools and technical knowledge to remediate
incidents and conduct installs.
* Escalate to Field Services Supervisor issues that globally impact
the end user environment
What You Need:
* 3 years' experience providing desk-side support to users in a
Windows 10 environment.
* Valid State of Georgia Driver's License and reliable
* Ability to pass a background check which involves review of
financial, tax, criminal, and drug screening.
These Would Be Nice To Have:
* Excellent client-service people skills.
* A solid self-starter
* Solid communications skills.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider
specializing in digital, cloud and automation across a
comprehensive portfolio of consulting, applications, infrastructure
and business process services. We are part of the NTT family of
companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will
consider all qualified applicants for employment without regard to
race, gender, disability, age, veteran-status, sexual orientation,
gender identity, or any other class protected by law.
Keywords: NTT Data Inc, Savannah , Field Services Technician- Savannah Area, IT / Software / Systems , Savannah, Georgia
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