Customer Account Rep - 4X10 Shift - Full-Time (4 Days a Week)
Company: Careerbuilder-US
Location: Savannah
Posted on: January 24, 2023
Job Description:
LOCATION:Savannah, GA JOB TYPE: Full-TimePAY TYPES:Hourly
- Bonus SALARY: $11.10 - $16.10 / hourBENEFITS& PERKS: LOCAL
REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental,
Vision, Life Insurance, Retirement, Advancement Opportunity,
Flexible Schedules, Daily Contests, Prizes, Casual Dress Code,
Regular RaisesAPPLICATION DETAILS:No Resume Required, Entry-Level
POSITION OVERVIEW:CUSTOMER ACCOUNT REPRESENTATIVE SUPPORTING
COMMERCIAL AND PUBLIC SECTOR CLIENTSThe customer account
representative position is a full-time, inside sales position for
experienced sales representatives. In this role, you will work on
behalf of some of the largest retail, telecommunications, and
software brands to provide business and residential customers phone
support, work to retain unhappy customers, and upsell new products
and services.Schedules vary by site and program; however, we can
usually find something that works for everyone. Candidates should
be highly reliable, have excellent communication skills, and be
willing to constantly learn on the job.To be considered for this
position, you must complete a full application on our company
careers page, including screening questions and a brief
pre-employment test.-:POSITIONRESPONSIBILITIES:WHAT IS A CUSTOMER
ACCOUNT REP II AND WHAT DO THEY DO EACH DAY?In addition to being an
all-around asset to the team, our Customer Account Representatives
are responsible for the following tasksUtilizing technology &
systems, making outbound sales calls to consumers, answering
inbound calls from interested prospects, following-up with
interested customers, listening to customer needs, & assisting
customers with their questions as well as helping resolve any
service related concerns they may have.The fun part, Sales. You'll
learn to recognize opportunities to upgrade customers by offering
new products and services that will increase the level of
satisfaction customers have in the company and service
offerings.Success in this job is easy; provide an excellent
customer experience and make sales, show up every day prepared to
do your absolute best, and help promote our
brand.CANDIDATEQUALIFICATIONS:WONDER IF YOU ARE A GOOD FIT?We
provide all new employees with world-class training, so all
positive, driven, and confident applicants are encouraged to apply.
This position relies on building relationships and turning the
knowledge you gain in training into customer wins. Ideal candidates
for this position are highly motivated, energetic, and
dedicated.QualificationsMust be 18 years of age or olderHigh school
diploma or equivalentExcellent organizational, written, and oral
communication skillsThe ability to type swiftly and accurately (20
- words a minute)Basic knowledge of Microsoft Office Suite
(Excel, PowerPoint, Word, Outlook)Basic understanding of Windows
operating systemHighly reliable with the ability to maintain
regular attendance and punctualityThe ability to evaluate,
troubleshoot, and follow-up on customer issuesAn aptitude for
conflict resolution, problem-solving, and negotiationMust be
customer service oriented (empathetic, responsive, patient, and
conscientious)Ability to multi-task, stay focused, and
self-manageStrong team orientation and customer focusThe ability to
thrive in a fast-paced environment where change and ambiguity
prevalentExcellent interpersonal skills and the ability to build
relationships with your team and customersPreferred (Not
Required)One (1) year of experience in customer service, technical
support, inside sales, back-office, chat, or administrative support
in a contact center environmentState or Federal work
experienceCONDITIONS OF EMPLOYMENT:Must be authorized to work in
their country of residence (The United States or Canada)Must be
willing to submit up to a LEVEL II background and/or security
investigation with a fingerprint. Job offers are contingent on
background/security investigation resultsMust be willing to submit
to drug screening.COMPENSATION DETAILS:WANT AN EMPLOYER THAT VALUES
YOUR CONTRIBUTION?We believe that hard work should pay off, so we
make sure that our compensation and total rewards are competitive.
Standard starting compensation is commensurate with experience.
Regular reviews and raises are awarded based on tenure and
performance, so our employees make more each year.Employees earn
paid time off as well as paid holidays and paid training
opportunities. Regular daily, weekly and monthly incentives are
part of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TV's, trips, tickets, and even cars. In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment.Benefitsoptions and
plans vary slightly by location.JUST A FEW OF THEBENEFITSMedical,
Dental, and Vision Coverage OptionsPaid Time-OffRegular
RaisesAdvancement OpportunityFun, Engaging Work EnvironmentCasual
Dress CodeCash and Prize ContestsPHYSICALREQUIREMENTS:This job
operates in a professional office environment. While performing the
duties of this job, the employee will be largely sedentary and will
be required to sit/stand for long periods while using a computer
and telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40) pounds.REASONABLE
ACCOMMODATION:Consistent with the Americans with Disabilities Act
(ADA) it is the policy of MCI and affiliates to provide reasonable
accommodation when requested by a qualified applicant or employee
with a disability unless such accommodation would cause undue
hardship. The policy regarding requests for reasonable
accommodation applies to all aspects of employment. If reasonable
accommodation is needed, please contact Kate Murph, Vice President
of Human Resources, kate.murph@mci.world.DIVERSITY AND EQUALITY:At
MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment.MCI does not discriminate
against any employee or applicant on the basis of age, ancestry,
color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national
origin, physical or mental disability, political affiliation,
protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or any other characteristic
protected by applicable laws, regulations, and ordinances. MCI will
consider for employment qualified applicants with criminal
histories in a manner consistent with local and federal
requirements.MCI will not tolerate discrimination or harassment
based on any of these characteristics. We adhere to these
principles in all aspects of employment, including recruitment,
hiring, training, compensation, promotion, benefits, social and
recreational programs, and discipline. In addition, it is the
policy of MCI to provide reasonable accommodation to qualified
employees who have protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works.ABOUT MCI (PARENT COMPANY):MCI helps customers take on their
CX and DX challenges differently, creating industry-leading
solutions that deliver exceptional experiences and drive optimal
performance. MCI assists companies with business process
outsourcing, staff augmentation, contact center customer services,
and IT Services needs by providing general and specialized hosting,
software, staff, and services.In 2019 Marlowe Companies Inc. (MCI)
was named by Inc. Magazine as Iowa's Fastest Growing Company in the
State of Iowa and was named the 452nd Fastest Growing Privately
Company in the USA, making the coveted top 500 for the first time.
MCI's subsidiaries had previously made Inc. Magazine's List of
Fastest-Growing Companies 15 times respectively. MCI has fifteen
business process outsourcing service delivery facilities in Iowa,
Georgia, Florida, Texas, Massachusetts, New Hampshire, South
Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving
modernization through digitalization, MCI ensures clients do more
for less. MCI is the holding company for a diverse lineup of
tech-enabled business services operating companies. MCI organically
grows, acquires, and operates companies that have a synergistic
products and services portfolios, including but not limited to
Automated Contact Center Solutions (ACCS), customer contact
management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 10,000
- talented individuals with 150
- diverse North American client partners across the following MCI
brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The
Sydney Call Center, OnBrand24, and Valor Intelligent Processing
(VIP).REGARDING COVID-19:As an employer supporting critical
Federal, State, Provincial, and Commercial clients, we have taken
steps to ensure that we remain operational while taking every
precaution possible to prevent the spread of COVID-19 and keep our
employees safe.Measures include social distancing for those working
on-site, frequent deep cleaning and disinfecting of workstations
and common areas, daily contactless temperature checks for those
essential employees working on-site, travel policies limiting
travel and mandatory quarantine, reporting and quarantine processes
and policies for those exposed, and requesting masks to be worn
when on-site employees are not at their workstation.For more
information on MCI's response to COVID-19 please visit
www.mci.world/covid-19.DISCLAIMER:The purpose of the above job
description is to provide potential candidates with a general
overview of the role. It's not an all-inclusive list of the duties,
responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other
duties. You will be evaluated in part based upon your performance
of the tasks listed in this job description.The employer has the
right to revise this job description at any time. This job
description is not a contract for employment, and either you or the
employer may terminate employment at any time, for any
reason.DISCLAIMER:The purpose of the above job description is to
provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities,
skills, and qualifications required for the job. You may be asked
by your supervisors or managers to perform other duties. You will
be evaluated in part based upon your performance of the tasks
listed in this job description.The employer has the right to revise
this job description at any time. This job description is not a
contract for employment, and either you or the employer may
terminate employment at any time, for any reason.SDL2017
Keywords: Careerbuilder-US, Savannah , Customer Account Rep - 4X10 Shift - Full-Time (4 Days a Week), IT / Software / Systems , Savannah, Georgia
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