Customer Account Rep - 4X10 Shift - Full-Time (4 Days a Week)
Company: MCI Jobs
Location: Savannah
Posted on: September 15, 2023
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Job Description:
POSITION OVERVIEW
CUSTOMER ACCOUNT REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC
SECTOR CLIENTS
The customer account representative position is a full-time, inside
sales position for experienced sales representatives. In this role,
you will work on behalf of some of the largest retail,
telecommunications, and software brands to provide business and
residential customers phone support, work to retain unhappy
customers, and upsell new products and services.
Schedules vary by site and program; however, we can usually find
something that works for everyone. Candidates should be highly
reliable, have excellent communication skills, and be willing to
constantly learn on the job. -
To be considered for this position, you must complete a full
application on our company careers page, including screening
questions and a brief pre-employment test.
SALARY $11.10 - $16.10 / hour
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POSITION RESPONSIBILITIES
WHAT IS A CUSTOMER ACCOUNT REP II AND WHAT DO THEY DO EACH DAY?
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In addition to being an all-around asset to the team, our Customer
Account Representatives are responsible for the following
tasks
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT? -
We provide all new employees with world-class training, so all
positive, driven, and confident applicants are encouraged to apply.
This position relies on building relationships and turning the
knowledge you gain in training into customer wins. Ideal candidates
for this position are highly motivated, energetic, and dedicated.
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Qualifications
Preferred (Not Required)
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. - - Standard
starting compensation is commensurate with experience. - Regular
reviews and raises are awarded based on tenure and performance, so
our employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. -Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. - -In
addition to our standard group benefits offering for full-time
employees following 90-days of employment, all employees are
eligible to opt for our MEC medical plan after only 30-days of
employment. - Benefits options and plans vary slightly by location.
- -
JUST A FEW OF THE BENEFITS
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
Resources, kate.murph@mci.world.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. -All aspects of employment at MCI are
based solely on a person's merit and qualifications. - MCI
maintains a work environment free from discrimination, one where
employees are treated with dignity and respect. All employees share
in the responsibility for fulfilling MCI's commitment to a diverse
and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. - -MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of
these characteristics. - -We adhere to these principles in all
aspects of employment, including recruitment, hiring, training,
compensation, promotion, -benefits, social and recreational
programs, and -discipline. In addition, it is the policy of MCI to
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI (www.mci.world) helps customers take on their CX and DX
challenges differently, creating industry-leading solutions that
deliver exceptional experiences and drive optimal performance. MCI
assists companies with business process outsourcing, staff
augmentation, call center services, customer services, and IT
Services needs by providing general and specialized hosting,
software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as
Iowa's Fastest Growing Company in the State of Iowa and was named
the 452nd Fastest Growing Privately Company in the USA, making the
coveted top 500 for the first time. MCI's subsidiaries had
previously made Inc. Magazine's List of Fastest-Growing Companies
15 times respectively. MCI has fifteen business process outsourcing
service delivery facilities in Iowa, Georgia, Florida, Texas,
Massachusetts, New Hampshire, South Dakota, New Mexico, California,
Kansas, and Nova Scotia. -
Driving modernization through digitalization, MCI ensures clients
do more for less. MCI is the holding company for a diverse lineup
of tech-enabled business services operating companies. MCI
organically grows, acquires, and operates companies that have a
synergistic products and services portfolios, including but not
limited to Automated Contact Center Solutions (ACCS), customer
contact management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 10,000+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP).
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The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. - You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description.
The employer has the right to revise this job description at any
time. This job description is not a contract for employment, and
either you or the employer may terminate employment at any time,
for any reason.
Keywords: MCI Jobs, Savannah , Customer Account Rep - 4X10 Shift - Full-Time (4 Days a Week), IT / Software / Systems , Savannah, Georgia
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