PBX Operator PRN Rotating
Company: Hilton Head Regional Medical Center
Location: Hardeeville
Posted on: April 17, 2024
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Job Description:
About Hilton Head Regional Healthcare Hilton Head Regional
Healthcare provides comprehensive healthcare to the Lowcountry at
four locations including Coastal Carolina Hospital, Hilton Head
Hospital, the Bluffton Medical Campus and the Bluffton-Okatie
Outpatient Center. Coastal Carolina Hospital (CCH) is a 41-bed
acute care hospital located in Hardeeville, S.C., serving the
medical and healthcare needs of Jasper and Beaufort counties since
November 2004. Hilton Head Hospital (HHH) is a 109-bed acute care
hospital located on Hilton Head Island, S.C. Opened in 1974, HHH
serves Hilton Head Island, Bluffton, Okatie and surrounding
counties. All facilities are owned and operated by Dallas-based
Tenet Healthcare Corp. Both hospitals are accredited by The Joint
Commission, the nation's oldest and largest hospital accreditation
agency. Learn more about Hilton Head Regional Healthcare at
www.hiltonheadregional.com. About Hilton Head Hospital Hilton Head
Hospital (HHH) is a 109-bed acute care hospital located at 25
Hospital Center Boulevard in Hilton Head Island, SC. Opened in
1974, HHH serves Hilton Head Island, Bluffton, Okatie and
surrounding counties through its care team of over 600 colleagues
and over 100 physicians. The hospital provides a continuum of
services through its centers and programs, including a 24-hour
emergency department, critical care, cardiac care ranging from
minimally invasive to open heart surgery, obstetrics/gynecology,
urology, a nationally accredited breast health center, spine care,
gastroenterology, surgical services, cardiac and physical
rehabilitation, and a 12-bed geriatric psychiatric inpatient unit.
To learn more about Hilton Head Hospital, please visit
www.hiltonheadregional.com. PBX Operator PRN Rotating Position
Summary The PBX Switchboard is a high-volume call center
communication hub and central information dissemination point for
multiple facilities within Hilton Head Regional Healthcare system
(HHRHS). This location serves as the centralized patient
information dissemination point. PBX Switchboard Operators are
responsible for maintaining and controlling the dissemination of
patient information. As part of this responsibility, PBX Operators
are responsible for maintaining confidentiality of said patient
information and complying with HIPAA guidelines. PBX Switchboard
Operators are responsible for hospital-wide overhead paging. They
are responsible for enforcing the operations regarding the
utilization of said pages in accordance with the policies set forth
by Administration. The PBX Operators maintain logs of exceptions to
the paging. This location also serves as the centralized point at
Hilton Head Hospital (HHH) for the monitoring of various alarms for
several departments including Facilities Management, Blood Bank and
Operating Room. This location also serves as the initiation and
communication point for all hospital emergency codes including, but
not limited to, Code Blue (life-threatening injury or condition),
Code Red (fire), Code STEMI and Code Adam Junior (baby abduction).
PBX Operators initiate the emergency response, serve as an
information dissemination point during the code and dispatch
additional personnel and resources as needed. These resources may
include but are not limited to local fire departments and local law
enforcement. PBX operators maintain logs of all Code Blue and Rapid
Responders code situations. PBX Operators are responsible for
maintaining a daily list of on-call medical staff for various
specialties. PBX Operators also maintain a daily on-call list which
includes contact information for individuals serving as on-call
personnel for areas such as Nursing, Care Management, Clinical
Departments and Administration. Additionally, they maintain a list
of physicians' office numbers, a list of physicians' pagers and
also numbers for local emergency and health care-related businesses
and organizations (e.g. pharmacies, nursing homes, transport
companies, etc.). PBX Operators are responsible for maintaining
hospital patient safe by coordinating placement and removal of
items with Security. PBX performs quarterly audits on contents of
safe taking appropriate action to assure valuables are returned to
patient or designated representative. Qualifications Education: A
high school diploma or GED is preferred. Good organizational skill
and the ability to work independently are critical. Due to the
nature of the job, independent decision-making skills and
appropriate telephone etiquette are crucial. The ability to
communicate, both written and verbally, effectively with employees,
patients and physicians is a necessity. Must possess basic computer
knowledge-familiarity with Word, Windows and Outlook preferred.
Experience: Two years experience in a high volume PBX preferred or
comparable customer service experience may be substituted.
2403009833 Employment practices will not be influenced or affected
by an applicant's or employee's race, color, religion, sex
(including pregnancy), national origin, age, disability, genetic
information, sexual orientation, gender identity or expression,
veteran status or any other legally protected status. Tenet will
make reasonable accommodations for qualified individuals with
disabilities unless doing so would result in an undue hardship.
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Keywords: Hilton Head Regional Medical Center, Savannah , PBX Operator PRN Rotating, IT / Software / Systems , Hardeeville, Georgia
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