100% Remote - Customer Support Associate - PPP Processing/Underwriting

Company: TEKsystems, Inc
Location: Savannah
Posted on: January 12, 2021

Job Description:

I. Project SummaryThe Paycheck Protection Program (PPP) is a government-backed initiative to provide loans for small businesses to be used for payroll costs, mortgage interest, rent and utilities. In order to be eligible for a PPP loan, businesses must complete an application and eligibility verification process. Our team of consultants will support customers on their PPP processing / underwriting. Underwriting for PPP includes reviewing client provided documents and information to determine program eligibility and calculating approved loan amount using Bank provided tools and processes. Examples of client provided documents include tax forms (940, 941, 1040, etc.), payroll documents, bank statements, etc.Our consultants will receive training from TEKsystems on the processes and steps to follow to perform the role so prior experience in these areas is not required.II. Official Job DescriptionThe role requires the ability to perform intake, processing, underwriting and QA of PPP loan applications. Resources will follow the defined loan processing activities and operating procedures that will be provided. Resource assignment requires shift work, predominately night hours and weekends. The following tasks/subtasks may be performed under management direction and could include:-- Compare application information submitted by applicant (such as applicant was in business on February 15, W-2, payroll information, tax forms), against required list of documents for continued loan processing; identify any errors/gaps-- Recalculate that payroll calculations based upon information submitted in application are within parameters of the application guidelines-- Using tools, systems and procedures provided make loan determination-- Potentially email small business customers to collect additional information (verbal customer contact not included) and share results. Email communications will follow template and guidelinesIII. Shifts-- Consultants must be able to commit to working one or both of these shifts in order to participate in this project.-- Shifts will cover all seven days of the week so consultants must be open to working any day. Individuals will be assigned a 5-day shift working 8 hours per day + a 30-minute lunch break. Each consultant will work 40 hours per week.-- Shift hours available are:o 3pm - 11:30pm CST / 4pm - 12:30am EST oro 11pm - 7:30am CST / 12am - 8:30am ESTIV. Location-- Consultants will work remotely from home for this project-- Consultants should ideally reside in the following locations: Texas, Michigan, Arizona, Minnesota, North Carolina, Georgia, or Florida.V. Eligibility Requirements:-- Consultants must have home high-speed internet capabilities (will not be reimbursed by TEKsystems).-- Consultants will be provided a laptop by TEKsystems which will include all applications needed for this assignment).-- Consultants must have a reasonable home workspace which will allow them to complete their work with minimal distractions.-- Consultants must have good communication skills, the ability to learn processes and follow directions.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Inc, Savannah , 100% Remote - Customer Support Associate - PPP Processing/Underwriting, Other , Savannah, Georgia