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Specialist Client Relations

Company: Hilton Grand Vacations
Location: Hilton Head Island
Posted on: May 3, 2021

Job Description:

Job Description

What will I be doing?

The Client Relations Specialist's primary responsibility is to be the liaison between new owners, Contracts and Deeding, the Sales team and Club (Customer Service) support. Primarily involved at the end of our sales process when a customer makes the decision following a Sales presentation to purchase our vacation ownership product. The role is essential in ensuring the highest level service through the sales process and after the sale is closed.

Essential functions

* Solidifies the new owner's sale by total contract review:

Reviews paperwork

Ensures accurate signatures, notary and execution of purchase documents

Helps new owner understand the purchase:

* While at work, will be assisting owners purchasing, but also help owners coming in and calling with questions or cancellations * Ensures Vacation Counselors / Executive Consultants conduct follow-up efforts with owners. * Explains and ensures new owner understands the documents * Assists with the administrative duties of the QAM department. * Maintains a high standard of customer service throughout the resort. * Positive service to new owners prior to activation * Positive service to all owners who call after activation

Drives Execution

* Ensures new and current owners understand documents and ownership * Help owners feel comfortable about their purchase and if need be, help book soft reservations for them before they are in the system * Make sure current owners who have questions have their answers, or at least find the answers for them and point them in the right direction (i.e. payoff information, help with on-line assistance) * Assist in training new QAMs * Assist with supply and inventory management to ensure we have all the necessary materials to complete daily tasks * Review document change bulletins from legal or Club information and ensures the department has the most recent materials * Be available for calls and participates in different conference calls to help with efficiency (i.e. owner referral, Portfolio Services)

Overall

* Performs administrative support including but not limited to filing, faxing and photocopying. * Responsible for adhering to HGV's core values. * Must be available to work Saturdays, Sundays, evenings, holidays and any other days/ hours as required per business needs. * Carries out reasonable request by management of which the employee is capable of performing.

Qualifications

Basic Qualifications:

* High school Diploma/GED * At least 2 years of hospitality/guest service experience. * Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written and a positive attitude * Possess project management and problem solving skills. * Must be computer savvy and have experience using Microsoft Office Suite. * Must possess the ability to acquire your notary license. * Able to work a flexible schedule to include weekends and holidays * Must exude a professional demeanor at all times on duty or on property

Preferred Qualifications:

* Bachelor's degree in Hospitality Management/Business Administration or related experience preferred * Timeshare/Vacation Ownership experience preferred. * 2+ years experience in Quality Assurance (QAM) or as a Verification Loan Officer (VLO) * Existing Notary Licensure

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Savannah , Specialist Client Relations, Other , Hilton Head Island, Georgia

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