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Customer Service Representative

Company: Parker's Convenience Stores
Location: Brunswick
Posted on: May 3, 2021

Job Description:

Our number one priority is to serve customer needs in a courteous and professional manner. 

Our CSRs are not just cashiers. Our CSRs are required to do the following.

  1. Provide a friendly greeting to all customers upon entering the store or on the phone.
  2. Get to know your customers, learn, and use their name.
  3. Go out of your way to make customers feel important and valued.
  4. Move quickly to provide fast yet, friendly service.
  5. Help people buy by pointing out promotional items and suggestive sell to customers when appropriate.
  6. Thank customers for their business and invite them back.

Without our customers we would not be in business. Its imperative that they receive 100% of our attention and we show appreciation for their business. Additional responsibilities include:

Cleaning & Housekeeping: Inside

Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked

Trash Cans: Emptied, clean and bags tucked out of site

Doors, windows, walls, shelves, and sills.

Floors: Sweep and mop, free of trash, spills, and stains

Coolers: Doors and shelves cleaned free of stains and spills

Rugs: Swept and free of trash

Transaction Counter: Clean and organized. Remove items not for sale.

Shelves: Clean and dust free

Food Service Area: Equipment and prep area clean and organized

Back office and cooler neat and organized

Coffee and Fountain Area: Clean, free of spills and trash

Merchandise: Clean and dust free


Cleaning & Housekeeping: Outside

Parking Lot: Swept and free of trash, oil,  gas spots, cigarette butts, and weeds

Windows & Doors: Clean, no faded or unauthorized signs

Entrance Sidewalk: Clean, stain and trash free

Trash Cans: Clean, not overflowing, and bags tucked out of site.

Fuel Islands: Clean dispensers and nozzles.

Squeegies & towels on all islands, windshield buckets clean and full



Stock, front, and face all merchandise

Bag Ice

All merchandised priced

Cooler fronted and labels faced

Stock fountain, cooler, and freezer, condiments

Brew Coffee

Check and remove out of date merchandise

Move and build displays.

Sales Counter: Proper Cig. display, products priced

Stock lottery supplies and cigarettes

Change bag  in box syrup on fountain



Proper cash & credit card, refund, and shift procedures including cash drops and safe operations

Basic math computation to count back change

Adhere to policies on age restricted product sales

Inventory Control: observe and react to shoplifters and gas theft



Check in vendors

Maintain safe environment gas spills, emergency stop, slips, falls, lifting procedures

Attend store meetings and view website

Log and report maintenance issues to manager immediately

Position Requirements: 

Ability, Education, and/or Related Work History

         Must be in physically good shape and able to lift bend and stand up to eight hours.

         Must be able to bend/squat/twist/stoop/kneel and reach forward.

         Must be able to work in a cooler at a temperature of 32 degrees.

         Must be able to lift 50 lbs.

         Must be able to push/pull 45 lbs.

         Must be able to do basic math.

         Must be able to speak, read and write English and communicate with customers in English.

         Be able to climb a two to five foot ladder and maintain balance to clean windows and stock and arrange coolers and shelves, hang and/or change signs in and around store.

         Must be able to react to a fire by lifting a fire extinguisher weighing 10 pounds and moving it to the fire area.

**Equal Opportunity Employer** 

Keywords: Parker's Convenience Stores, Savannah , Customer Service Representative, Other , Brunswick, Georgia

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