JOB DESCRIPTION A Front Office Supervisor with Embassy Suites
Hotels is responsible for assigning work and ensuring the
completion of daily tasks in Front Office operations in the hotels
continuing effort to deliver outstanding guest service and
What will it be like to work for this Hilton Worldwide
Embassy Suites by Hilton has perfected the full-service,
upscale, all-suite hotel. Built on a long-standing legacy that is
both inviting and comfortable, Embassy Suites properties provide
guests with More Reasons to Stay, offering open-air atriums,
complimentary cooked-to-order breakfast, spacious two-room suites
and complimentary Managers Receptions every evening. Embassy Suites
bundled pricing ensures that guests receive enormous value at a
single price. Whether they are traveling for business, with their
family, with a group, or for leisure, our guests return again and
again to experience the consistently awarded, best-in-class
customer service provided at Embassy Suites.
Embassy Suites is one of Hilton Worldwides ten market-leading
brands. For more information visit www.hiltonworldwide.com
If you understand the importance of providing an inviting and
comfortable experience and feel you can contribute to an
award-winning team, you may be just the person we are looking for
to work as a Team Member with Embassy Suites Hotels.
What will I be doing?
As a Front Office Supervisor, you would be responsible for
assigning work and ensuring the completion of daily tasks in Front
Office operations in the hotels continuing effort to deliver
outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following
tasks to the highest standards:
* Assign work and supervise team member performance in all Front
Office procedures including, but not limited to, guest check-in and
check-out, lobby traffic and flow, luggage assistance, telephone
operator services and determining room rates and availability
* Respond to guest inquiries and resolve issues and complaints
in a timely, friendly and efficient manner
* Support and assist team members in handling guest inquiries
and requests and in resolving guest complaints
* Schedule, assign daily work, lead pre-shift meetings, inform
and train team members
* Monitor, observe and assist in evaluating team member
* Monitor lobby traffic and adjust staffing accordingly
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader
in the hospitality industry. Today, Hilton Worldwide remains a
beacon of innovation, quality, and success. This continued
leadership is the result of our Team Members staying true to our
Vision, Mission, and Values. Specifically, we look for
demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key
attributes in our Team Members:
* Living the Values
* Customer Focus
What benefits will I receive?
Your benefits will include a competitive starting salary and,
depending upon eligibility, a vacation or Paid Time Off (PTO)
benefit. You will instantly have access to our unique benefits such
as the Team Member and Family Travel Program, which provides
reduced hotel room rates at many of our hotels for you and your
family, plus discounts on products and services offered by Hilton
Worldwide and its partners. After 90 days you may enroll in Hilton
Worldwides Health & Welfare benefit plans, depending on
eligibility. Hilton Worldwide also offers eligible team members a
401K Savings Plan, as well as Employee Assistance and Educational
Assistance Programs. We look forward to reviewing with you the
specific benefits you would receive as a Hilton Worldwide Team
Member. The above information is provided as a highlight of the
major benefits offered to most full-time team members in the United
States. All benefits listed may not be offered at all locations.
This is not a summary plan description or official plan