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Technical Support Supervisor

Company: NTT DATA
Location: Hilton Head Island
Posted on: July 22, 2021

Job Description:

Req ID: 139855

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Support Supervisor to join our team in Hilton Head Island, South Carolina (US-SC), United States (US).

Job Responsibilities Include:

  • The Desktop Field Tech Supervisor will supervise a team's daily operations to ensure support for all client workstations and peripheral devices like printers, scanners, and barcode readers.
  • They are responsible for installing and maintaining all works stations and supporting devices at the client site.
  • Supervise team typically responsible for high number of transactions or processes.
  • Recommends and takes action on hiring and disciplinary actions
  • Provides first-line leadership to a small field service team and/or a small supplier relationship
  • Suggests process improvements to field operations, including tool implementation.
  • Experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
  • Performs advanced troubleshooting techniques to address complex technical issues.
  • Independently assesses and adjusts technical solutions based on the specific client issue.
  • Addresses escalated technical issues from less experienced team members.
  • Works autonomously in providing on-site technical support to clients.
  • Prepares documentation to record and track project status.
  • Manages escalated client situations with a focus on building positive client relationships.
  • Excellent understanding of internal service processes and able to articulate these to clients.
  • Strong technical and product knowledge.


Basic Qualifications:

  • Minimum of 4 years of Field Technical Supervisor experience.
  • Undergraduate degree or equivalent combination of education and work experience.
  • Minimum of 3 years experience in troubleshooting skills.
  • Minimum of 3 years of experience in understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.


Preferred Skills:

  • Healthcare experience highly preferred.
  • Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please emailEEOOfficer@nttdata.com for assistance.

INDHCLSMC

Nearest Major Market: Hilton Head

Nearest Secondary Market: South Carolina

Job Segment:
Technical Support, Manager, Consulting, Technology, Management

Keywords: NTT DATA, Savannah , Technical Support Supervisor, Other , Hilton Head Island, Georgia

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