Tech Support Representative - Savannah, GA
Company: MCI Military Recruitment
Location: Savannah
Posted on: May 15, 2022
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Job Description:
POSITION OVERVIEW:Join our team and grow your career. We are now
hiring a Tech Support Representative to handle inbound phone
support. You will troubleshoot account issues while improving
customer satisfaction, upselling when opportunities are presented.
Be ready to learn on the job, communicate effectively, and be
highly reliable.-:POSITION RESPONSIBILITIES:WHAT DOES A TECH
SUPPORT REPRESENTATIVE DO?Handling inbound customer service calls
will be your primary responsibility while you learn the latest
contact center technology and customer experience methodology. Our
clients are some of the most recognized brands in the world, so you
will specialize on their products, technology, and business
process. This role requires you to interact with hundreds of
customers each week to resolve support issues, sometimes selling
new products and services, and ensure best-in-class customer
experience.Our entry-level Tech Support Representative are
responsible for the following tasks:Understand customers needs,
resolving technical inquires efficientlyUtilize systems and
technology to complete account management tasksTroubleshoot
products and process when interacting with customersBecome a brand
ambassador, professionally representing our partnerEnsure first
call resolution through effective call handlingAppropriately
escalate to next level of support when neededSTANDARD
QUALIFICATIONS:WONDER IF YOU ARE A GOOD FIT?We provide all new
employees with world-class training, so all positive, driven, and
confident applicants are encouraged to apply. Ideal candidates for
this position are highly motivated, energetic, and
dedicated.QualificationsMust be 18 years of age or olderHigh school
diploma or equivalentExcellent organizational, written, and oral
communication skillsThe ability to type swiftly and accurately (20+
words a minute)Basic knowledge of Microsoft Office Suite (Excel,
PowerPoint, Word, Outlook)Basic understanding of Windows operating
systemHighly reliable with the ability to maintain regular
attendance and punctualityThe ability to evaluate, troubleshoot,
and follow-up on customer issuesAn aptitude for conflict
resolution, problem solving and negotiationMust be customer service
oriented (empathetic, responsive, patient, and
conscientious)Ability to multi-task, stay focused and self
manageStrong team orientation and customer focusThe ability to
thrive in a fast-paced environment where change and ambiguity
prevalentExcellent interpersonal skills and the ability to build
relationships with your team and customersCONDITIONS:Must be
authorized to work in their country of residence (The United States
or Canada)Must be willing to submit up to a LEVEL II background
and/or security investigation with a fingerprint. Job offers are
contingent on background/security investigation resultsMust be
willing to submit to drug screening. Job offers are contingent on
drug screening results.PHYSICAL REQUIREMENTS:This job operates in a
professional office environment. While performing the duties of
this job, the employee will be largely sedentary and will be
required to sit/stand for long periods while using a computer and
telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40)
pounds.COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS:WANT AN
EMPLOYER THAT VALUES YOUR CONTRIBUTION?We believe that hard work
should pay off, so we make sure that our compensation and total
rewards are competitive. Standard starting compensation is
commensurate with experience. Regular reviews and raises are
awarded based on tenure and performance, so our employees make more
each year.Employees earn paid time off as well as paid holidays and
paid training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.JUST A FEW OF THE
BENEFITSMedical, Dental, and Vision Coverage OptionsPaid
Time-OffRegular RaisesAdvancement OpportunityFun, Engaging Work
EnvironmentCasual Dress CodeCash and Prize ContestsSCHEDULE
INFORMATION:NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?We can offer
a wide range of scheduling options for qualified candidates. There
are multiple shifts and weekly work variations available to our
team members. Please ask a Talent Acquisition Specialist about the
different types of creative scheduling options that are available
at your location. Whether you are a busy parent, student, or just
want control of your work-life balance, flexible, customized
scheduling is one of the perks of working at our
organization.DIVERSITY AND EQUALITY:At MCI and its subsidiaries, we
embrace differences and believe diversity is a benefit to our
employees, our company, our customers, and our community. All
aspects of employment at MCI are based solely on a person's merit
and qualifications. MCI maintains a work environment free from
discrimination, one where employees are treated with dignity and
respect. All employees share in the responsibility for fulfilling
MCI's commitment to a diverse and equal opportunity work
environment.MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements.MCI will not tolerate discrimination
or harassment based on any of these characteristics. We adhere to
these principles in all aspects of employment, including
recruitment, hiring, training, compensation, promotion, benefits,
social and recreational programs, and discipline. In addition, it
is the policy of MCI to provide reasonable accommodation to
qualified employees who have protected disabilities to the extent
required by applicable laws, regulations, and ordinances where an
employee works.REASONABLE ACCOMMODATION:Consistent with the
Americans with Disabilities Act (ADA) it is the policy of MCI and
affiliates to provide reasonable accommodation when requested by a
qualified applicant or employee with a disability unless such
accommodation would cause undue hardship. The policy regarding
requests for reasonable accommodation applies to all aspects of
employment. If reasonable accommodation is needed, please contact
Kate Murph, Vice President of Human Resources,
kate.murph@mci.world.REGARDING COVID-19:As an employer supporting
critical Federal, State, Provincial, and Commercial clients, we
have taken steps to ensure that we remain operational while taking
every precaution possible to prevent the spread of COVID-19 and
keep our employees safe.Measures include social distancing for
those working on-site, frequent deep cleaning and disinfecting of
workstations and common areas, daily contactless temperature checks
for those essential employees working on-site, travel policies
limiting travel and mandatory quarantine, reporting and quarantine
processes and policies for those exposed, and requesting masks to
be worn when on-site employees are not at their workstation.For
more information on MCI's response to COVID-19 please visit
www.mci.world/covid-19.ABOUT MCI (PARENT COMPANY):In 2019 Marlowe
Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest
Growing Company in the State of Iowa and was named the 452nd
Fastest Growing Privately Company in the USA, making the coveted
top 500 for the first time. MCI's subsidiaries had previously made
Inc. Magazine's List of Fastest-Growing Companies 15 times
respectively. MCI is headquartered in Iowa City, IA, and has nine
customer contact management centers, IT services, and business
process outsourcing service delivery facilities in Iowa, Georgia,
Florida, Massachusetts, New Hampshire, Nova Scotia, and South
Dakota.Driving modernization through digitalization, MCI ensures
clients do more for less. MCI is the holding company for a diverse
lineup of tech-enabled business services operating companies. MCI
organically grows, acquires and operates companies that have a
synergistic products and services portfolios, including but not
limited to Automated Contact Center Solutions (ACCS), customer
contact management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners.MCI now employs 2,500+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP).MCI provides products and services
under the following NAICS Codes: 511210 Software Publishers, 518210
Data Processing, Hosting, and Related Services, 519190 All Other
Information Services, 524291 Claims Adjusting, 524292 Third Party
Administration of Insurance and Pension Funds, 541511 Custom
Computer Programming Services, 541512 Computer Systems Design
Services, 541519 Other Computer Related Services, 541519
Information Technology, and Value Added Resellers, 541611
Administrative Management and General Management Consulting
Services, 541613 Marketing Consulting Services, 541690 Other
Scientific and Technical Consulting Services, 541990 All Other
Professional, Scientific, and Technical Services, 561110 Office
Administrative Services, 561320 Temporary Help Services, 561330
Professional Employer Organizations, 561421 Telephone Answering
Services, 561422 Telemarketing Bureaus and Other Contact Centers,
561431 Private Mail Centers, 561440 Collection Agencies, 561499 All
Other Business Support Services, 561990 All Other Support Services,
611430 Professional and Management Development
Training.DISCLAIMER:The purpose of the above job description is to
provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities,
skills, and qualifications required for the job. You may be asked
by your supervisors or managers to perform other duties. You will
be evaluated in part based upon your performance of the tasks
listed in this job description.The employer has the right to revise
this job description at any time. This job description is not a
contract for employment, and either you or the employer may
terminate employment at any time, for any reason.-:
Keywords: MCI Military Recruitment, Savannah , Tech Support Representative - Savannah, GA, Other , Savannah, Georgia
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