Bilingual Financial Services Representative
Company: MCI Careers
Posted on: May 17, 2022
CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES
We are hiring customer service representatives to support inbound
and outbound customer service projects for Financial Services
clients. We are seeking qualified professionals who will work to
ensure our organization is providing world class service to our
members, employees, and our communities. In this role, you will
work directly with bank customers providing product and account
information, resolving customer issues, and answering customer
questions regarding bank processes. Candidates should have
excellent communication skills, willing to learn on the job, and be
This is an experienced-level position that offers on the job paid
training. Compensation is commensurate with experience. Prior
contact center or customer service experience is required. There
are both full-time and part-time openings with multiple schedule
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service for bank customers. This
role requires you to interact with hundreds of customers each week
across the country to resolve support issues and ensure a
best-in-class customer experience. You will need to be confident,
fully engaged, a team player, and dedicated to bringing a positive
and enthusiastic outlook to work each day.
Handle inbound customer calls in a courteous, timely, and
professional manner - including email and live chat
Listen to customers, understand their needs, and resolve customer
Escalate customer issues to the appropriate staff and managerial
for resolution as needed
Ensure first call resolution through problems solving and effective
Follow the processes of the Client program and perform all tasks in
a courteous and professional manner
Utilize knowledge base and training to accurately answer customer
Create and maintain customer CRM records with accurate call
Accurately document call resolution in appropriate systems
Strictly follow client process for handling financial issues and
Comply with requirements surrounding confidential information and
Follow all required scripts, policies, and procedures
Adhere to all attendance and work schedule requirements including
all scheduled training
WONDER IF YOU ARE A GOOD FIT?
It's about building relationships and turning the knowledge you
gain in training into customer wins. MCI provides all new employees
with world-class training, so all positive, driven, and confident
applicants are encouraged to apply. Ideal candidates for this
position are highly motivated, energetic, and dedicated.
Must be 18 years of age
High School Diploma or Equivalent
Minimum of three (3) years in a call center environment
Minimum of (1) year of experience in a customer service service
The ability to multi-task using multiple screens and systems while
talking on the phone with customers
The ability to type swiftly and accurately 30-45 Words per
The ability to read and speak English fluently
Familiarity with computer and Windows PC applications and the
ability to learn new and complex computer system applications
including corporate intranet
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word,
Outlook including Sharepoint)
Excellent organizational, written, and oral communication
The ability to multi-task across multiple systems and screens while
speak to customers.
Must be customer service oriented (empathetic, responsive, patient,
Strong team orientation and customer focus with a positive
Highly reliable with the ability to maintain regular attendance and
Aptitude for issue identification and problem solving
The ability to thrive in a fast-paced environment where change and
ambiguity are prevalent
An aptitude for conflict resolution and problem solving
The ability to demonstrate good judgement when making decisions
surrounding account inquiries, resolution paths, and call
Excellent interpersonal skills and the ability to build
relationships with your team and customers
Associates Degree or higher is a plus
Relevant experience in banking or financial services is a plus
Experience with data-entry utilizing a computer - proven
professional writing and communication abilities to be able to
support the customer is a plus
Bilingual Spanish - Extremely Beneficial
CONDITIONS OF EMPLOYMENT:
Must be authorized to work in their country of residence (The
United States or Canada)
Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
Must be willing to submit to drug screening.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
We can offer a wide range of scheduling options for qualified
candidates. There are multiple shifts and weekly work variations
available to our team members. Please ask a Talent Acquisition
Specialist about the different types of creative scheduling options
that are available at your location. Whether you are a busy parent,
student, or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
HOURS OF OPERATION
Monday - Friday 8:30 A.M. - 8:00 P.M.
Saturday 10 A.M. - 5:00 P.M.
Sunday 12:00 P.M. - 4:00 P.M.
The hours above are the hours of Operation. The typical week in the
life of an agent reflects working four weekdays and one weekend
shift, leaving two days off a week.
ABOUT THE APPLICATION PROCESS:
As an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation.
For more information on MCI's response to COVID-19 please visit
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin..... click apply for full job
Keywords: MCI Careers, Savannah , Bilingual Financial Services Representative, Other , Savannah, Georgia
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