Savannah Telesales Representative (Part-Time)
Company: MCI Careers
Location: Savannah
Posted on: August 5, 2022
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Job Description:
SALARY: $11.10 - $16.10 / hour POSITION OVERVIEW:TELESALES
REPRESENTATIVE (PART-TIME)We are looking for telesales
representatives to support outbound sales programs for commercial
clients. In this role, you will make outbound calls to new
prospects and current customers, sell new products, upsell existing
ones, and provide customer information on client products and
services.There are a wide variety of project openings available
representing some of the most recognizable brands in the world.
Schedules vary by site and program; however, we can usually find
something that works for everyone.This is an entry-level position
that offers on-the-job paid training. While prior call center
experience isn't required, experience in sales, customer service,
tech support, or back-office support is a plus. Candidates should
be highly reliable, have excellent communication skills and be
willing to constantly learn on the job.To be considered for this
position, you must complete a full application on our company
careers page, including screening questions and a brief
pre-employment test.-:POSITION RESPONSIBILITIES:WHAT DOES SOMEONE
IN THIS ROLE ACTUALLY DO?This position supports customer service,
technical support, and customer sales interactions. This role
requires you to interact with hundreds of customers each week
across the country to resolve support issues, sell new products and
services, and ensure a best-in-class customer experience. In
addition to being the best in the business when it comes to
customer interactions, you will need to be confident, fully
engaged, a team player, and dedicated to bringing a positive and
enthusiastic outlook to work each day.Essential DutiesHandle
inbound and outbound contacts in a courteous, timely, and
professional mannerListen to customers, understand their needs, and
resolve customer issuesResearch systems to find missing information
as applicable; coordinate with other departments to resolve issues
as applicableFollow the processes of the Client program and perform
all tasks in a courteous and professional mannerUtilize systems and
technology to complete account management tasksAccurately document
and process customer claims in appropriate systemsFollow all
required scripts, policies, and proceduresUtilize knowledge base
and training to accurately answer customer questionsComply with
requirements surrounding confidential information and personal
informationAppropriately escalate customer issues with the
managerial teamEscalate customer issues to the appropriate staff
and managerial for resolution as needed.Ensure first call
resolution through problems solving and effective call
handlingAttend meetings and training and review all new training
material to stay up-to-date on changes to program knowledge,
systems, and processesAdhere to all attendance and work schedule
requirementsCANDIDATE QUALIFICATIONS:WONDER IF YOU ARE A GOOD
FIT?It's about building relationships and turning the knowledge you
gain in training into customer wins. Representatives make a
difference to customers and the company, providing over-the-phone
customer service, sales, and technical support. We provide all new
employees with world-class training, so all positive, driven, and
confident applicants are encouraged to apply. Ideal candidates for
this position are highly motivated, energetic, and
dedicated.RequiredMust be 18 years of age or olderHigh school
diploma or equivalentExperience with data-entry utilizing a
computerThe ability to read and speak English fluentlyHave a wired,
high-speed internet connection (Download speed of 20Mbps+)Excellent
organizational, written, and oral communication skillsThe ability
to type swiftly and accurately (20+ words a minute)Ability to work
regularly scheduled shifts within our hours of operation including
the training period.Basic knowledge of Microsoft Office Suite
(Excel, PowerPoint, Word, Outlook)Familiarity with computer and
Windows PC applications and the ability to learn new and complex
computer system applicationsHighly reliable with the ability to
maintain regular attendance and punctualityThe ability to evaluate,
troubleshoot, and follow-up on customer issuesAn aptitude for
conflict resolution, problem solving and negotiationMust be
customer service oriented (empathetic, responsive, patient, and
conscientious)Ability to multi-task, stay focused, and
self-manageStrong team orientation and customer focusThe ability to
thrive in a fast-paced environment where change and ambiguity are
prevalentExcellent interpersonal skills and the ability to build
relationships with your team and customersPreferred (Not
Required)One (1) year of experience in customer service, technical
support, inside sales, back-office, chat, or administrative support
in a contact center environmentState or Federal work
experienceCONDITIONS OF EMPLOYMENT:Must be authorized to work in
their country of residence (The United States or Canada)Must be
willing to submit up to a LEVEL II background and/or security
investigation with a fingerprint. Job offers are contingent on
background/security investigation resultsMust be willing to submit
to drug screening. Job offers are contingent on drug screening
results.COMPENSATION DETAILS:WANT AN EMPLOYER THAT VALUES YOUR
CONTRIBUTION?We believe that hard work should pay off, so we make
sure that our compensation and total rewards are competitive.
Standard starting compensation is commensurate with experience.
Regular reviews and raises are awarded based on tenure and
performance, so our employees make more each year.Employees earn
paid time off as well as paid holidays and paid training
opportunities. Regular daily, weekly and monthly incentives are
part of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TV's, trips, tickets, and even cars. In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment. Benefits options and
plans vary slightly by location.JUST A FEW OF THE BENEFITSMedical,
Dental, and Vision Coverage OptionsPaid Time-OffRegular
RaisesAdvancement OpportunityFun, Engaging Work EnvironmentCasual
Dress CodeCash and Prize ContestsPHYSICAL REQUIREMENTS:This job
operates in a professional office environment. While performing the
duties of this job, the employee will be largely sedentary and will
be required to sit/stand for long periods while using a computer
and telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40) pounds.REASONABLE
ACCOMMODATION:Consistent with the Americans with Disabilities Act
(ADA) it is the policy of MCI and affiliates to provide reasonable
accommodation when requested by a qualified applicant or employee
with a disability unless such accommodation would cause undue
hardship. The policy regarding requests for reasonable
accommodation applies to all aspects of employment. If reasonable
accommodation is needed, please contact Kate Murph, Vice President
of Human Resources.DIVERSITY AND EQUALITY:At MCI and its
subsidiaries, we embrace differences and believe diversity is a
benefit to our employees, our company, our customers, and our
community. All aspects of employment at MCI are based solely on a
person's merit and qualifications. MCI maintains a work environment
free from discrimination, one where employees are treated with
dignity and respect. All employees share in the responsibility for
fulfilling MCI's commitment to a diverse and equal opportunity work
environment.MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements.MCI will not tolerate discrimination
or harassment based on any of these characteristics. We adhere to
these principles in all aspects of employment, including
recruitment, hiring, training, compensation, promotion, benefits,
social and recreational programs, and discipline. In addition, it
is the policy of MCI to provide reasonable accommodation to
qualified employees who have protected disabilities to the extent
required by applicable laws, regulations, and ordinances where an
employee works.ABOUT MCI (PARENT COMPANY):MCI helps customers take
on their CX and DX challenges differently, creating
industry-leading solutions that deliver exceptional experiences and
drive optimal performance. MCI assists companies with business
process outsourcing, staff augmentation, contact center customer
services, and IT Services needs by providing general and
specialized hosting, software, staff, and services.In 2019 Marlowe
Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest
Growing Company in the State of Iowa and was named the 452nd
Fastest Growing Privately Company in the USA, making the coveted
top 500 for the first time. MCI's subsidiaries had previously made
Inc. Magazine's List of Fastest-Growing Companies 15 times
respectively. MCI has fifteen business process outsourcing service
delivery facilities in Iowa, Georgia, Florida, Texas,
Massachusetts, New Hampshire, South Dakota, New Mexico, California,
Kansas, and Nova Scotia.Driving modernization through
digitalization, MCI ensures clients do more for less. MCI is the
holding company for a diverse lineup of tech-enabled business
services operating companies. MCI organically grows, acquires, and
operates companies that have a synergistic products and services
portfolios, including but not limited to Automated Contact Center
Solutions (ACCS), customer contact management, IT Services (IT
Schedule 70), and Temporary and Administrative Professional
Staffing (TAPS Schedule 736), Business Process Management (BPM),
Business Process Outsourcing (BPO), Claims Processing, Collections,
Customer Experience Provider (CXP), Customer Service, Digital
Experience Provider (DXP), Account Receivables Management (ARM),
Application Software Development, Managed Services, and Technology
Services, to mid-market, Federal & enterprise partners. MCI now
employs 10,000+ talented individuals with 150+ diverse North
American client partners across the following MCI brands:
GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney
Call Center, OnBrand24, and Valor Intelligent Processing
(VIP).REGARDING COVID-19:As an employer supporting critical
Federal, State, Provincial, and Commercial clients, we have taken
steps to ensure that we remain operational while taking every
precaution possible to prevent the spread of COVID-19 and keep our
employees safe.Measures include social distancing for those working
on-site, frequent deep cleaning and disinfecting of workstations
and common areas, daily contactless temperature checks for those
essential employees working on-site, travel policies limiting
travel and mandatory quarantine, reporting and quarantine processes
and policies for those exposed, and requesting masks to be worn
when on-site employees are not at their workstation.For more
information on MCI's response to COVID-19 please visit
www.mci.world/covid-19.DISCLAIMER:The purpose of the above job
description is to provide potential candidates with a general
overview of the role. It's not an all-inclusive list of the duties,
responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other
duties. You will be evaluated in part based upon your performance
of the tasks listed in this job description.The employer has the
right to revise this job description at any time. This job
description is not a contract for employment, and either you or the
employer may terminate employment at any time, for any
reason.DISCLAIMER:The purpose of the above job description is to
provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities,
skills, and qualifications required for the job. You may be asked
by your supervisors or managers to perform other duties. You will
be evaluated in part based upon your performance of the tasks
listed in this job description.The employer has the right to revise
this job description at any time. This job description is not a
contract for employment, and either you or the employer may
terminate employment at any time, for any reason.
Keywords: MCI Careers, Savannah , Savannah Telesales Representative (Part-Time), Other , Savannah, Georgia
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