Patient Account Representative - Bluffton, SC
Company: Optim Orthopedics
Posted on: August 6, 2022
Job Description Job Description: Optim Orthopedics is seeking a
full time Patient Account Representative for our Bluffton location.
Job Requirements: Promptly answer all incoming calls within 3 rings
in a professional and efficient manner. Using a tone that conveys
warmth, empathy and patience. Demonstrates a courteous, friendly
and professional demeanor while he/she greets patients, visitors
and vendors. Portrays the same demeanor while answering and routing
phone calls. Illustrates efficiency regarding patient and doctor
inquiries by responding to their needs in a timely manner.
Accurately enters all patient demographics and insurance
information into the system. Runs initial eligibility to ensure
accurate insurance information obtained. Obtains any authorizations
as needed and accurately inputs and ties authorization to the
patient's appointment. Maintains a professional demeanor even when
callers are upset, and contacting a supervisor if necessary.
Schedules and maintains the provider schedulers to include
cancellations and Patient Access of patients. Handles all referrals
from outside physician offices in a timely manner. Requests patient
medical records and signed releases as required. Provides
directions and general information to patients to include the
required script for their appointment and provider protocols.
Maintains a high level of confidentiality when servicing patients.
Performs routine and some non-routine, continuous work involved
with the operation of telephone call center. Maintains a knowledge
of the practice "phone tree" therefore transferring calls
appropriately. May be required to work flexible hours and some
weekends. Maintains area of special assignment. Other duties as
assigned. Optim Offers: Competitive Pay Company Benefits PTO
Holiday Pay 401K Plan
Keywords: Optim Orthopedics, Savannah , Patient Account Representative - Bluffton, SC, Other , Bluffton, Georgia
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