Retention Business Account Rep
Company: Cable ONE
Location: Bluffton
Posted on: August 6, 2022
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Job Description:
Job Description:At Cable One and our family of brands, we keep
our customers and associates connected to what matters most. For
our associates, that means: a thriving and rewarding career,
respect for the communities where they live and work, a focus on
health and wellness, an excellent work/life balance, and an open
and inclusive workplace.We re looking to add to our already amazing
team of associates. If you d like to join an organization that is
dedicated to customer and associate satisfaction, check out this
exciting sales opportunity.Cable One s Retention Business Account
Representatives are responsible for developing, renewing contracts,
and maintaining a base of existing business customers who subscribe
to our voice and broadband services. As a Representative, you will
speak to small and medium-sized companies who call in to disconnect
their services. Your goal will be to show them the value that Cable
One can bring to their company by showing them services that may
better fit their needs or troubleshoot to resolve their current
concerns.What you will do to contribute to the company's successUse
a variety of problem-solving techniques to retain customers who
call to reduce or cancel their services.Connect with our current
customers and help them renew their contracts.Follow up with
subscribers to answer their questions or confirm if we can help
answer their questions.Identify reasons for customer
dissatisfaction with product and provide prompt resolution in order
to retain the customer.Up-sells Sparklight products that include
digital, HSD, and phone to existing business customers.Team up with
other departments here at Sparklight to help answer customer
questions or resolve their concerns.This position has the
expectation and responsibility to take on other duties needed to
help drive our Purpose, fulfill our Brand Principles, and abide by
our Organization's Values.QualificationsHigh school diploma or
general education degree (GED); or three to six months related
experience and/or training; or equivalent combination of education
and experience. Associate s degree (A.A.) preferred.We prefer for
you to have experience in telecommunications, but we are happy to
teach you!Prior sales experience preferred.Requires the ability to
work independently and in a team environment.Must be detailed
oriented and self-starter.You will be working with customers who
may be frustrated, we are looking for candidates who can keep calm
and be patient in all situations.Confidence to be persistent and
professionally sell our services after a customer declines on an
offer.Problem-solving is key! Sometimes you will need to look for
creative routes to get the customer to say 'yes' to a sale!Core
CompetenciesCommitted: Values each and every customer, while
working hard to keep their business and support our
communities.Helpful: Delivers support in the ways that are most
useful to our customers and addresses their needs with expertise,
respect, and empathy.Proactive: Understand what our customers need,
and actively works to make their relationship with use seamless,
easy, and rewarding.Personal: Knows our customers well, and tailors
our communications and interactions to address their needs and
expectations.BenefitsCable One and our family of brands appreciates
the role our associates play to help the company grow, and in
return an excellent benefits package is offered to our associates
to recognize the importance of their contributions, such
as:Medical, dental, and vision plans - start when you start!Life
insurance (self, spouse, children)Paid time off (vacation, holiday,
and personal/sick days)401(k) - 100% company match (match program
starts after 1 year of service, up to 5% of eligible
compensation)Group Legal plan with Identity Theft
ProtectionAdditional PerksTuition reimbursement (up to $5,250 on
1st year)Up to seventy-five dollars a month towards cable and
internet servicesAnnual community support to various organizations
across the U.S.Associate recognition & awards programsAdvancement
opportunitiesCollaborative work environmentWe re an Award-Winning
Organization!2022 Forbes "America s Best Midsized Employers"Our
CommitmentDiversity lies in the communities we serve and among the
associates who dedicate themselves to ensure our continued success.
Here at Cable One and our family of brands, we believe it is our
individual and unique talents, backgrounds and perspectives that,
when combined, truly make us an unstoppable force. "Stronger
Together" is not just a verbal cue, it is the motto that our
associates live by, exemplify, and embody each and every day.Cable
One and our family of brands is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to, among other things, race, color, religion, sex,
sexual orientation, gender identity, national origin, age, status
as a protected veteran, or disability.Pre-hire ProcessesCable One
and our family of brands is committed to keeping our associates and
customers safe. Job offers are contingent upon the results of
background, drug screening, and reference check. Only after
successfully passing these pre-hire clearances are individuals
approved for hire and ready to start their successful and rewarding
career.
Keywords: Cable ONE, Savannah , Retention Business Account Rep, Other , Bluffton, Georgia
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