Trilingual Personal Banker - English, Cantonese & Mandarin
Location: Richmond Hill
Posted on: November 25, 2022
Opening up a world of opportunity.
HSBC is a financial services organization serving more than 40
million customers across the world through our Wealth & Personal
Banking, Commercial Banking and Global Banking & Markets
We're here to use our outstanding expertise, capabilities, breadth
and perspectives to open up a world of new opportunities for our
customers, our people and our communities.
Wealth and Personal Banking
We help clients to manage, protect and grow their wealth. We offer
a range of services from personal banking, mortgages and loans to
investment, savings and wealth management products. Our
international network and breadth of expertise enables us to
support individuals, families, business owners, investors and
entrepreneurs around the world.
About the role
Branch Location: 330 Kings Highway No. 7 East, RichmondHill
As a Personal Banker you are a Brand Ambassador for HSBC Bank
Canada, delivering an outstanding customer experience by
identifying and fulfilling all customer needs at first point of
You will work within a customer facing capacity in branch,
generating revenue growth by meeting and exceeding customer needs,
and maximising opportunities across all customer segments.
We're looking for people with personality, drive and ambition to
join our teams.
- Demonstrate sound understanding of HSBC products and services;
articulating these to your customer in an engaging and confident
- Effectively question and listen to your customers, enabling you
to fully understand both new & existing customer's financial
circumstances and needs
- Proactively drive referrals to Branch Specialist, Premier and
Wealth colleagues, to ensure that the customer is provided with the
best possible advice
- Help customers to understand how they can flexibly use HSBC
services through Internet Banking, phone Banking & self-service
points, to meet their varying needs
- Be proactive in building & creating a customer base through the
use of Customer Contact Lists, referrals & walk-ins
- A passion for continuously delivering an outstanding customer
- Consistently deliver a personalised, friendly & efficient
service at all times
- Effective communication skills, which will enable you to build
strong professional rapport
- Ability to demonstrate your understanding of a customer's
requirements through effective fact finding
- Ability to safeguard the bank by holding difficult
conversations with your customers on subjects like Anti-Money
Laundering, sanctions, complaint handling, and estate planning
- Availale to work 30 hours per week, supporting branch hours
Monday through Saturday from 9 am to 5 pm
HSBC is committed to building a culture where all employees are
valued, respected and opinions count. We take pride in providing a
workplace that fosters continuous professional development,
flexible working and opportunities to grow within an inclusive and
We encourage all Black people, Indigenous People of Canada and
people with disabilities to self-identify in their applications.
Please contact our Canada Careers mailbox (firstname.lastname@example.org) with
any additional inquiries or for support and reasonable
accommodations during the selection process.
If this is not the ideal role for you, we invite you to sign up
here to our Talent Community so we can update you about job
opportunities and career events in your area of interest. We are
always looking for people with purpose and ambition who can help
build the bank for the future.
Keywords: HSBC, Savannah , Trilingual Personal Banker - English, Cantonese & Mandarin, Other , Richmond Hill, Georgia
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