Savannah Telesales Representative (Full-Time)
Company: OneMCI
Location: Savannah
Posted on: January 25, 2023
Job Description:
$11.10 - $16.10 / hourTELESALES REPRESENTATIVE (FULL-TIME)We are
looking for telesales representatives to support outbound sales
programs for commercial clients. In this role, you will make
outbound calls to new prospects and current customers, sell new
products, upsell existing ones, and provide customer information on
client products and services. - -There are a wide variety of
project openings available representing some of the most
recognizable brands in the world. Schedules vary by site and
program; however, we can usually find something that works for
everyone. -This is an entry-level position that offers on-the-job
paid training. While prior call center experience isn't required,
experience in sales, customer service, tech support, or back-office
support is a plus. Candidates should be highly reliable, have
excellent communication skills and be willing to constantly learn
on the job. -To be considered for this position, you must complete
a full application on our company careers page, including screening
questions and a brief pre-employment test. -WHAT DOES SOMEONE IN
THIS ROLE ACTUALLY DO?This position supports customer service,
technical support, and customer sales interactions. - This role
requires you to interact with hundreds of customers each week
across the country to resolve support issues, sell new products and
services, and ensure a best-in-class customer experience. - In
addition to being the best in the business when it comes to
customer interactions, you will need to be confident, fully
engaged, a team player, and dedicated to bringing a positive and
enthusiastic outlook to work each day. - - -Essential DutiesHandle
inbound and outbound contacts in a courteous, timely, and
professional mannerListen to customers, understand their needs, and
resolve customer issuesResearch systems to find missing information
as applicable; coordinate with other departments to resolve issues
as applicableFollow the processes of the Client program and perform
all tasks in a courteous and professional mannerUtilize systems and
technology to complete account management tasksAccurately document
and process customer claims in appropriate systemsFollow all
required scripts, policies, and proceduresUtilize knowledge base
and training to accurately answer customer questionsComply with
requirements surrounding confidential information and personal
informationAppropriately escalate customer issues with the
managerial teamEscalate customer issues to the appropriate staff
and managerial for resolution as needed.Ensure first call
resolution through problems solving and effective call handling
-Attend meetings and training and review all new training material
to stay up-to-date on changes to program knowledge, systems, and
processesAdhere to all attendance and work schedule requirements
-WONDER IF YOU ARE A GOOD FIT? -It's about building relationships
and turning the knowledge you gain in training into customer wins.
- Representatives make a difference to customers and the company,
providing over-the-phone customer service, sales, and technical
support. - We provide all new employees with world-class training,
so all positive, driven, and confident applicants are encouraged to
apply. Ideal candidates for this position are highly motivated,
energetic, and dedicated. - -Required
Must be 18 years of age or olderHigh
school diploma or equivalentExperience with data-entry utilizing a
computerThe ability to read and speak English fluentlyHave a wired,
high-speed internet connection (Download speed of 20Mbps+)Excellent
organizational, written, and oral communication skillsThe ability
to type swiftly and accurately (20+ words a minute)Ability to work
regularly scheduled shifts within our hours of operation including
the training period. - -Basic knowledge of Microsoft Office Suite
(Excel, PowerPoint, Word, Outlook)Familiarity with computer and
Windows PC applications and the ability to learn new and complex
computer system applicationsHighly reliable with the ability to
maintain regular attendance and punctualityThe ability to evaluate,
troubleshoot, and follow-up on customer issuesAn aptitude for
conflict resolution, problem solving and negotiationMust be
customer service oriented (empathetic, responsive, patient, and
conscientious)Ability to multi-task, stay focused, and
self-manageStrong team orientation and customer focusThe ability to
thrive in a fast-paced environment where change and ambiguity are
prevalentExcellent interpersonal skills and the ability to build
relationships -with your team and customersPreferred (Not Required)
One (1) year of experience in
-customer service, technical support, inside sales, back-office,
chat, or administrative support in a contact center
environmentState or Federal work experience
- Must be authorized to work in their country of residence (The
United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. -Job offers are
contingent on background/security investigation results
- Must be willing to submit to drug screening. - Job offers are
contingent on drug screening results.WANT AN EMPLOYER THAT VALUES
YOUR CONTRIBUTION?We believe that hard work should pay off, so we
make sure that our compensation and total rewards are competitive.
- - Standard starting compensation is commensurate with experience.
- Regular reviews and raises are awarded based on tenure and
performance, so our employees make more each year. -Employees earn
paid time off as well as paid holidays and paid training
opportunities. -Regular daily, weekly and monthly incentives are
part of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TV's, trips, tickets, and even cars. - -In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment. - Benefits options
and plans vary slightly by location. - - -JUST A FEW OF THE
BENEFITS
Medical, Dental, and Vision Coverage
OptionsPaid Time-OffRegular RaisesAdvancement OpportunityFun,
Engaging Work EnvironmentCasual Dress CodeCash and Prize
ContestsThis job operates in a professional office environment.
While performing the duties of this job, the employee will be
largely sedentary and will be required to sit/stand for long
periods while using a computer and telephone headset. The employee
will be regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.Consistent with the Americans with
Disabilities Act (ADA) it is the policy of MCI and affiliates to
provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources.At MCI and its subsidiaries, we
embrace differences and believe diversity is a benefit to our
employees, our company, our customers, and our community. -All
aspects of employment at MCI are based solely on a person's merit
and qualifications. - MCI maintains a work environment free from
discrimination, one where employees are treated with dignity and
respect. All employees share in the responsibility for fulfilling
MCI's commitment to a diverse and equal opportunity work
environment. -MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. - -MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements. -MCI will not tolerate
discrimination or harassment based on any of these characteristics.
- -We adhere to these principles in all aspects of employment,
including recruitment, hiring, training, compensation, promotion,
-benefits, social and recreational programs, and -discipline. In
addition, it is the policy of MCI to provide reasonable
accommodation to qualified employees who have protected
disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.MCI helps
customers take on their CX and DX challenges differently, creating
industry-leading solutions that deliver exceptional experiences and
drive optimal performance. MCI assists companies with business
process outsourcing, staff augmentation, contact center customer
services, and IT Services needs by providing general and
specialized hosting, software, staff, and services. -In 2019
Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's
Fastest Growing Company in the State of Iowa and was named the
452nd Fastest Growing Privately Company in the USA, making the
coveted top 500 for the first time. MCI's subsidiaries had
previously made Inc. Magazine's List of Fastest-Growing Companies
15 times respectively. MCI has fifteen business process outsourcing
service delivery facilities in Iowa, Georgia, Florida, Texas,
Massachusetts, New Hampshire, South Dakota, New Mexico, California,
Kansas, and Nova Scotia. -
Keywords: OneMCI, Savannah , Savannah Telesales Representative (Full-Time), Other , Savannah, Georgia
Didn't find what you're looking for? Search again!
Loading more jobs...