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Community Care Liaison

Company: GA MedGroup
Location: Vidalia
Posted on: January 25, 2023

Job Description:

We are a COVID-19 vaccinated workforce. New Associates must provide proof of vaccination prior to hire date. Join us at - a place where you'll be valued, recognized and rewarded for the vital work you do each day. We'll surround you with a strong team and leadership that supports every aspect of your life - both inside and outside of our centers. And you'll get to practice your passion in a non-profit, mission-driven organization that's known for the highest level of care in our communities SUMMARY Responsible for effectively assisting referral sources and community resources in order to facilitate the transition of prospective patients into the appropriate level of care within the System. Meets with patients and their families to provide explanations of services available within the organization's health delivery system. Coordinates community education and maintains open, effective relationships with providers, physicians, and community organizations. Coordinates development of relationships with quality providers as needed and directed. ESSENTIAL DUTIES AND RESPONSIBILITIES: Represents the System in the field to facilitate referrals and admissions. Completes referral and outreach documentation and obtains organization specific admission documentation when necessary. Performs additional information gathering related to prospective patients when requested and communicates with service line and referral source under the direction of the receiving member organization. Communicates with organization personnel regarding patient transitions. Collaborates with member organization leadership in the establishment and maintenance of community outreach education plans. Coordinates new and existing relationship building with all service lines and major and minor referral sources. Implements outreach programs designed to inform and educate providers and the community on the services and programs offered by the organization they are representing. Establishes and maintains professional relationships with all referral sources, including but not limited to case managers, discharge planners, social workers, physicians and physician practices, and any other community or third party referral sources. Completes in-person outreach visits with referral sources and documents visit details in the appropriate system. Responsible for meeting established goals related to referral relationship development, outreach program implementation and other quality metrics established. Performs other duties as assigned by supervisor. Performs duties in a manner consistent with compliance and ethical standards of the organization, regulatory and legal bodies. Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System. Performs other duties as necessary to ensure the success of the System. SKILLS AND ABILITIES: Thorough knowledge of licensed skilled nursing facility operations, regulations and requirements for admission. Thorough knowledge of home health operations, regulations, and conditions of participation. Thorough knowledge and ability to perform on site assistance with information gathering on behalf of the member organizations. Portrays a positive image of the organization and communicates guiding principles, mission, vision and values. Ability to work a demanding, primarily self-directed work schedule. Ability to deliver excellent customer service, externally and internally as well as maintain customer confidentiality. MINIMUM QUALIFICATIONS: Bachelors or associates degree preferred Minimum of 2 years' experience in marketing healthcare products or services, long-term care, inpatient rehabilitation or health care community relations. Valid Georgia Driver's License SUPERVISOR RESPONSIBILITIES None LANGUAGE SKILLS Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to clients and members of leadership. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format. The ability to deal with problems involving several concrete variables in standardized situations. Possess excellent critical thinking skills in order to facilitate real-time decisions. COMPUTER APPLICATION SKILLS This job requires proficiency with the following computer applications: Microsoft Outlook Microsoft Excel Microsoft Word CERTIFICATES, LICENSES, REGISTRATIONS Please see minimum qualifications PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, talk or hear. The associate frequently is required to walk. Use hands to finger, handle or feel and reach with hands and arms. The associate is occasionally required to stand. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. EEO / M / F / D / V / Drug Free Workplace

Keywords: GA MedGroup, Savannah , Community Care Liaison, Other , Vidalia, Georgia

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