CALL CENTER REPRESENTATIVE - Entry-Level
Posted on: June 13, 2019
Join our rapidly expanding team and start a career or grow your
skillsets. We are hiring Call Center Representatives to support the
sales process and improve customer service. You will professionally
represent some of the largest, most recognizable brands in the
world. Entry-level or experienced candidates should have excellent
communication skills, willing to learn on the job, and be highly
reliable. Both full-time and part-time positions are available.
This position is located in Savannah, GA 31405.
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
As a 24/7 contact center, OnBrand24 is able to offer a wide range
of shifts. We offer full-time and part-time schedules and are happy
to work with our candidates to find a work schedule that is right
for them. Apply sooner rather than later, the best schedules fill
WHAT DOES A CALL CENTER REPRESENTATIVE DO?
Answer inbound calls or make outbound calls, resolving customer
inquiries and increasing customer satisfaction. Learn our customer
experience methodology and state-of-the-art contact center
technology. Develop your abilities and grow with our team,
interacting with hundreds of customers each week. Professionally
manage a variety of accounts, taking inbound requests and making
outbound calls. Become a brand ambassador for one of the many
larger, recognizable partners we represent.
Our entry-level Call Center Representatives are repsonsible for the
Listen to customers, understand their needs, and resolve customer
Utilize systems and technology to complete account management
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial
Ensure first call resolution through problems solving and effective
WONDER IF YOU ARE A GOOD FIT?
OnBrand24 provides all new employees with a paid world class
training so all positive, driven and confident applicants will be
considered for the role. Ideal candidates for this position are
highly motivated, energetic and dedicated. Having fun and
interacting with all different levels of the team is part of the
job and hard work pays off with recognition, bonus and contest
incentives. You will learn to be a confident, fully engaged, team
player, and will need to be dedicated to bringing a positive &
enthusiastic outlook to work each day.
Other Call Center Representative Qualifications Include:
Highly reliable, willing to learn and acquire new skills
Enjoy talking to people, helping them resolve their
Motivated by lucrative bonus plans and daily contests
Exhibit professional communication and customer service skills
High school diploma or equivalent; College Students, Interns, and
recent College Graduates are welcome
Ability to learn customer service software applications
Must be proficient with basic PC skills
Ability to multi-task in a fast-paced environment
Minimum 18 years of age
Previous experience in retail, bartending, receptionist roles,
phone jobs, sales, purchasing, hospitality, collections, customer
service, food service, or office/administrative roles is preferred,
but not required since we train all new employees for the job.
LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At OnBrand24, we believe that hard work should pay off, so we make
sure that our compensation and rewards are exceptional. Our people
are not just employees; they are our business, our most important
Standard starting compensation includes a base hourly wage
commensurate with experience. Yearly reviews and raises are awarded
based on tenure and performance, so our employees can make more
PTO, Professional work environment, health insurance and 401K, fun
& friendly environment.
OnBrand24 is a premier call center providing full-service
outsourcing solutions for our clients. Named to the Inc. 5000 list
of the Fastest-Growing Private Companies in America three years in
a row, we offer a dynamic, flexible work environment employing top
talent. We have more than 30 years of experience, and we represent
a diverse group of clients across multiple industries and
Founded in 1981, OnBrand24 provides a complete array of call center
services: call center customer service, order processing, Tier 1
help desk, lead generation, appointment setting, customer win-back,
and customer/market research surveys. Since 1981 we have worked
with hundreds of inbound call center and outbound call center
Our Mission is to provide an environment and culture that empowers
our agents and management team to represent our client s brands
passionately. Our people are our product, and we have developed an
employee-centric culture at OnBrand24 to support the high employee
morale, engagement, and satisfaction of our most valuable resource.
We promote our management staff from within and offer excellent
benefits resulting in a low turnover rate and excellent morale
throughout the company.
Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts
call center with facilities also in Savannah, GA, and Portsmouth,
NH. OnBrand24 has clients throughout the U.S., Canada, and the
To learn more, visit us our careers page.
MCI is the Parent Company for the following businesses: Gravis
Apps, Mass Markets, and OnBrand24. MCI acquires and operates
companies that provide tech-enabled BPO CX services, software
applications, and technology to mid-market & enterprise customers.
MCI is a multi-faceted tech-enabled business services supplier with
a synergetic product and services portfolio and an expert
leadership team. Our focus is on the development and delivery of
dynamic technology, human capital, and professional services.
Associated topics: call center, clerk, client, coordinator,
customer care representative, representante de servicio al cliente,
technical assistant, telephone, telephone service representative,
Keywords: OnBrand24, Savannah , CALL CENTER REPRESENTATIVE - Entry-Level, Other , Savannah, Georgia
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