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Shared Call Center Representative

Company: OnBrand24
Location: Savannah
Posted on: October 17, 2019

Job Description:

POSITION OVERVIEW SHARED CALL CENTER REPRESENTATIVE Join the team and grow with us! Become a Shared Call Center Representatives and improve customer experiences. Learn the latest customer service techniques answering incoming calls and providing support to only inbound customers. You will be shared between a set number of projects taking only inbound service request. Some sales will be required but customer service is the main priority. Full-Time or Part-Time. Inbound Only. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A SHARED CALL CENTER REPRESENTATIVE DO? As a shared role, you are responsible for making each customers’ day. Understand their needs and provide a proper solution in a timely manner. Learn new systems and technology to accurately manage our clients’ accounts. Practice your new customer service techniques with every interaction. Our Shared Call Center Representatives are responsible for the following tasks: Respond to inbound customer service & sales requests Understand customer needs and provide solutions Improve our partners reputation with customers Learn new systems and customer service techniques Escalate customer dissatisfaction when necessary Increase first contact resolutions without escalation In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Shared Call Center Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client’s brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource.  We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

Keywords: OnBrand24, Savannah , Shared Call Center Representative, Other , Savannah, Georgia

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