Service Technician - Dedicated Customer
Company: Terminal Investment Corporation
Posted on: November 19, 2020
Service Technician - Dedicated Customer TICO is an equipment
solutions company that has been in business since 1946. TICO
manufactures, owns, and operates a fleet of over 1500 terminal
tractors (jockey trucks) and trailers deployed in major U.S. ports.
TICO maintains an on port operation where we service, maintain, and
dispatch our own equipment as well as customer equipment. We are
looking for a highly motivated and customer service oriented
Service Technician to ensure prompt response time and service to a
dedicated customer at our Savannah, GA location. Currently we have
schedules available across 2 nd , and 3 rd shifts for Service
Technicians. (12:30-21:30 & 20:30-5:30) SUMMARY A Service
Technician ensures terminal tractors and trucks/equipment are
serviced according to company standards in order to provide leased
equipment that is optimally functional, clean, and void of all
safety related defects and operational in all respects. This
technician works out of a satellite yard at the customer's site to
service and maintain their dedicated terminal tractors. These
responsibilities are completed by utilizing the following: Hand
tools such as screwdrivers, pliers, wrenches, pressure gauges, and
precision instruments. Power tools such as pneumatic wrenches,
pumps, jacks, and hoists. (Provided by TICO) Specialized mobile
recovery and service equipment. The Service Technician - Dedicated
Customer will be primarily responsible for: Dispatching Equipment:
Assisting in servicing and setting up equipment to dispatch to
customer. Coordinating and safely executing a smooth equipment
dispatch by self and/or with a small team Servicing Equipment: Add
oil, coolant, hydraulic and transmission fluids as needed.
Performing regular inspections of equipment to identify safety,
compliance, damage, and maintenance-related defects. Replace solid
and pneumatic tires as needed. Clean inside and outside of
equipment regularly in order to maintain neat appearance of leased
fleet. Utilizing checklists and TICO service procedures to provide
safe and optimally functioning equipment for customer operation.
Servicing, maintaining, and keeping support equipment clean and
organized. Maintenance and Repairs: Recovering disabled equipment
Diagnoses and completes less complex repairs to terminal tractors
and components at the customer's site. Referring more complex
repairs to the TICO maintenance shop using the T.O.S./S.R.I.N.
reporting system. Escalates unresolved issues to more experienced
Field Service Technicians and/or Operations Manager. Immediately
reporting damaged equipment and accidents to the Operations
Manager. Additional Duties & Responsibilities: Developing a
thorough understanding of the TICO Terminal Tractor and other TICO
owned and leased equipment. Engages customers in a courteous and
professional manner. Anticipates and ensures prompt and efficient
attention to customer needs. Documenting work hours,
vehicle/equipment rental hours, parts utilized, and work performed.
Complying with all company/customer/procedures to maintain a safe,
clean and safe work environment and reporting any issues to
Operations Manager. Wear required personal protective equipment at
all times during the performance of job duties and onsite.
Completing all other daily tasks assigned by the Operations Manager
and any other duties and responsibilities that may arise.
Qualifications Must have mechanical/electrical troubleshooting
skills Must be able to work well in teams Must be self motivated
Must have or be able to provide own basic hand tools Must be able
to spend 2 - 3 weeks on 1 st shift for training, regardless of
shift preference. Experience with operating jockey trucks, fuel
trucks, and industrial equipment is a plus Clean motor vehicle
record Valid drivers' license Must be able to obtain a TWIC card A
resume must be submitted with application We offer a comprehensive
benefits package to our employees and their families, which
includes health, dental, vision, disability and life insurance,
401K, vacation and paid holidays. TICO is a Drug-Free Workplace.
Date posted: 11/11/2020
Keywords: Terminal Investment Corporation, Savannah , Service Technician - Dedicated Customer, Professions , Savannah, Georgia
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