Business Process Analyst

Company: Clearwave Fiber LLC
Location: Savannah
Posted on: June 25, 2022

Job Description:

Description:
The Business Process Analyst understands business needs and process flows. Assesses the impact of those needs, capturing, analyzing and documenting requirements and providing high-level solutions that leverage product capabilities and best practices in order to produce an optimal solution. Communicates and implements recommended solutions. THIS IS A REMOTE POSITION THAT THE RIGHT CANDIDATE CAN BE LOCATED IN ALABAMA, ARKANSAS, CONNETICUT, FLORIDA, GEORGIA, IOWA, IDAHO, ILLINOIS, INDIANA, KANSAS, LOUISIANA, MARYLAND, MINNESOTA, MISSOURI, MISSISSIPPI, NORTH CAROLINA, OHIO, OKLAHOMA, SOUTH CAROLINA, TENNESSEE, TEXAS OR VIRGINIA. Duties & Responsibilities:Work with Clearwave Fiber business units to shape the business requirement for process flows within but not limited to our OSS/BSS solution, CDG. The Business Analyst should understand the telecom industry to advise on the use cases and the potential domains that will have an impact.Have the opportunity to reflect functional business needs by gathering business documents and technical requirements and meeting with business stakeholders.Be a key advisor for functional business teams based on solution capabilities and best practices, leveraging reuse where applicable.Design/recommend holistic and integrated high-level solutions that fit business needs, solution production operability and project budget. Participate in and/or lead formal and informal reviews with stakeholders, applying knowledge and experience and providing technical perspective and support. Be actively engaged with functional teams that utilize CDG.Responsible for communicating the solution, with IT personnel, to the business. Will be expected to explain the new details of new solutions and their impact on business processes. Ensure that the customer understands the solution and receive responses to all open questions and action items. Support the customer during the scoping phase in a specific domain up through and including customer sign off.Prepare solution-related documents and specifications. Configures the solution, and creates, executes and maintains accurate and detailed test plans for testing when applicable.Excellent written and verbal communication skills.Support the resolution of configuration/ implementation related issues if and when they ariseBenefits:Clearwave Fiber appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Lucrative short-term and long-term bonus plans Medical, dental, and vision plans - start when you start! Life insurance (self, spouse, children) Paid time off 401(k) - 100% company match (vesting and matching starts upon hire, up to 5% of eligible compensation) Tuition reimbursement Advancement opportunities Collaborative work environment

Requirements:
Degree in Computer Science or Industrial Engineering & Management, IT or comparable fieldAt least 5 years of business analyst experience in Telecom domain Customer-facing experience - ability to present the Clearwave Fiber CDG solution using various methods (presentations, demos, and so on) Must have a strong and solid background of telecom network technologiesExperience facilitating/managing process improvements and experience developing metricsSufficient technical knowledge to understand high-level architecture and technical requirements around OSS Telecommunication solutionsPower user of MS suite - Powerpoint/Excel/WordAdditional Qualifications Desired:Working knowledge of CDGAbility to work off-peak hours to respond to time-sensitive needsAbility to anticipate and prevent potential user problemsAbout us:Clearwave Fiber, a 100% Fiber Optic Internet provider offering business, enterprise, and residential communications services, is expanding its network to reach new communities across the Midwest and Southeast regions. This new venture was formed from Hargray Fiber and Clearwave Communications. Clearwave Fiber has the financial backing of Cable One, GTCR, Stephens Capital, and The Pritzker Organization. Our Team of more than 400 colleagues is committed to delivering the most advanced technology and customer service. If you enjoy technology and are passionate about working with a new venture with strong investment partners, we'd like to invite you to consider joining us in this endeavor. EOE/ DisabilityPI183148416

Keywords: Clearwave Fiber LLC, Savannah , Business Process Analyst, Professions , Savannah, Georgia