Plumbing Service Technician
Company: LEN THE PLUMBER LLC
Location: Richmond Hill
Posted on: March 18, 2023
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Job Description:
PLUMBING TEAM EXPANDING!! We are busy & growing! Join our
Team!
NOW HIRING: Experienced Service Plumber - Canady's Heating Air &
Plumbing Richmond Hill GA
Sign on bonus up to $5,000 for highly qualified technicians!
$100k Earning Potential! We are growing and looking for the best to
join our highly skilled team!
Ready to take your career to the next level? APPLY TODAY!
Great established company with amazing benefits!!
The Big Task
You will diagnose and repair residential plumbing systems and lead
customers to informed and confident buying decisions.
Key Sub Tasks
--- Maintain communication with dispatch, your manager, parts and
installation teams.
--- Keep your company truck clean, inside and out.
--- Keep your truck inventory up to date.
--- Properly complete paperwork.
--- Maintain a clean and professional appearance.
--- Have and maintain a clean driving record.
--- Participate in training allowing you to grow and develop as a
professional.
--- Have or be willing to get the proper certifications. We can
help you with this.
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging -
you have just the right amount of skill and experience.
Will consider Apprentice Plumbers with +2 years experience.
The Service Technician is responsible for evaluating, diagnosing,
and addressing residential plumbing needs and offering appropriate
solutions to fulfill the needs and wants of the customers. Jobs
typically encompass the installation, repair, and maintenance of
pipes, fixtures, and general plumbing used for both water
distribution and waste water disposal. Following Canady's Service
System approach to ensure a great customer experience, the Service
Technician will leverage a strong technical skill set to also
achieve targeted productivity objectives. Canady's Service
Technicians are the face of the company and focus on best in class
service resulting in great online reviews, referrals and repeat
customers for life.
CANADY'S IS A MEMBER OF THE LEN THE PLUMBER FAMILY OF
COMPANIES!
ESSENTIAL JOB FUNCTIONS:
Follow Canady's Service System approach to ensure best in class
customer experience resulting in great online reviews, referrals
and repeat customers.
Meet individual productivity goals and contribute to the team and
branch objectives, achieving the core KPI's (key performance
indicators)
Maintain a strong technical skill set while continuing to evolve
and enhance required skills as necessary (with support of
management and outside resources)
Provide multiple options to the customer based on diagnosis of the
initial customer request and a thorough evaluation of the
customer's entire plumbing system.
Explain recommended solutions clearly, including the benefits of
each option and ensure customer understanding throughout.
Provide service, repair, installation, and or replacement of
various plumbing systems based on the option selected.
Ensure all installations, repairs and maintenance meet the
requirements of the appropriate codes, ensuring permits are
procured and inspections completed as necessary.
Maintain communication with customer, explain work clearly, check
for customer understanding, and ensure the customer has an
opportunity to see work, ask any questions, and provide sign
off.
Explain the proper operation and ongoing maintenance of any work
completed, and answer related questions as to operation, features,
and functions.
Collect payment and re-affirm the commitment to customer
satisfaction by requesting online review.
ESSENTIAL JOB FUNCTIONS:
Utilize the company provided tablet and software platform
throughout the service call, ensuring all steps are appropriately
completed throughout.
Communicate with Dispatcher and Service Manager throughout service
calls to ensure proper, prompt completion of the job.
Address any follow-up customer questions as appropriate while
working to ensure a positive ongoing relationship with all
customers.
Maintain the appropriate dress code and a clean and professional
appearance at all times to represent the company in the best
possible manner.
Attend training and team meetings as requested.
OTHER JOB FUNCTIONS:
Provide ride-along support or technical training to support Service
Manager with onboarding process.
Support Service Manager, team, and branch during team meetings by
providing feedback.
QUALIFICATIONS/ABILITIES:
Demonstrated plumbing knowledge and skills through a combination of
written and hands-on testing.
Excellent customer service skills.
Strong analytical and problems solving skills.
Ability to make sound business decisions.
Excellent written, and verbal communication skills.
Excellent time management skills.
Ability to maintain a clean, organized job site.
Ability to maintained a clean, organized, well inventoried service
truck.
Ability to accept coaching/training from management and peers with
a positive mindset.
Ability to follow Canady's Service System on every call.
Ability to ask the customer for a great review after performing
excellent service.
Ability to run call backs for self or colleagues as requested.
QUALIFICATIONS/ABILITIES:
Ability to adapt to changes in business practices and evolving
customer needs/requirements.
Willingness to work a varying schedule from time to time, depending
on customer demand; including outside normal shifts or schedules
with minimal notice if required.
Providing accurate and timely invoicing, timesheets, and other
daily paperwork.
Ability to maintain a good driving record that corresponds with
insurance coverage.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Lift, transport and adjust heavy objects (75-100 lbs) which may
also come in contact with sharp, hot and/or very cold supplies and
equipment.
Exposure to the smells associated with sewer and water.
Safe and courteous driving at all times.
Exposure to the sounds associated with power tools, dust and other
debris.
Work is performed in residential homes and service may be performed
in confined areas. Frequent bending, twisting, climbing, squatting,
reaching is required.
Ability to be trained and effectively use an electronic tablet to
conduct business.
EXPERIENCE/EDUCATION:
Two years of residential plumbing experience preferred.
Master's and/or Journeyman licenses are also preferred but not
required.
Benefits:
Schedule:
License/Certification:
What We Offer
--- Our top performers are among the highest paid technicians in
the greater Savannah area. You'll have unlimited earning
potential.
--- Company supplied, take it home at night, new and safe,
super-cool company truck.
--- Medical Insurance
--- New technology, including iPhone, iPad & access to integrated
software.
--- State of the art tools, parts and supplies.
--- 401K Retirement plan with a company match.
--- A family. This is last on the list because it's most important.
We care about our team, and expect you to bring that same caring
when you join. We do a lot more than just work together. You'll
come to love our company outings, and you'll build life-long
friendships at Canady's Heating Air & Plumbing.
If you want to be part of something bigger than just a job - make
this career move and find exactly what you're looking for. You will
work in a place where you will be appreciated by your team and
customers, and where your work has a direct effect on the success
of the company. If this sounds like you, spend a little time
learning about Canady's Heating Air & Plumbing by visiting
www.canadys.com.
Benefits:
--- 401(k) matching
--- Dental insurance
--- Health insurance
--- Life insurance
--- Paid time off
--- Vision insurance
Experience:
--- Plumbing: 1+ year (Required)
License/Certification:
--- Driver's License (Required)
BEST-IN-CLASS BENEFITS!!
Company truck
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
PI201662661
Keywords: LEN THE PLUMBER LLC, Savannah , Plumbing Service Technician, Professions , Richmond Hill, Georgia
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