Quality Assurance Analyst
Company: TMX Finance
Location: Savannah
Posted on: May 28, 2023
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Job Description:
Requisition ID 2023-34044Category: OperationsLocation:
US-GA-SAVANNAHOverviewQuality Assurance AnalystSavannah, GAThe TMX
Finance-- Family of Companies is looking for a Quality Assurance
Analyst to become part of a dynamic team dedicated to providing
exceptional customer service to our internal field and corporate
partners. The Quality Assurance Analyst will support various teams
in performing training gap analysis and conducting quality
assessment to ensure performance and policy adherence by all
agents.ResponsibilitiesListen to and review agent conversations
with our customers to evaluate performance and ensure policies,
positioning, and all standard operating procedures are
followedConduct routine audits and report trends/ improvement
opportunities to all stakeholdersCreate, manage and maintain
scorecards and reporting to provide visibility of agent performance
and drivers to the organizationAccompany evaluations with
meaningful and constructive feedbackVerify results by measuring
skills in the use of scripts, product knowledge, sales,
serviceability, greeting, diction, listening, etiquette, objection
handling, efficiency, and courteous close of the call
QualificationsExcellent communication skills, both written and
verbalStrong analytical skills with the ability to collect,
organize, analyze, and disseminate significant amounts of
information with attention to detail and accuracyProficient with
Microsoft Office SuiteSelf-motivated with the ability to
multi-taskAbility to work independently with minimal
supervisionMeticulous attention to detailOur Benefits Include*:A
comprehensive new hire training program designed to help set you up
for successAccess to a robust learning management system, full of
e-learning modules and training programs to help boost your
professional and personal developmentProfessional Development and
Mentor Programs plus Ongoing Training ResourcesMultiple coverage
levels for Medical, Dental, & VisionGroup Health & Wellness
Program, plus special savings on retail items, travel,
entertainment, and more through TMX PerksTraditional 401(k) and
Roth 401(k) with Company matchFlexible Spending AccountsBasic and
AD&D Life InsuranceVoluntary benefits, including short-term and
long-term disability insurance, accident, critical illness, and
hospital confinement insurancePaid Time Off (Accrue 12 days per
calendar year plus 2 additional days for each year of service after
the first year of employment, 18 days in total)Performance-based
career advancementDiverse Culture and Inclusive EnvironmentLearn
More About UsThe QA Analyst is part of the Business Operations
Team, comprised of experienced store operations leaders who are the
core of our stores' overall success. To learn more, visit us at
https://www.tmxfinancefamily.com/careers/top-talent/corporate-operations.What
We OfferOur Commitment to Diversity, Inclusion and
BelongingDiversity at the TMX Finance-- Family of Companies is one
of the driving forces behind our Company's success and we are
committed to hiring, developing, and retaining talent of various
backgrounds who demonstrate our shared values. We have worked to
create a welcoming and inclusive environment where Team Members can
collaborate freely to help spark innovation, drive creativity,
advance their skillset, and move their career forward. Our
commitment to diversity isn't just about the work we accomplish;
it's about fostering a sense of belonging where talented Team
Members can bring their whole selves to work to help maximize their
full potential.Our Workplace Awards and RecognitionWe are honored
to be recognized as a Military Friendly Employer for 2021, 2022,
and 2023, a Best Company to Work for by InHerSight, and have
received designation as a Top Employer for Hispanic and Latinos by
HLPA 2022 and 2023.About UsTMX Finance-- Family of Companies is one
of the largest consumer specialty finance organizations in the
United States. Since 1998, we have provided access to credit for
customers who are underserved by traditional lenders through our
TitleMax--, TitleBucks--, and InstaLoan-- brands. Many of our
customers have nowhere else to turn when they suffer short-term
financial setbacks like medical emergencies or home repairs, so it
is our mission to remain a reliable source of credit and offer
customers hope and opportunity.Check out what's happening in our
Company at https://www.tmxfinancefamily.com/tmx-talks.The
information contained herein is not intended to be an all-inclusive
list of the duties and responsibilities of the job, nor is it
intended to be an all-inclusive list of the skills and abilities
required to do the job. The Company may, at its discretion, revise
the job description at any time, and additional functions and
requirements may be assigned by supervisors as deemed appropriate.
Requirements, skills, and abilities included have been determined
to illustrate the minimal standards required to successfully
perform the position. *Based on current benefit offering, which is
subject to change with or without notice. Certain benefits are
subject to the terms and conditions of the governing plan documents
which should be consulted for additional details and eligibility
requirements. Important: The TMX Finance-- Family of Companies will
never ask you for banking or other payment information at any point
during the interview or hiring process, nor will we conduct an
interview via text message. Any official email correspondence will
come from the domain @titlemax.com or @titlemax.biz. For questions
or verification, call 1- 855-TMX-JOBS. All TMX Finance-- Family of
Companies Are Equal Opportunity Employers.PI217748883
Keywords: TMX Finance, Savannah , Quality Assurance Analyst, Professions , Savannah, Georgia
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