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Quality Assurance Analyst

Company: TMX Finance
Location: Savannah
Posted on: May 28, 2023

Job Description:

Requisition ID 2023-34044Category: OperationsLocation: US-GA-SAVANNAHOverviewQuality Assurance AnalystSavannah, GAThe TMX Finance-- Family of Companies is looking for a Quality Assurance Analyst to become part of a dynamic team dedicated to providing exceptional customer service to our internal field and corporate partners. The Quality Assurance Analyst will support various teams in performing training gap analysis and conducting quality assessment to ensure performance and policy adherence by all agents.ResponsibilitiesListen to and review agent conversations with our customers to evaluate performance and ensure policies, positioning, and all standard operating procedures are followedConduct routine audits and report trends/ improvement opportunities to all stakeholdersCreate, manage and maintain scorecards and reporting to provide visibility of agent performance and drivers to the organizationAccompany evaluations with meaningful and constructive feedbackVerify results by measuring skills in the use of scripts, product knowledge, sales, serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of the call QualificationsExcellent communication skills, both written and verbalStrong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracyProficient with Microsoft Office SuiteSelf-motivated with the ability to multi-taskAbility to work independently with minimal supervisionMeticulous attention to detailOur Benefits Include*:A comprehensive new hire training program designed to help set you up for successAccess to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal developmentProfessional Development and Mentor Programs plus Ongoing Training ResourcesMultiple coverage levels for Medical, Dental, & VisionGroup Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX PerksTraditional 401(k) and Roth 401(k) with Company matchFlexible Spending AccountsBasic and AD&D Life InsuranceVoluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurancePaid Time Off (Accrue 12 days per calendar year plus 2 additional days for each year of service after the first year of employment, 18 days in total)Performance-based career advancementDiverse Culture and Inclusive EnvironmentLearn More About UsThe QA Analyst is part of the Business Operations Team, comprised of experienced store operations leaders who are the core of our stores' overall success. To learn more, visit us at We OfferOur Commitment to Diversity, Inclusion and BelongingDiversity at the TMX Finance-- Family of Companies is one of the driving forces behind our Company's success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn't just about the work we accomplish; it's about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.Our Workplace Awards and RecognitionWe are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA 2022 and 2023.About UsTMX Finance-- Family of Companies is one of the largest consumer specialty finance organizations in the United States. Since 1998, we have provided access to credit for customers who are underserved by traditional lenders through our TitleMax--, TitleBucks--, and InstaLoan-- brands. Many of our customers have nowhere else to turn when they suffer short-term financial setbacks like medical emergencies or home repairs, so it is our mission to remain a reliable source of credit and offer customers hope and opportunity.Check out what's happening in our Company at information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. Important: The TMX Finance-- Family of Companies will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domain or For questions or verification, call 1- 855-TMX-JOBS. All TMX Finance-- Family of Companies Are Equal Opportunity Employers.PI217748883

Keywords: TMX Finance, Savannah , Quality Assurance Analyst, Professions , Savannah, Georgia

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