Dispatcher - Service Coordinator / CANADY's Savannah GA
Company: Len The Plumber, LLC
Location: Richmond Hill
Posted on: May 28, 2023
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Job Description:
The Service Dispatcher schedules technician appointments at
customers' homes and facilitates communication between technicians,
the customers, and the company. The dispatcher is the liaison
between the customer, the Service Technician, the Service Managers
and the Customer Service Department.
ESSENTIAL JOB FUNCTIONS:
Maintain and monitor Service Technicians' daily schedules and
efficiently dispatch them to service calls throughout the
technicians shifts.
Schedule technician return trips to customers to complete jobs
after arrival of parts.
Enter service calls, schedule calls, and proactively communicate to
technicians throughout the day.
Help maintain customer records, ensuring complete and accurate
information and updating information as necessary
Respond to customer inquiries regarding company schedule and
requested lead times, equipment service, service invoicing, and
general inquiries.
Maintain a constant communication with Service Technicians
throughout their scheduled shift through skype, text, and phone
conversations.
Partner with Service Manager to drive revenue to meet team and
branch targets.
Work cohesively with Customer Service to ensure proper booking of
calls based on the needs of the customer and to facilitate problem
resolution, as necessary.
OTHER JOB FUNCTIONS:
Effectively manage conflict resolution with customers through clear
communication, addressing all concerns, questions, or problems
expeditiously and to the customers' satisfaction
Other duties as assigned
QUALIFICATIONS/ABILITIES:
Ability to problem solve and develop appropriate action plan.
Ability to communicate professionally and effectively both with
colleagues and with customers.
Ability to work in a fast-paced environment while multi-tasking
effectively
Excellent interpersonal and communication skills
Excellent organizational, detail oriented and follow-through
skills
Ability to manage the dispatch board to benefit the branch as a
whole and achieve business objectives while following all operating
procedures and provided training
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is performed in an office environment
EXPERIENCE/EDUCATION:
Minimum 1 year dispatch encouraged but not required
Geographical knowledge of service area and/or map reading
skills.
Experience in a customer service focused role required
Experience in using Microsoft Word and Excel.
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
Schedule:
Supplemental Pay:
Ability to commute/relocate:
Experience:
Must be a great communicator, multi-tasker!
Good with Systems ( Service Titan, Skype, MS Office Word &
Excel)
Position requires a wonderful attitude, to care for our customers
well!
Sales experience helpful
Outbound Calls, Inbound Calls, Follow Up Calls - patience, empathy
& true customer service personality is needed to do a great job in
this position.
FULL TIME (40-45 hour per week) but must be flexible! Shift could
be weekday evenings/Saturdays!***
We are currently looking for a full-time representative (40 hours
per week). This is an entry level position with potential for
growth. The ideal candidate will have the following
experience/qualifications:
Canady's offers...
Paid Health Insurance, Paid Vacation, Holidays and Sick Days.
Job Type: Full-time
Keywords: Len The Plumber, LLC, Savannah , Dispatcher - Service Coordinator / CANADY's Savannah GA, Professions , Richmond Hill, Georgia
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