Dispatcher - Service Coordinator / CANADY's Savannah GA

Company: Len The Plumber, LLC
Location: Richmond Hill
Posted on: May 28, 2023

Job Description:

The Service Dispatcher schedules technician appointments at customers' homes and facilitates communication between technicians, the customers, and the company. The dispatcher is the liaison between the customer, the Service Technician, the Service Managers and the Customer Service Department.

ESSENTIAL JOB FUNCTIONS:

Maintain and monitor Service Technicians' daily schedules and efficiently dispatch them to service calls throughout the technicians shifts.

Schedule technician return trips to customers to complete jobs after arrival of parts.

Enter service calls, schedule calls, and proactively communicate to technicians throughout the day.

Help maintain customer records, ensuring complete and accurate information and updating information as necessary

Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries.

Maintain a constant communication with Service Technicians throughout their scheduled shift through skype, text, and phone conversations.

Partner with Service Manager to drive revenue to meet team and branch targets.

Work cohesively with Customer Service to ensure proper booking of calls based on the needs of the customer and to facilitate problem resolution, as necessary.

OTHER JOB FUNCTIONS:

Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expeditiously and to the customers' satisfaction

Other duties as assigned

QUALIFICATIONS/ABILITIES:

Ability to problem solve and develop appropriate action plan.

Ability to communicate professionally and effectively both with colleagues and with customers.

Ability to work in a fast-paced environment while multi-tasking effectively

Excellent interpersonal and communication skills

Excellent organizational, detail oriented and follow-through skills

Ability to manage the dispatch board to benefit the branch as a whole and achieve business objectives while following all operating procedures and provided training

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is performed in an office environment

EXPERIENCE/EDUCATION:

Minimum 1 year dispatch encouraged but not required

Geographical knowledge of service area and/or map reading skills.

Experience in a customer service focused role required

Experience in using Microsoft Word and Excel.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  Schedule:
  
  • 8 hour shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Overtime
  • Weekend availability
    Supplemental Pay:
    
    • Commission pay
      Ability to commute/relocate:
      
      • Richmond Hill, GA 31324: Reliably commute or planning to relocate before starting work (Required)
        Experience:
        
        • Dispatching: 1 year (Preferred)
          
          Must be a great communicator, multi-tasker!
          
          Good with Systems ( Service Titan, Skype, MS Office Word & Excel)
          
          Position requires a wonderful attitude, to care for our customers well!
          
          Sales experience helpful
          
          Outbound Calls, Inbound Calls, Follow Up Calls - patience, empathy & true customer service personality is needed to do a great job in this position.
          
          FULL TIME (40-45 hour per week) but must be flexible! Shift could be weekday evenings/Saturdays!***
          
          We are currently looking for a full-time representative (40 hours per week). This is an entry level position with potential for growth. The ideal candidate will have the following experience/qualifications:
          
          • Positive Attitude
          • 3+ years' experience in customer service
          • Strong communication and resolution skills in order to handle difficult calls both courteously and professionally
          • Computer skillsMicrosoft Excel, Word, Gmail and Service Titan (a plus)
          • Detail-oriented, ability to follow instructions, prioritize, and multitask
          • Work well with others; work in a team-oriented environment
            Canady's offers...
            
            Paid Health Insurance, Paid Vacation, Holidays and Sick Days.
            
            Job Type: Full-time

Keywords: Len The Plumber, LLC, Savannah , Dispatcher - Service Coordinator / CANADY's Savannah GA, Professions , Richmond Hill, Georgia