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Product Specialist I (Specialty Contact Lens Consultant)

Company: Bausch + Lomb
Location: Savannah
Posted on: June 11, 2024

Job Description:

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world-from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing, and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Bausch + Lomb is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses and other eye surgery products. The company is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world - from the moment of birth through every phase of life. Our mission is simple yet powerful: Helping you see better to live better.

Responsibilities

This role is responsible for handling incoming consultation calls by providing customers professional expertise and high-quality service in the areas of order fulfillment and problem resolution to ensure a positive customer experience.

Day to day responsibilities include:

Applies technical and clinical expertise in the handling of incoming consultation calls related to Specialty Vision Products to ensure orders are placed for the proper product with the proper fit, and to assist with problem resolution.

Acts as a liaison between eye care professionals and Customer Service and handles incoming order entry calls during overflow periods.

Acts as an ambassador of the Specialty Vision Products brand, representing the company in a professional manner throughout all customer interactions.

Promotes products and company at industry meetings.

Identifies and assists in cultivating key customers and building customer relationships.

Supports team concepts and objectives, participates in projects, and supports new initiatives.

Identifies areas for continuous improvement and process changes.

Assists with new product development projects as needed.

Participates in business-related projects and activities upon request of management.

Qualifications

We are seeking a candidate with:

3+ years of clinical experience fitting specialty contact lenses preferred, including scleral and GP lenses.

High school diploma or equivalent (GED) required. Associate degree preferred.

NCLE Basic Certified required.

Licensed Optician a plus.

Basic computer knowledge required.

Must be self-motivated, enthusiastic, and positive with an interest in helping others and building brand recognition.

Must possess very strong communication and interpersonal skills.

Must be organized, efficient, arid detailed-oriented.

Comprehensive Benefits

We recognize your physical, financial, and emotional wellbeing is a significant part of what allows you to be successful at work and at home. Our generous benefits package includes:

Medical, Dental, and Vision Coverage

Flexible Spending Account (FSA)

Life Insurance

401(k) Savings Plan

Employee Stock Purchase Plan

Employee Assistance Plan (EAP)

Parental Leave Program

Free Bausch + Lomb Contact Lenses

Group Legal Services

Education Assistance Program

Learn more at www.bausch.com

As required by California's Salary Transparency Law, Bausch + Lomb provides a good faith minimum and maximum salary range of compensation for roles that can or will be performed, in California. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For California, the range of starting annual base pay for this role is $65K-85K.

As required by Washington's Salary Transparency Law, Bausch + Lomb provides a good faith minimum and maximum salary range of compensation for roles that can or will be performed, in Washington. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For Washington, the range of starting annual base pay for this role is $65-85K.

As required by Colorado's Salary Transparency Law, Bausch + Lomb provides a good faith minimum and maximum salary range of compensation for roles that can or will be performed, in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For Colorado, the range of starting annual base pay for this role is $65K-85K.

As required by New York City's salary transparency provisions of the New York City Human Rights Law, Bausch + Lomb provides a good faith minimum and maximum salary range of compensation for roles that can or will be performed, in New York City. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For New York City, the range of starting annual base pay for this role is $65K-85K.

As required by New York State's pay transparency bill, Bausch + Lomb provides a good faith minimum and maximum salary range of compensation for roles that can or will be performed, in New York State. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For New York State, the range of starting annual base pay for this role is $65K-85K.

As required by Hawaii's pay transparency bill, Bausch + Lomb provides a good faith minimum and maximum salary range of compensation for roles that can or will be performed, in Hawaii. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For Hawaii, the range of starting annual base pay for this role is $65K-85K.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch+Lomb's Job Offer Fraud Statement (https://hcm2preview.sapsf.eu/bauschhealT4/Bausch_job_posting_statement.docx) .

Our Benefit Programs: https://www.bausch.com/careers/benefits/

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Keywords: Bausch + Lomb, Savannah , Product Specialist I (Specialty Contact Lens Consultant), Professions , Savannah, Georgia

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