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Call Center Agent

Company: Coastal Employment
Location: Bluffton
Posted on: January 15, 2022

Job Description:

We have a great opportunity with an established company in Bluffton, SC. Temp to Hire! A Customer Care & Support Representative achieves maximum sales profitability, growth and market penetration by effectively selling the company's products and/or related services. Promotes, sells and/or secures orders from prospective or existing customers through a relationship - based approach. Provides customer service assistance to existing customers. It's a 40 hour per week job with at least 5 hours of mandatory OT and always opportunity for voluntary OT. The hours are M-F 8:00-7:00. Sat & Sun 8:00-5:00. The schedule can change from week to week. It could be 8-5, 9-6 or 10-7 M-F, Sat & Sun are always 8-5 so candidate must be flexible Duties & Responsibilities: Including but not limited to the following. --- Receives in-bound calls and conducts out-bound calling to secure new customers or provide upgraded services to existing customers. --- Presents a suite of products and services offered to potential and existing customers, leads negotiations, coordinates decision-making process, and overcomes objections to closure. --- Establishes, develops and maintains relationships with current customers and prospective customers. --- Analyzes, researches, resolves, refers and follows up on customer needs regarding services and billing) in an expedient and professional manner. --- Makes follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and/or sales leads. --- Responsible for achieving monthly call service levels to include abandon rate, after call work and pause times. --- Communicates independently, effectively, clearly and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships. Handles customers' requests by phone, online chat, fax, e-mail and mail. --- Provides management with information regarding trends related to customer needs, problems, interests and competitive activities. --- Keeps abreast of current company and industry trends and practices as they relate to sales & customer service and makes appropriate recommendations to management. --- Participates in company-sponsored activities during non-business hours. --- Performs other related duties as assigned to ensure an effective operation of the department. Sales / customer service / call center / telecommunication --- Identifies sales opportunities and achieves monthly quota. Minimum Qualifications: - 2 - 4 years' sales and customer service experience preferably in telecommunications and/or wireless industry - Basic computer and office skills, including calculators, fax, etc. - Ability to handle multiple tasks - Ability to communicate independently and effectively with customers, employees, supervisors, and managers, both verbally and in writing - Excellent customer service skills - Must be able to work shift schedule, Monday through Saturday. Extended hours may be requested on occasion.Job Requirements:

  • Perform call center follow-up
  • Perform other call center duties
  • Prepare call center performance reports
  • Report daily call center stats
  • Selling services to consumers who call the call center
  • Maintain call center database by entering information on every call
  • Receive inbound calls from customers
  • Resolve inbound customer calls regarding account
  • Processing customer transactions in a call center environment
  • Maintain call center database by recording call outcomes and disposition

Keywords: Coastal Employment, Savannah , Call Center Agent, Sales , Bluffton, Georgia

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