SavannahRecruiter Since 2001
the smart solution for Savannah jobs

Social, Chat, Phone Care Agent

Company: MM - Nationwide
Location: Savannah
Posted on: January 15, 2022

Job Description:

SOCIAL, CHAT, PHONE CARE AGENTJoin the team and grow with us! On our newest program, you will use social media, live-chat, and inbound calls to support customers through the ordering process and/or troubleshoot their problems. You will become an expert in multi-channel communication and raising customer satisfaction. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.Savannah, GA 31405. Part-Time and Full-Time.WANT A SCHEDULE THAT WORKS WITH YOUR LIFE?For qualified candidates, we offer other programs with multiple optionsto fit your busy schedule and deliverthe work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you.Apply sooner rather than later, the best schedules fill quickly.WHAT IS A SOCIAL, CHAT, PHONE CARE AGENT?This position is will resolve customer service requests using modern contact center technology and customer experience strategy.Use live-chat, social media, email, knowledge base, forum, and phones to improve customer satisfaction. When sales opportunities arise, you will learn to quickly educate and close customers while maintaining high levels of satisfaction. Your main responsibility is to grow with us, becoming the best in the industry.Our Social, Chat, Phone Care Agents are responsible for the following tasks:Consistently service customers, providing efficient resolutionsUse problem solving ability to resolve technical/mechanical issuesExpand your product and service knowledge dailyProfessionally build and support existing client relationshipsBecome a brand ambassador managing large accountsEscalate customer dissatisfaction to managerial teamUtilize systems and technology to resolve initial interactionsWONDER IF YOU HAVE WHAT IT TAKES?We provide all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives.You willlearn tobe a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Social, Chat, Phone Care Care Agents Qualifications Include:High school diploma or equivalent; College Students, Interns, and College Graduates are welcomeMust have the ability to learn customer service software applicationsMust be proficient with basic PC skillsAbility to multi-task in a fast paced environmentHighly reliableMinimum 18 years of ageEntry-level and experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferable, but not required since we train all new employees for the job.WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.TOTAL REWARDS BREAKDOWNCompetitive Starting CompensationPaid Time-OffDaily, Weekly, and Quarterly RecognitionFull-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)Regular Raises and Career ProgressionFlexible Scheduling OptionsEmployee Discount ProgramAdvancement Opportunity and Ongoing TrainingFun, Engaging Work EnvironmentModern Work EnvironmentCasual Dress CodeAnd More...All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.RAND24OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.To learn more, visit our careers page.OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color,creed, religion,sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mentaldisability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.ABOUT MCIMCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

Keywords: MM - Nationwide, Savannah , Social, Chat, Phone Care Agent, Sales , Savannah, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Savannah RSS job feeds