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Distribution Customer Service Agent

Company: Expeditors
Location: Pooler
Posted on: January 15, 2022

Job Description:

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Job Description

The role of a Customer Service Agent is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Responsibilities May Include Any/all Of The Below
Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents
Update shipment information it a timely and accurate manner into our operating system
Timely freight dispatch to avoid disruptions in customer's supply chain
Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
Review and monitor reports to understand individual performance, impact and opportunities for development
Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
Contribute to maintaining strong vendor relationships- airlines, trucking companies and others
Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
Meet key performance indicators in support of department, branch, product and company goals
Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
Escalate problems or decisions to Management based on established guidelines and procedures when necessary
Qualifications

Minimum Qualifications
High School Diploma
Excellent customer service skills; friendly, courteous, empathetic and helpful
Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
Strong attention to detail and organizational skills
Proven desire to learn and expand knowledge base
Sense of urgency around all aspects of customer service
Emotional resilience, can withstand stress
Work effectively and productively with others
Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
Fluent in English

Desired Qualifications
Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required
One year of work experience in a customer service related role

Additional Information

Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Keywords: Expeditors, Savannah , Distribution Customer Service Agent, Sales , Pooler, Georgia

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