Client Service Representative
Company: Mike Hostilo Law
Location: Savannah
Posted on: August 6, 2022
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Job Description:
Description:
At the Mike Hostilo Law Firm, our Mission is to earn our clients'
trust and respect. In all we do, we strive to provide every client
with the very best care and best possible outcomes in every case.
To be successful, we uphold the following values and expect every
team member to demonstrate Respect, Trust, Quality, Integrity and
Productivity in all actions. Client Service Representatives for the
Mike Hostilo Law Firm serves as one of the critical initial points
of contact for current and potential clients, providers and
insurance adjusters. The Client Service Representative's duties are
predominantly administrative. While engaging in active listening,
the Client Service Representative fields questions and concerns
from callers in a positive, professional manner, ensuring the
client feels confident, supported, and valued. Diffuses upset
clients as needed. Utilizing a script and with attention to detail,
the Representative gathers all pertinent information to consult and
complete intakes of new clients, assist with disbursements, and
collaborate with other team members. By providing excellent and
consistent customer service, the Client Service Representative is
an essential part of exceptional client care within the Mike
Hostilo Law Firm. Client Care & Communication at the FirmPromptly
answers incoming calls, addressing any questions or concerns by
clients or providers and seeking answers from legal team, ensuring
not to provide direct legal advice to clients. Responds efficiently
and accurately to callers, explaining the firm's processes, and
ensuring the clients feel supported and valued. Implements intake
procedures for potential new MVA or WC clients, closely following
script to determine if the individual has a feasible case.
Schedules with appropriate investigator to meet potential client
complete intake if needed. Interoffice Communications at the
FirmCommunicates with team members and/or other departments
regarding a case (or cases) in order to gather and share pertinent
information in a timely manner. Identifies problem issues and
forwards them to appropriate team member or attorney.
Requirements:
High school diploma or equivalent required, Associate's degree
preferred. One year or more experience in a customer-centric role
or call center environment required. Proficiency in Microsoft
Office suite of tools required; knowledge of case management
software (e.g., Filevine) preferred. Demonstrates attention to
detail in all tasks performed, with a focus on client care and
communication. Maintains exceptionally high standards of integrity
and confidentiality. Takes ownership of work and demonstrates
commitment to quality in every task performed. Seeks and receives
feedback graciously and with a dedication to continuous
improvement. Exceptional verbal communication and phone skills.
Compensation and Benefits:Highly competitive compensation
packageHealth, dental and vision plans401(k) planPaid time
offFlexible scheduleStatus Non-Exempt (Hourly) Full-TimePhysical
Demands The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Much of the work of this position is completed
while sitting at a desk, using a computer and phone. Requires
talking, hearing and visual acuity sufficient to perform these
major functions. Occasionally includes reaching above shoulder
heights, below the waist or lifting up to 25 pounds for office
equipment, supplies and materials. PM21PI187872883
Keywords: Mike Hostilo Law, Savannah , Client Service Representative, Sales , Savannah, Georgia
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