Client Service Representative

Company: Mike Hostilo Law
Location: Savannah
Posted on: August 6, 2022

Job Description:

Description:
At the Mike Hostilo Law Firm, our Mission is to earn our clients' trust and respect. In all we do, we strive to provide every client with the very best care and best possible outcomes in every case. To be successful, we uphold the following values and expect every team member to demonstrate Respect, Trust, Quality, Integrity and Productivity in all actions. Client Service Representatives for the Mike Hostilo Law Firm serves as one of the critical initial points of contact for current and potential clients, providers and insurance adjusters. The Client Service Representative's duties are predominantly administrative. While engaging in active listening, the Client Service Representative fields questions and concerns from callers in a positive, professional manner, ensuring the client feels confident, supported, and valued. Diffuses upset clients as needed. Utilizing a script and with attention to detail, the Representative gathers all pertinent information to consult and complete intakes of new clients, assist with disbursements, and collaborate with other team members. By providing excellent and consistent customer service, the Client Service Representative is an essential part of exceptional client care within the Mike Hostilo Law Firm. Client Care & Communication at the FirmPromptly answers incoming calls, addressing any questions or concerns by clients or providers and seeking answers from legal team, ensuring not to provide direct legal advice to clients. Responds efficiently and accurately to callers, explaining the firm's processes, and ensuring the clients feel supported and valued. Implements intake procedures for potential new MVA or WC clients, closely following script to determine if the individual has a feasible case. Schedules with appropriate investigator to meet potential client complete intake if needed. Interoffice Communications at the FirmCommunicates with team members and/or other departments regarding a case (or cases) in order to gather and share pertinent information in a timely manner. Identifies problem issues and forwards them to appropriate team member or attorney.

Requirements:
High school diploma or equivalent required, Associate's degree preferred. One year or more experience in a customer-centric role or call center environment required. Proficiency in Microsoft Office suite of tools required; knowledge of case management software (e.g., Filevine) preferred. Demonstrates attention to detail in all tasks performed, with a focus on client care and communication. Maintains exceptionally high standards of integrity and confidentiality. Takes ownership of work and demonstrates commitment to quality in every task performed. Seeks and receives feedback graciously and with a dedication to continuous improvement. Exceptional verbal communication and phone skills. Compensation and Benefits:Highly competitive compensation packageHealth, dental and vision plans401(k) planPaid time offFlexible scheduleStatus Non-Exempt (Hourly) Full-TimePhysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Much of the work of this position is completed while sitting at a desk, using a computer and phone. Requires talking, hearing and visual acuity sufficient to perform these major functions. Occasionally includes reaching above shoulder heights, below the waist or lifting up to 25 pounds for office equipment, supplies and materials. PM21PI187872883

Keywords: Mike Hostilo Law, Savannah , Client Service Representative, Sales , Savannah, Georgia