Patient and Family Services Representative
Company: HCA Healthcare
Location: Savannah
Posted on: January 24, 2023
Job Description:
Description IntroductionDo you have the career opportunities
that you want with your current employer? We have an exciting
opportunity for you to join Memorial Health University Medical
Center which is part of the nation's leading provider of healthcare
services, HCA Healthcare, as a Patient and Family Services
Representative.BenefitsMemorial Health University Medical Center,
offers a total rewards package that supports the health, life,
career and retirement of our colleagues. The available plans and
programs include:
- Comprehensive medical coverage that covers many common services
at no cost or for a low copay. Plans include prescription drug and
behavioral health coverage as well as telemedicine services and
free AirMed medical transportation.
- Additional options for dental and vision benefits, life and
disability coverage, flexible spending accounts, supplemental
health protection plans (accident, critical illness, hospital
indemnity), auto and home insurance, identity theft protection,
legal counseling, long-term care coverage, moving assistance, pet
insurance and more.
- Fertility and family building benefits through Progyny
- Free counseling services and resources for emotional, physical
and financial wellbeing
- Family support, including adoption assistance, child and elder
care resources and consumer discounts
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on
years of service)
- Employee Stock Purchase Plan
- Retirement readiness and rollover services and preferred
banking partnerships
- Education assistance (tuition, student loan, certification
support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave,
long- and short-term disability coverage and leaves of absence)
Learn more about Employee BenefitsNote: Eligibility for benefits
may vary by location.
Our teams are a committed, caring group of colleagues. Do you want
to work as a Patient and Family Services Representative where your
passion for creating positive patient interactions are valued? If
you are dedicated to caring for the well-being of others, this
could be your next opportunity. We want your knowledge and
expertise!Job Summary and QualificationsThe Patient & Family
Services Representativeacts as an information and guidance resource
in designated areas throughout the hospital to enhance the total
patient and guest experience.What you will do in this role:
- Provide patient activity coordination, patient flow direction
and problem solving.
- Welcome visitors and establish positive first impressions.
- Answer telephones in a professional and courteous manner
directing inquiries to appropriate location.
- Provide navigational assistance to visitors and patient
families, escorting them to destination when appropriate.
- Take ownership of and respond to complaints, concerns and other
matters registered with the concierge in a timely manner, following
up until issue is resolved.What qualifications you will need:
- Preferred one year experience within a service based industry,
not particularly related to healthcare.
- Candidate must demonstrate a commitment to serving
others.Memorial Health University Medical Center has provided
quality healthcare services since 1955, giving patients access to
highly-trained physicians and advanced technology. Our600+ bed
hospital is one of the region's leading acute care facilities that
serves 35 counties across southeast Georgia and southern South
Carolina. Located in Savannah, Georgia, we are a regional referral
center for heart care, cancer care, trauma care, children's care,
high-risk pregnancies and high-risk newborn care. Our hospital
includes the region's only Level I trauma center and children's
hospital, as well as the Savannah campus of Mercer University
School of Medicine.At Memorial Health, our care like family culture
extends to our patients, our people and our community. We are
committed to each other because when we join together, our patients
are cared for in the safest and most compassionate way.HCA
Healthcare has been recognized as one of the World's Most Ethical
Companies by the Ethisphere Institute more than ten times. In
recent years, HCA Healthcare spent an estimated $3.7 billion in
cost for the delivery of charitable care, uninsured discounts, and
other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas
Frist, Sr.
HCA Healthcare Co-FounderIf you are looking for an opportunity that
provides satisfaction and personal growth, we encourage you to
apply for our Patient and Family Services Representative opening.
We promptly review all applications. Highly qualified candidates
will be contacted for interviews. Unlock the possibilities and
apply today!We are an equal opportunity employer and value
diversity at our company. We do not discriminate on the basis of
race, religion, color, national origin, gender, sexual orientation,
age, marital status, veteran status, or disability status.
Keywords: HCA Healthcare, Savannah , Patient and Family Services Representative, Sales , Savannah, Georgia
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