Patient and Family Services Representative

Company: HCA Healthcare
Location: Savannah
Posted on: January 24, 2023

Job Description:

Description IntroductionDo you have the career opportunities that you want with your current employer? We have an exciting opportunity for you to join Memorial Health University Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare, as a Patient and Family Services Representative.BenefitsMemorial Health University Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.
  Our teams are a committed, caring group of colleagues. Do you want to work as a Patient and Family Services Representative where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!Job Summary and QualificationsThe Patient & Family Services Representativeacts as an information and guidance resource in designated areas throughout the hospital to enhance the total patient and guest experience.What you will do in this role:
  • Provide patient activity coordination, patient flow direction and problem solving.
  • Welcome visitors and establish positive first impressions.
  • Answer telephones in a professional and courteous manner directing inquiries to appropriate location.
  • Provide navigational assistance to visitors and patient families, escorting them to destination when appropriate.
  • Take ownership of and respond to complaints, concerns and other matters registered with the concierge in a timely manner, following up until issue is resolved.What qualifications you will need:
    • Preferred one year experience within a service based industry, not particularly related to healthcare.
    • Candidate must demonstrate a commitment to serving others.Memorial Health University Medical Center has provided quality healthcare services since 1955, giving patients access to highly-trained physicians and advanced technology. Our600+ bed hospital is one of the region's leading acute care facilities that serves 35 counties across southeast Georgia and southern South Carolina. Located in Savannah, Georgia, we are a regional referral center for heart care, cancer care, trauma care, children's care, high-risk pregnancies and high-risk newborn care. Our hospital includes the region's only Level I trauma center and children's hospital, as well as the Savannah campus of Mercer University School of Medicine.At Memorial Health, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
      "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
      HCA Healthcare Co-FounderIf you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient and Family Services Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: HCA Healthcare, Savannah , Patient and Family Services Representative, Sales , Savannah, Georgia