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Customer Service Representative

Company: Strictly E-Cig
Location: Savannah
Posted on: January 25, 2023

Job Description:

As one of the largest vape distributors on the east coast, we not only maintain the top juices and hardware on the market, but we also continually strive for top notch Customer Service. Formed in 2013 and based in Savannah, GA, we pride ourselves on being a small, tight-knit company with room to add more. Our company is looking for a Customer Service Representative in order to accelerate our growth in the industry. Knowledge of the Vape, Delta-8, and CBD industry, excellent interpersonal skills, and a keen command of negotiation strategies are important qualifications for this position. The ideal candidate for this position is personable, detail-oriented and is committed to providing excellent support for business owners. - Responsibilities:

  • Selling our customers products that fit their business needs and assist them in picking up products that will do well for their business.
  • Coming to mutually beneficial price agreements for our business and theirs.
  • Corresponding with customers through both phone calls and emails in a quick, professional, and efficient manner to handle any questions or issues they send our way.
  • Ability to problem solve an issue with a customer in a timely manner if via phone call.
  • Staying educated on products and brands we carry and being a quick learner who is willing to research and familiarize themselves with new products we bring in.
  • Keeping up-to-date knowledge on industry changes and trends.
  • Generating leads for prospective customers to earn their confidence and their business.
  • Checking in with current customers to maintain their confidence and their business and informing them of opportunities for products that will fit their business.
  • Other Extra duties as needed for the sales and customer service departments. - Skills:
    • Keeping patient and kind
    • Ability to get along with many kinds of people.
    • Knowing how to learn and quickly familiarize yourself with new products and being able to represent their selling points.
    • Critical thinking to overcome obstacles to customer satisfaction and find solutions to customers issues related to past orders.
    • Attention to detail in your work to ensure minimal errors when placing orders or documenting notes related to a customers' account.
    • Spelling and Grammar skills,
    • Basic knowledge of Excel and Word.
    • Time management and multi-tasking capabilities.
    • SAP and Magento experience is a plus
      Requirements:
      • High School Diploma or GED
      • One to two years of related experience and/or training, or equivalent combination of education and experience. - - - Job Type: Full Time Position Type/Expected Hours of Work: -This is a full-time position. - Monday - Friday 9:00 AM - 6 PM for Customer Service.We Offer: -
        • Starting pay $15 an hour (negotiable if experience exceeds requirements) -
        • Advancement and growth potential
        • Health Benefits: Medical, life, dental and vision
        • Accrual PTO (Paid time off)
        • Employee Discount

Keywords: Strictly E-Cig, Savannah , Customer Service Representative, Sales , Savannah, Georgia

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