Entry-Level Call Center Agent (Part-Time)
Company: OneMCI
Location: Savannah
Posted on: March 17, 2023
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Job Description:
ENTRY-LEVEL CALL CENTER AGENT (PART-TIME)We are looking for call
center agents to support inbound and outbound customer service and
sales projects for a wide variety of clients. In this role, you
will handle inbound inquiries, make outbound calls to existing
customers to assist with customer service questions, and up-sell
customers on new products and services. There are a wide variety of
project openings on government programs as well as some of the most
recognizable brands in the world. Candidates should be natural
problem solvers who continuously strive to provide excellent
customer service and extraordinary customer satisfaction.This is a
great opportunity for you to start your career with our growing
team, and with our industry-leading training, you are sure to grow.
We offer many advancement opportunities, including Supervisor,
Trainer, Talent Acquisition, and Operations Management.To be
considered for this position, you must complete a full application
on our company careers page, including screening questions and a
brief pre-employment test.WHAT DOES SOMEONE IN THIS ROLE ACTUALLY
DO?In this role, you handle inbound and outbound calls, helping to
support customer service, technical support, and customer sales
interactions. It requires you to interact with hundreds of
customers each week across the country to resolve support issues,
sell new products and services, and ensure a best-in-class customer
experience.In addition to providing exceptional service, you will
need to be a confident, fully engaged team player dedicated to
bringing a positive and enthusiastic outlook to work each
day.Essential DutiesHandle inbound and outbound contacts in a
courteous, timely, and professional mannerEnsure first call
resolution through problems solving and effective call
handlingResearch systems to find missing information as applicable;
coordinate with other departments to resolve issues when
neededAccurately document and process customer claims in
appropriate systemsLead fact-finding discussions to determine the
best options for the customerUtilize knowledge base and training to
accurately answer customer questions while following all required
scripts, policies, and proceduresComply with requirements
surrounding confidential information and personal
informationEscalate customer issues to the appropriate staff and
managerial for resolution as neededAttend meetings and training and
review all new training material to stay up-to-date on changes to
program knowledge, systems, and processesAdhere to all attendance
and work schedule requirementsWONDER IF YOU ARE A GOOD FIT?We
provide all new employees with world-class training, so all
positive, driven, and confident applicants are encouraged to apply.
This position relies on building relationships and turning the
knowledge you gain in training into customer wins. Ideal candidates
for this position are highly motivated, energetic, and
dedicated.QualificationsMust be 18 years of age or olderHigh school
diploma or equivalentExcellent organizational, written, and oral
communication skillsThe ability to type swiftly and accurately (20+
words a minute)Basic knowledge of Microsoft Office Suite (Excel,
PowerPoint, Word, Outlook)Basic understanding of Windows operating
systemHighly reliable with the ability to maintain regular
attendance and punctualityThe ability to evaluate, troubleshoot,
and follow-up on customer issuesAn aptitude for conflict
resolution, problem-solving, and negotiationMust be customer
service oriented (empathetic, responsive, patient, and
conscientious)Ability to multi-task, stay focused, and
self-manageStrong team orientation and customer focusThe ability to
thrive in a fast-paced environment where change and ambiguity
prevalentExcellent interpersonal skills and the ability to build
relationships with your team and customersPreferred (Not
Required)One (1) year of experience in customer service, technical
support, inside sales, back-office, chat, or administrative support
in a contact center environmentState or Federal work experienceMust
be authorized to work in their country of residence (The United
States or Canada)Must be willing to submit up to a LEVEL II
background and/or security investigation with a fingerprint. Job
offers are contingent on background/security investigation
resultsMust be willing to submit to drug screening. Job offers are
contingent on drug screening results.This job operates in a
professional office environment. While performing the duties of
this job, the employee will be largely sedentary and will be
required to sit/stand for long periods while using a computer and
telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40) pounds.WANT AN
EMPLOYER THAT VALUES YOUR CONTRIBUTION?We believe that hard work
should pay off, so we make sure that our compensation and total
rewards are competitive. Standard starting compensation is
commensurate with experience. Regular reviews and raises are
awarded based on tenure and performance, so our employees make more
each year.Employees earn paid time off as well as paid holidays and
paid training opportunities.Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars.In addition to
our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.JUST A FEW OF THE
BENEFITSMedical, Dental, and Vision Coverage OptionsPaid
Time-OffRegular RaisesAdvancement OpportunityFun, Engaging Work
EnvironmentCasual Dress CodeCash and Prize ContestsNEED A SCHEDULE
THAT WORKS WITH YOUR LIFE?We can offer a wide range of scheduling
options for qualified candidates. There are multiple shifts and
weekly work variations available to our team members. Please ask a
Talent Acquisition Specialist about the different types of creative
scheduling options that are available at your location. Whether you
are a busy parent, student, or just want control of your work-life
balance, flexible, customized scheduling is one of the perks of
working at our organization.At MCI and its subsidiaries, we embrace
differences and believe diversity is a benefit to our employees,
our company, our customers, and our community. All aspects of
employment at MCI are based solely on a person's merit and
qualifications. MCI maintains a work environment free from
discrimination, one where employees are treated with dignity and
respect. All employees share in the responsibility for fulfilling
MCI's commitment to a diverse and equal opportunity work
environment.MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances.MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements.MCI will not tolerate discrimination
or harassment based on any of these characteristics.We adhere to
these principles in all aspects of employment, including
recruitment, hiring, training, compensation, promotion,benefits,
social and recreational programs, anddiscipline. In addition, it is
the policy of MCI to provide reasonable accommodation to qualified
employees who have protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works.Consistent with the Americans with Disabilities Act (ADA) it
is the policy of MCI and affiliates to provide reasonable
accommodation when requested by a qualified applicant or employee
with a disability unless such accommodation would cause undue
hardship. The policy regarding requests for reasonable
accommodation applies to all aspects of employment. If reasonable
accommodation is needed, please contact Kate Murph, Vice President
of Human Resources.As an employer supporting critical Federal,
State, Provincial, and Commercial clients, we have taken steps to
ensure that we remain operational while taking every precaution
possible to prevent the spread of COVID-19 and keep our employees
safe. Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation. REGARDING MASKSTo
help protect our candidates and employees, we are REQUESTING that
all on-site candidates wear a mask to interviews and training. In
locations where state or local government has mandated the use of
masks, we will abide by the mandate, and REQUIRE masks be worn when
on-location. For more information on MCI's response to COVID-19
please visit www.mci.world/covid-19. In 2019 Marlowe Companies Inc.
(MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company
in the State of Iowa and was named the 452nd Fastest Growing
Privately Company in the USA, making the coveted top 500 for the
first time. MCI's subsidiaries had previously made Inc. Magazine's
List of Fastest-Growing Companies 15 times respectively. MCI is
headquartered in Iowa City, IA, and has nine customer contact
management centers, IT services, and business process outsourcing
service delivery facilities in Iowa, Georgia, Florida,
Massachusetts, New Hampshire, Nova Scotia, and South Dakota.Driving
modernization through digitalization, MCI ensures clients do more
for less. MCI is the holding company for a diverse lineup of
tech-enabled business services operating companies. MCI organically
grows, acquires and operates companies that have a synergistic
products and services portfolios, including but not limited to
Automated Contact Center Solutions (ACCS), customer contact
management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 2,500+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP).MCI provides products and services
under the following NAICS Codes: 511210 Software Publishers, 518210
Data Processing, Hosting, and Related Services, 519190 All Other
Information Services, 524291 Claims Adjusting, 524292 Third Party
Administration of Insurance and Pension Funds, 541511 Custom
Computer Programming Services, 541512 Computer Systems Design
Services, 541519 Other Computer Related Services, 541519
Information Technology, and Value Added Resellers, 541611
Administrative Management and General Management Consulting
Services, 541613 Marketing Consulting Services, 541690 Other
Scientific and Technical Consulting Services, 541990 All Other
Professional, Scientific, and Technical Services, 561110 Office
Administrative Services, 561320 Temporary Help Services, 561330
Professional Employer Organizations, 561421 Telephone Answering
Services, 561422 Telemarketing Bureaus and Other Contact Centers,
561431 Private Mail Centers, 561440 Collection Agencies, 561499 All
Other Business Support Services, 561990 All Other Support Services,
611430 Professional and Management Development Training.The purpose
of the above job description is to provide potential candidates
with a general overview of the role. It's not an all-inclusive list
of the duties, responsibilities, skills, and qualifications
required for the job. You may be asked by your supervisors or
managers to perform other duties. You will be evaluated in part
based upon your performance of the tasks listed in this job
description.The employer has the right to revise this job
description at any time. This job description is not a contract for
employment, and either you or the employer may terminate employment
at any time, for any reason._
Keywords: OneMCI, Savannah , Entry-Level Call Center Agent (Part-Time), Sales , Savannah, Georgia
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