Field Service Representative

Company: Woodgrain
Location: Savannah
Posted on: May 28, 2023

Job Description:

Company Overview: Woodgrain Distribution, a Woodgrain Millwork Company, is one of the largest millwork distribution companies in the United States. Our strategy of vertical integration allows us to bring high quality products to the market competitively. With aggressive growth, experienced management, and a passion for perfection, Woodgrain is the industry leader in the millwork business. With over 60 years in the millwork business, Woodgrain continues to build on its tradition of excellence as a market leader.
Door Shop Field Service Representative Position Description: Manages Lowes retail locations within a defined service territory by driving sales, building trusted and dependable relationships, and affecting product presentation within retail stores for a leading home improvement retailer. This is a remote position that requires daily travel to manage routes per day in person.
Door Shop Field Service Representative Primary Job Functions:

• Build and maintain a relationship with associates by addressing and resolving store concerns to promote brand loyalty.
• Maintain Safety practices
• Establish and maintain operational standards for assigned locations.
• Utilize Lowe's MST platform to score Lowe's of their completeness of projects.
• Coaches Lowes associates to optimize brand expansion initiatives and productivity.
• Conduit between Woodgrain Customers Service team and Lowe's Store associates to identify ways to overcome obstacles.
• Assist with pro-orders and job site deliveries.
• Monitor buying trends and conduct market research to adjust strategies and achieve sales goals.
• Conduct survey and market research.
• Maintain an understanding of SOS selling tools (Paradigm) and offering help with navigating the system
• Identify high volume stores and suggest service frequency changes.
• Travel to > 20 store locations weekly
• Reviewing accuracy of planograms (VPP to check stock) & completeness of SOS kiosk for entry and interior door programs.
• Dust SOS kiosk, replenish catalog displays as needed
• Remove excess packaging material and staples from stocked retail units (TT Benchmark, Reliabilt, Pro-Steel) Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High School Degree with 2-4 years of retail experience.
  • Basic math, statistical and analytical skills are required.
  • Ability to read, interpret, and execute instructions furnished in written or oral form.
  • Ability to deal with problems involving several concrete variables in a standardized situation.
  • Exceptional oral, written communication skills as well as ability to drive excellent results by listening
  • Knowledge of information systems such as Microsoft office - Outlook, Excel, PDF, PowerPoint
  • Adapting to changing situations encountered by managing schedules and routes.
  • The work environment is a retail warehouse; Hazards include forklifts, moving freight and other mechanical hazards.
  • Frequently required to stand, walk; use hands to perform tasks.
  • The noise level in the work environment is usually moderate. Door Shop Field Service Representative Position Details:
    • Details: Primarily 40 hours a week, M-F Days. Overtime is a requirement based on territorial demands. No weekend work is available (Sat-Sun). Start time should match up with the departments we are required to talk to (Start time should be no sooner than 6:45AM in store.).
    • Travel: Regular 2-3 nights per week of overnight travel is required. Hotels and meals will be covered for overnight stays, while mileage will be reimbursed.
    • Benefits: Woodgrain offers a comprehensive benefits package to include medical, dental, and life insurance, 401k, vacation, and paid holidays.
      Woodgrain is an equal opportunity employer and a Tobacco and Drug Free Workplace.

Keywords: Woodgrain, Savannah , Field Service Representative, Sales , Savannah, Georgia