TELEPHONE SALES REPRESENTATIVE (Full-Time & Part-Time)
Company: OnBrand24
Location: Savannah
Posted on: January 15, 2021
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Job Description:
TELEPHONE SALES REPRESENTATIVE Looking for opportunities to work
for a rapidly growing company? We are looking for sales
representative to support inbound and outbound customer service and
sales projects for a wide variety of clients. In this role, you
will handle inbound inquiries, set appointments, and make sales via
outbound calls.--We believe in enabling your success with
best-in-business training, support, and growth potential. If you
believe you have a positive and persuasive personality, and that
you have the drive to succeed, this is the career for
you.Candidates should have excellent communication skills, willing
to learn on the job, and be highly reliable.--There are a wide
variety of project openings available representing some of the most
recognizable brands in the world.--Schedules vary by site and
program however we can usually find something that works for
everyone. This is an entry-level position that offers on the job
paid training. Compensation is commensurate with experience. While
prior contact center experience isn't required, experience in
customer service, tech support, inside sales or back-office support
is a plus. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?Do you strive
for excellence and enjoy helping others? This position supports
customer service, technical support, and customer sales
interactions.--You would interact with customers across the country
to resolve support issues, sell new products and services, and
ensure a best-in-class customer experience. In addition to being
the best in the business, you will need to be confident, fully
engaged, a team player, and dedicated to bringing a positive and
enthusiastic outlook to work each day. Essential Duties* Handle
inbound and outbound contacts in a courteous, timely, and
professional manner* Listen to customers, understand their needs,
and resolve customer issues* Utilize systems and technology to
complete account management tasks* Accurately document and process
customer claims in appropriate systems* Follow all required
scripts, policies, and procedures* Utilize knowledge base and
training to accurately answer customer questions* Comply with
requirements surrounding confidential information and personal
information* Appropriately escalate customer issues with the
managerial team* Ensure first call resolution through problems
solving and effective call handling * Attend meetings and training
and review all new training material to stay up-to-date on changes
to program knowledge, systems, and processes* Adhere to all
attendance and work schedule requirements WONDER IF YOU ARE A GOOD
FIT? It's about building relationships and turning the knowledge
you gain in training into customer wins. Representatives make a
difference to customers and the company, providing over-the-phone
customer service, sales, and technical support. We provide all new
employees with world-class training, so all positive, driven, and
confident applicants are encouraged to apply. Ideal candidates for
this position are highly motivated, energetic, and dedicated.
Required* Must be 18 years of age or older* High school diploma or
equivalent* Experience with data-entry utilizing a computer* The
ability to read and speak English fluently* Have a wired,
high-speed internet connection (Download speed of 20Mbps+)*
Excellent organizational, written, and oral communication skills*
The ability to type swiftly and accurately (20+ words a minute)*
Ability to work regularly scheduled shifts within our hours of
operation including the training period. * Basic knowledge of
Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)*
Familiarity with computer and Windows PC applications and the
ability to learn new and complex computer system applications*
Highly reliable with the ability to maintain regular attendance and
punctuality* The ability to evaluate, troubleshoot, and follow-up
on customer issues* An aptitude for conflict resolution, problem
solving and negotiation* Must be customer service oriented
(empathetic, responsive, patient, and conscientious)* Ability to
multi-task, stay focused, and self-manage* Strong team orientation
and customer focus* The ability to thrive in a fast-paced
environment where change and ambiguity are prevalent* Excellent
interpersonal skills and the ability to build relationships with
your team and customersPreferred (Not Required)* One (1) year of
experience in customer service, technical support, inside sales,
back-office, chat, or administrative support in a contact center
environment* State or Federal work experienceWANT AN EMPLOYER THAT
VALUES YOUR CONTRIBUTION?We believe that hard work should pay off,
so we make sure that our compensation and total rewards are
competitive. Standard starting compensation is commensurate with
experience. Regular reviews and raises are awarded based on tenure
and performance, so our employees make more each year.Employees
earn paid time off as well as paid holidays and paid training
opportunities.--Regular daily, weekly and monthly incentives are
part of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TV's, trips, tickets, and even cars. In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment. Benefits options and
plans vary slightly by location. JUST A FEW OF THE BENEFITS*
Medical, Dental, and Vision Coverage Options* Paid Time-Off*
Regular Raises* Advancement Opportunity* Work-at-Home Opportunity*
Fun, Engaging Work Environment* Casual Dress Code* Cash and Prize
ContestsNEED A SCHEDULE THAT WORKS WITH YOUR LIFE?We can offer a
wide range of scheduling options for qualified candidates. There
are multiple shifts and weekly work variations available to our
team members. Please ask a Talent Acquisition Specialist about the
different types of creative scheduling options that are available
at your location. Whether you are a busy parent, student, or just
want control of your work-life balance, flexible, customized
scheduling is one of the perks of working at our
organization....This job operates in a professional office
environment. While performing the duties of this job, the employee
will be largely sedentary and will be required to sit/stand for
long periods while using a computer and telephone headset. The
employee will be regularly required to operate a computer and other
office equipment, including a phone, copier, and printer. The
employee may occasionally be required to move about the office to
accomplish tasks; reach in any direction; raise or lower objects,
move objects from place to place, hold onto objects, and move or
exert force up to forty (40) pounds.* Must be authorized to work in
their country of residence (The United States or Canada)* Must be
willing to submit up to a LEVEL II background and/or security
investigation with a fingerprint. Job offers are contingent on
background/security investigation results* Must be willing to
submit to drug screening. Job offers are contingent on drug
screening results.As an employer supporting critical Federal,
State, Provincial, and Commercial clients, we have taken steps to
ensure that we remain operational while taking every precaution
possible to prevent the spread of COVID-19 and keep our employees
safe. Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, at-home option for eligible positions and programs, daily
contactless temperature checks for those essential employees
working on-site, travel policies limiting travel and mandatory
quarantine, reporting and quarantine processes and policies for
those exposed, and requesting masks to be worn when on-site
employees are not at their workstation. Some programs that are
on-site only due to security requirements. REGARDING MASKSTo help
protect our candidates and employees, we are REQUESTING that all
on-site candidates wear a mask to interviews and training. In
locations where state or local government has mandated the use of
masks, we will abide by the mandate, and REQUIRE masks be worn when
on-location. For more information on MCI's response to COVID-19
please visit www.mci.world/covid-19. Consistent with the Americans
with Disabilities Act (ADA) it is the policy of MCI and affiliates
to provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources, kate.murph@mci.world.At MCI and its
subsidiaries, we embrace differences and believe diversity is a
benefit to our employees, our company, our customers, and our
community. All aspects of employment at MCI are based solely on a
person's merit and qualifications. MCI maintains a work environment
free from discrimination, one where employees are treated with
dignity and respect. All employees share in the responsibility for
fulfilling MCI's commitment to a diverse and equal opportunity work
environment.MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements.MCI will not tolerate discrimination
or harassment based on any of these characteristics. We adhere to
these principles in all aspects of employment, including
recruitment, hiring, training, compensation, promotion, benefits,
social and recreational programs, and discipline. In addition, it
is the policy of MCI to provide reasonable accommodation to
qualified employees who have protected disabilities to the extent
required by applicable laws, regulations, and ordinances where an
employee works.In 2019 Marlowe Companies Inc. (MCI) was named by
Inc. Magazine as Iowa's Fastest Growing Company in the State of
Iowa and was named the 452nd Fastest Growing Privately Company in
the USA, making the coveted top 500 for the first time. MCI's
subsidiaries had previously made Inc. Magazine's List of
Fastest-Growing Companies 15 times respectively. MCI is
headquartered in Iowa City, IA, and has nine customer contact
management centers, IT services, and business process outsourcing
service delivery facilities in Iowa, Georgia, Florida,
Massachusetts, New Hampshire, Nova Scotia, and South Dakota.Driving
modernization through digitalization, MCI ensures clients do more
for less. MCI is the holding company for a diverse lineup of
tech-enabled business services operating companies. MCI organically
grows, acquires and operates companies that have a synergistic
products and services portfolios, including but not limited to
Automated Contact Center Solutions (ACCS), customer contact
management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners.MCI now employs 2,500+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP).MCI provides products and services
under the following NAICS Codes: 511210 Software Publishers, 518210
Data Processing, Hosting, and Related Services, 519190 All Other
Information Services, 524291 Claims Adjusting, 524292 Third Party
Administration of Insurance and Pension Funds, 541511 Custom
Computer Programming Services, 541512 Computer Systems Design
Services, 541519 Other Computer Related Services, 541519
Information Technology, and Value Added Resellers, 541611
Administrative Management and General Management Consulting
Services, 541613 Marketing Consulting Services, 541690 Other
Scientific and Technical Consulting Services, 541990 All Other
Professional, Scientific, and Technical Services, 561110 Office
Administrative Services, 561320 Temporary Help Services, 561330
Professional Employer Organizations, 561421 Telephone Answering
Services, 561422 Telemarketing Bureaus and Other Contact Centers,
561431 Private Mail Centers, 561440 Collection Agencies, 561499 All
Other Business Support Services, 561990 All Other Support Services,
611430 Professional and Management Development Training.The purpose
of the above job description is to provide potential candidates
with a general overview of the role. It's not an all-inclusive list
of the duties, responsibilities, skills, and qualifications
required for the job. You may be asked by your supervisors or
managers to perform other duties. You will be evaluated in part
based upon your performance of the tasks listed in this job
description.The employer has the right to revise this job
description at any time. This job description is not a contract for
employment, and either you or the employer may terminate employment
at any time, for any reason._
Keywords: OnBrand24, Savannah , TELEPHONE SALES REPRESENTATIVE (Full-Time & Part-Time), Other , Savannah, Georgia
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